Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,371 Reviews)
Rating breakdown 2,371 reviews
5 Stars
1,778
4 Stars
319
3 Stars
97
2 Stars
61
1 Star
116
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
1
Loud and Won't Cycle
on May 27, 2021
Posted by: keholloway88
Freezer was delivered yesterday (5/26/21) and has been constantly running since it was plugged in. It won't ever cycle off. And it is very loud (50+ decibels) when running.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, June 1, 2021
Thank you so much for sharing your story with us! Please keep in mind that modern energy-efficient compressors are designed to run 100% of the time except during the defrost cycle. At times it will run faster, such as after a defrost cycle. Now, its fantastic to see you’ve already been working with us to make sure everything is working as designed. If any concerns continue after your service visit, please make sure to reconnect with us so we can continue to investigate for you! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken upon install
on July 1, 2022
Posted by: Britt331
[This review was collected as part of a promotion.] We didn’t even have the unit for a week and the ice maker would not make ice. Turns out the line is frozen and the unit is not repairable.
Response from frigidaire.comBy Anna, Online Outreach Specialist, July 6, 2022
Thanks for taking time to reach out regarding your concerns. I am so sorry to hear you haven’t had the best experience trying to reach our company. Be on the lookout for an email from us so we can gather more details and get this resolved as quickly as possible.
Kindly, Anna
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Makes kitchen look GREAT
on June 5, 2023
Posted by: cdrg
[This review was collected as part of a promotion.] You can either put this together side by side with the fridge or do what we did and separate them. We bought this along with the fridge to replace our old Electrolux ones. What makes this one better is the ice maker being lower and with two trays and a scooper. The old one was high and you had to use your hands basically to get the ice. Plus this one has magnetized doors so the family can put all their stuff on the doors again
Written by a customer while visiting frigidaire.com
Customer Rating
1
on July 24, 2024
Posted by: Jax38
Water from dispenser never gets cold. I've tried everything and it doesn't work.
Response from frigidaire.comBy Christi, Online Outreach Specialist, July 29, 2024
Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, Jax38. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. Please know that we strive to produce quality products, and your feedback does not go unnoticed. While we were unable to locate any contact with us pertaining to your concerns, we would like to ensure that you are properly assisted and that your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will dive right in. We look forward to speaking with you! - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love our Fridge and Freezer
on December 10, 2024
Posted by: Christie Austin
[This review was collected as part of a promotion.] I love all the space, visibility, and great lighting in our fridge/freezer set. It’s beautiful and easy to clean too. I highly recommend it! The life maker and water dispenser are very well designed too
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad
on May 8, 2021
Posted by: Fogking
[This review was collected as part of a promotion.] I used just 2 weeks and light sensor was not working.
Also the trim wasn't installed. So I have to to remove all foods out when they install it.
Uncomfortable
Also the trim wasn't installed. So I have to to remove all foods out when they install it.
Uncomfortable
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, May 10, 2021
Hello,
While we love to hear from our extended family. We don't like when they are unhappy with their appliances. We are happy that our service provider was able to resolve this matter quickly. Please know we are here should you need additional assistance. You can even chat with our live chat team here Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
While we love to hear from our extended family. We don't like when they are unhappy with their appliances. We are happy that our service provider was able to resolve this matter quickly. Please know we are here should you need additional assistance. You can even chat with our live chat team here Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this freezer
on December 4, 2024
Posted by: Lynda12345
[This review was collected as part of a promotion.] I had to replace my older model and I love the new features- they moved the ice maker and it makes more room and easier to get the ice
Written by a customer while visiting frigidaire.com
Customer Rating
4
Not deep enough
on July 11, 2021
Posted by: CCca
[This review was collected as part of a promotion.] Great fridge with the only flaw being that it’s not deep enough. Well designed and functionsl. I will need an extra one in the laundry room.
Written by a customer while visiting frigidaire.com