Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,338 Reviews)
Rating breakdown 2,338 reviews
5 Stars
1,754
4 Stars
313
3 Stars
96
2 Stars
61
1 Star
114
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
3
on February 14, 2022
Posted by: McManor
[This review was collected as part of a promotion.] We were so excited to get the single refrigerator and freezer. Unfortunately just a few weeks from installation, our refrigerator stopped cooling and currently does not get below 50 degrees. We had to wait a week for a repair person to come take a look at it. He literally looked at the information on the sticker inside the door and told me he would get parts ordered and hopefully be back in a week. Very disappointing. Thank goodness for our local store where we purchased it....they have been so helpful getting us a repair person. The space is amazing in both the refrigerator and freezer and they look beautiful in our new kitchen. I am just hoping they eventually get the refrigerator repaired....I have heard horror stories about this new version they are selling.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 16, 2022
Hi, McManor!
Thanks for sharing your experience! We're sorry to hear you started to have some issues with your fridge so soon! It looks like you are currently getting assistance through your retailer and we have an open repair dispatch for you, as well. We want to ensure this is resolved for you as soon as possible so you can fully enjoy your beautiful new kitchen! If you need any additional assistance from us, please reach out by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Thanks for sharing your experience! We're sorry to hear you started to have some issues with your fridge so soon! It looks like you are currently getting assistance through your retailer and we have an open repair dispatch for you, as well. We want to ensure this is resolved for you as soon as possible so you can fully enjoy your beautiful new kitchen! If you need any additional assistance from us, please reach out by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great potential
on March 16, 2022
Posted by: trose27
[This review was collected as part of a promotion.] The refrigerator cools beautifully and I love the organization of the shelves and drawers. Unfortunately it sounds like an airplane taking off when the compressor comes on. We have owned it for 3 weeks and are having the repair person for the second time already. Hopefully they can fix it this time or we will request a new unit.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , March 17, 2022
Hi, trose27! Thanks for bringing your concerns to our attention. It is normal to hear a popping or cracking sound when the compressor comes on as metal parts under- go expansion and contraction, as in hot
water pipes.
You may also, experience a bubbling or gurgling sound from the refrigerant circulating throughout the system.
We understand service was scheduled to ensure the unit is working properly. If you should need any additional assistance, please reconnect with us and we would be happy to help. -Bianca
water pipes.
You may also, experience a bubbling or gurgling sound from the refrigerant circulating throughout the system.
We understand service was scheduled to ensure the unit is working properly. If you should need any additional assistance, please reconnect with us and we would be happy to help. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Demo mode
on March 27, 2022
Posted by: heather85
seems to be a common issue but got this fridge on dec 23rd after waiting for 18 months. it is somehow in demo mode and no cooling. nothing in the manual provides information on how to get it off demo mode. all the food is going to spoil. how do you know this is a problem and there are photos showing demo mode in the manual yet it doesn't mention it at all. this is really unacceptable.
Response from frigidaire.comBy Kailey, Online Outreach Specialist, March 29, 2022
Hi, Heather85! We are so glad you reached out for help with this. We know this can be frustrating. Please be on the lookout for an email from us with instructions on how to get your unit out of Demo mode. Best Regards - Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
1
Brand new doesn’t work
on May 7, 2022
Posted by: Perk9547
Brand new. Doesn’t get cold. Repair person came out. Had to order parts. Possibly six months out on parts. Garbage product. Retailer (Morrison) doesn’t have a replacement.
Response from frigidaire.comBy Christy, Online Outreach Specialist, May 10, 2022
We apologize for any matters you have experienced with your refrigerator and thank you for bringing it to our attention! We’d love to learn more about this issue from you so we can work along with the service provider to make things right. When you have a moment to speak, we’re available via Live Chat on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30 AM-8 PM EST), and we hope to hear from you soon! ~ Christy
Written by a customer while visiting frigidaire.com
Customer Rating
1
on May 31, 2022
Posted by: custumer
[This review was collected as part of a promotion.] the lights in the fridge are broken service came and said we need new parts which are currently not available and we should speak to company we called several times but had no success
Response from frigidaire.comBy Katrina, Online Outreach Specialist, June 1, 2022
Hello, Valued Consumer! We regret hearing that it's been difficult contacting us about your refrigerator light concerns. This certainly isn't what we would want for you and we would like to help. In an effort to assist you sooner, we have sent you an email to discuss this further. We look forward to working together to resolve your concerns. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor performance
on June 8, 2022
Posted by: Joe from Buffalo
[This review was collected as part of a promotion.] Refrigerator is aesthetically pleasing but poor in performance. The coils on the bottom back keep frosting over. I've had it a little over a month and had to defrost the ice buildup in the fridge 3 times. I called ant the advice was to turn the temperature up in the fridge and it still froze up. There is something wrong with the design that this keeps occurring.
Response from frigidaire.comBy Kailey, Online Outreach Specialist , June 9, 2022
Hello, Joe from Bufflao - thank you for sharing your feedback on your refrigerator. We are bummed to hear that you are having issues with the unit freezing over and that turning the thermostat up did not resolve the issue. Our Customer Care team would be happy to assist you further. Please be on the lookout for an email from us so that we can move forward. Best Regards - Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
1
Avoid at all cost
on July 21, 2022
Posted by: Bert123
First 3 comments were moderated out. Maybe the 4th one will make it. 8 months of disappointment and 3 replacement fridges. Do not buy and avoid at all cost. Over 15 visits from company provided repair persons.
Response from frigidaire.comBy COURTNEY, Online Outreach Specialist, July 27, 2022
Hi, Bert123! Thank you for taking the time to share your experience with us regarding your refrigerator.
Based on the information provided, we understand that a replacement was already issued and hope that the unit exceeds your expectations. Should you need additional assistance, please feel free to reconnect with us. ~Courtney
Based on the information provided, we understand that a replacement was already issued and hope that the unit exceeds your expectations. Should you need additional assistance, please feel free to reconnect with us. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Inefficient use of space and lacks shelving
on July 27, 2022
Posted by: PR282
Purchased the counter-depth refrigerator during a kitchen remodel. The fridge comes with only two shelves for the upper section which spans approximately 32". Items had to be stacked on top of each other and then very awkward attempting to remove an item. I purchased 3 small hanging drawers and an extra shelf in an attempt to make the fridge more functional. For the price, the fridge should come with the proper number of shelves and drawers.
Response from frigidaire.comBy Kailey, Online Outreach Specialist , July 28, 2022
Thank you for stopping by & sharing your feedback on your single door refrigerator. We are bummed you were not fully satisfied with the layout but we are thankful to see that you were able to find accessories that fit your lifestyle. We want you to know you are a valuable member of our Frigidaire family. - Kailey
Written by a customer while visiting frigidaire.com