Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,338 Reviews)
Rating breakdown 2,338 reviews
5 Stars
1,754
4 Stars
313
3 Stars
96
2 Stars
61
1 Star
114
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
1
Zero or negative ratings would be more appropriate!
on October 24, 2022
Posted by: AP_DL
[This review was collected as part of a promotion.] Barely working.
Damaged/missing/broken parts.
Don't waste your time and money with this set if you want a positive & trouble-free ownership!
Stay away!
Response from frigidaire.comBy Christy, Online Outreach Specialist, October 25, 2022
We hear your voice and appreciate that you've taken the time to share your important concerns. Striving to be the best home appliance company in North America, we do value your opinion and apologize for any inconvenience that you have endured. This is absolutely not the experience we wish upon any of our consumers. Please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help. Best regards, Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful, Awful, Awful, Nothing But a Headache
on January 12, 2023
Posted by: nhines24
[This review was collected as part of a promotion.] Doesn't cool right and sometimes actually heats rather than cools, a total disaster, and don't even get me started on the trim kit that apparently no one in the Southeast part of the United States knows how to install. DO NOT BUY THIS HUNK OF JUNK.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, January 16, 2023
We regret to learn you are not having the best experience with your refrigerator. We see your concerns regarding the unit not cooling properly are being addressed by a service technician and we are confident that the technician will be able to restore your appliance to proper working order.
Regarding the issues you are having with the trim kit, the instructions are provided only as a possible customer option and we recommend using a service or kitchen contracting professional to install the trim kit.
Don't hesitate to reconnect with us if you should need any additional assistance. -Bianca
Regarding the issues you are having with the trim kit, the instructions are provided only as a possible customer option and we recommend using a service or kitchen contracting professional to install the trim kit.
Don't hesitate to reconnect with us if you should need any additional assistance. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 2, 2023
Posted by: LuckyLu21
[This review was collected as part of a promotion.] Hi
My name is Lucy. My husband and I purchased this fridge and minus the installation for the water which we haven’t been able to hook up yet, hopefully soon 🤞🤞
Other than that, we love it.
I hope it doesn’t automatically disqualify me because I am giving you a stellar review and we are big fans!
Love the shelves on the door. Love the vegetable bins. Love the spacious shelves!
And come on, look how good it looks in my kitchen, right?!!🥰
My name is Lucy. My husband and I purchased this fridge and minus the installation for the water which we haven’t been able to hook up yet, hopefully soon 🤞🤞
Other than that, we love it.
I hope it doesn’t automatically disqualify me because I am giving you a stellar review and we are big fans!
Love the shelves on the door. Love the vegetable bins. Love the spacious shelves!
And come on, look how good it looks in my kitchen, right?!!🥰
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don't buy
on April 1, 2023
Posted by: hatefrigidaire09
Garbage! I've had to buy 2 in 10 years...same with the freezer...they are built in so you have to replace with same garbage!
Response from frigidaire.comBy Rowena , Online Outreach Specialist, April 3, 2023
Dear Valued Customer! We're sorry to hear that you feel this way and would love to know what it is that you dislike about the refrigerator. Please be on a look out for an email so we can better help you with the issue surrounding your refrigerator.
Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice Maker Broken, Leaking water onto Floorboards.
on December 20, 2023
Posted by: Tina Leimbach
My warranty ended several weeks ago. My ice maker broke a few days ago and worse there seems to be water leaking onto my floorboards. I found another 1 star review with the same issue at 14 months of use.
Response from frigidaire.comBy Sam, Online Outreach Specialist, December 21, 2023
Hello! We are sorry your experience didn’t match your expectations with your refrigerator. Please know this is not the effortless experience we strive for, and if you give us a chance, we would like the opportunity to investigate your concerns further to properly assist you. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
1
I do not recommend you buy this freezer the icemaker line freezes up and Frigidaire has no solution to fix it the waterlines in the wall of the freezer and it cannot be repaired. Do not purchase this freezer.
on November 13, 2024
Posted by: Mem2328
Defective ice maker
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 14, 2024
Hello there. We're sorry to hear that you're having issues with your refrigerator. We understand that this is really important to your household. We have checked that we do not have any records of your unit, and we want to have this corrected and provide the best resolution we can offer. Please connect with us via live chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality
on December 21, 2024
Posted by: GJP23
[This review was collected as part of a promotion.] I have had this 'professional' refrigerator for only 3 years and it is rusting at the bottom inside the refrigerator. Have never in my 48 years seen this happen. POOR QUALITY.
Response from frigidaire.comBy Christi, Online Outreach Specialist, December 24, 2024
Hello, valued customer. Thank you for bringing this to our attention, and we’re truly sorry to hear about the rusting issue you’ve experienced with your refrigerator. This is certainly not the quality we aim to provide, and we understand your frustration. Stainless steel contains chromium, which reacts with the oxygen in the air to form a protective film on the surface of stainless steel. This can occur in areas that have salt in the air. This protective layer prevents stainless steel from rusting or oxidizing in the traditional sense of red oxide flaking off the steel. If you do see a rust-like texture forming on your stainless steel, it is most likely iron particles or contaminants on the surface. If you have surface oxidation on your appliance or your product, you may want to clean it with hot and soapy water or use a cleaner such as a stainless-steel cleaning polish and conditioner, which some of our consumers have used and found very helpful.
If you ever need further assistance, please reach out to us by sending a DM through this channel, via live chat at Frigidaire.com, or by phone at 1-800-374-4432. Monday-Friday, 8:30am-8pm ET, Saturday, 9am-6pm ET, Holiday Hours: 12/24 and 12/31, 8:30am-5:30pm ET, and our experts will be happy to assist. However, we are closed on 12/25 and 1/1. - Christi
If you ever need further assistance, please reach out to us by sending a DM through this channel, via live chat at Frigidaire.com, or by phone at 1-800-374-4432. Monday-Friday, 8:30am-8pm ET, Saturday, 9am-6pm ET, Holiday Hours: 12/24 and 12/31, 8:30am-5:30pm ET, and our experts will be happy to assist. However, we are closed on 12/25 and 1/1. - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful products
on May 6, 2025
Posted by: DellyD
If they are nothing like the models before these good luck getting 4 years out of them! Purchased the fridge #FPRU19F8RF and freezer for our new build and costume cabinets. Disaster is the best way to describe the products. Go online and see the countless others like myself that are shipping for a replacement 4.5 years later.
Response from frigidaire.comBy Christian, Online Outreach Specialist, May 8, 2025
We’re truly sorry to hear about your disappointing experience with the FPRU19F8RF refrigerator and freezer. We understand how frustrating it must be, especially after investing in custom cabinetry and expecting long-term reliability. Your concerns are valid, and we take them seriously. We are continuously working to improve our product quality, and feedback like yours is crucial to that process. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com