Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,338 Reviews)
Rating breakdown 2,338 reviews
5 Stars
1,754
4 Stars
313
3 Stars
96
2 Stars
61
1 Star
114
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
4
Single refrigerator
on March 31, 2025
Posted by: Lake55
[This review was collected as part of a promotion.] 2nd set.new pair is inferior to older model.shelves are limited and constantly slide and drop food. Unfortunate that the price has doubled and the products are disappointing.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 31, 2025
We thank you for your willingness to share your opinions and for your personal contribution to helping us better understand and meet our customers needs going forward. One of our main goals is customer satisfaction, and we will be happy to use your feedback. Please know that your feedback will not go unnoticed, as our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
4
The good and bad
on July 21, 2025
Posted by: Gguy1
[This review was collected as part of a promotion.] The ergonomics of the refrigerator are great. Nevertheless, quality control at production does not seem too great (broken control panel shelve and missing glass) and apparently the compressor may be undermentioned according to the tech I spoke with. May need replacement after just 3 years based on the tech's experience. At that price, the refrigerators should last 15 years. In general, I would buy European products as their requirement for repair and shelf life has been government regulated to minimize planned obsolescence.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 23, 2025
Thank you for sharing your detailed feedback, Gguy1. We’re glad to hear you appreciate the ergonomics of your Frigidaire refrigerator, but we’re truly sorry to hear about the issues you’ve experienced with the control panel shelf, missing glass, and concerns regarding the compressor. Quality and durability are very important to us, and your experience certainly doesn’t reflect the standards we aim to uphold.
We’d like to make this right and better understand the situation. Please reach out to our customer support team so we can assist with repairs or replacement options and ensure your appliance meets your expectations. We appreciate your honest insights and are committed to improving based on your feedback.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We’d like to make this right and better understand the situation. Please reach out to our customer support team so we can assist with repairs or replacement options and ensure your appliance meets your expectations. We appreciate your honest insights and are committed to improving based on your feedback.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect appliance
on October 2, 2025
Posted by: Lexim
[This review was collected as part of a promotion.] We absolutely love our new fridge and freezer. It’s so spacious and bright. Very easy to find things because of the width and not too deep where you have to dig around. Highly recommend. The installation team was also extremely professional and quick with their job.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek Refrigerator/freezer!
on October 19, 2025
Posted by: db965
[This review was collected as part of a promotion.] The single door refrigerator and freezer look absolutely fantastic and work even better! The ice machine has filled up the ice trays in a couple of days and we haven't come close to using it all up! Both units have garnered multiple compliments and they have only been installed for a few weeks!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful freezer
on December 7, 2025
Posted by: WS Fell
[This review was collected as part of a promotion.] A very nice freezer, we also purchased the fridge. Overall the units were easy to install and most of the trim kit was easy. The water line to connect both units was a bit tricky to install.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, December 9, 2025
Hi there! Thank you for sharing your feedback! We’re glad to hear that both your freezer and refrigerator have been nice additions and that the installation went smoothly overall. We appreciate your note about the water line being a bit tricky to connect — that’s helpful feedback for us and for future customers.
We’re happy that most of the trim kit was easy to work with, and we hope you continue to enjoy your new appliances. If you ever have any questions or need support, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We’re happy that most of the trim kit was easy to work with, and we hope you continue to enjoy your new appliances. If you ever have any questions or need support, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely unhappy.
on July 14, 2022
Posted by: Mom of the family
Since we purchased this refrigerator, we have had nothing but aggravation. Every month, a different part breaks.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, July 18, 2022
Hello, Mom of the family! Thank you for reaching out to us and sharing your experience. We regret to hear your refrigerator has presented issues early on. It appears that we are currently working with you to resolve this issue. If you need any further assistance, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible fridge
on October 13, 2022
Posted by: MG330216
Buyer beware. Will stop working on you. Mine came from the manufacture with a slow leak in the system. Was repaired a year ago. Broke again and is now deemed unrepairable. Will need to replace the set, also is in a built in cabinet. I had a 6 year warranty, now will need to spend many many thousands of dollars to remedy.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, October 17, 2022
We regret to learn you are having this experience with your refrigerator. We would recommend contacting your warranty provider for assistance with available options. If they are unable to assist, feel free to chat with us via Frigidaire.com or call us at 800-374-4432. We would be happy to see if we have any options available to assist. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unreliable Quality and Bad Business Practices
on November 14, 2021
Posted by: Fred P 2
*edited because Frigidaire doesn't like honest reviews. Remember, your opinion only matters if it's positive.
Don't buy Frigidaire. This fridge broke within 6 months, and that is apparently very common.
Don't buy Frigidaire. This fridge broke within 6 months, and that is apparently very common.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, November 15, 2021
Thank you for the feedback, Fred P 2. We never like to see an owner unhappy, and I regret to hear that this was your experience with your refrigerator. We want to look into this issue further for you. We are going to send you an email to continue this conversation. -Chris
Written by a customer while visiting frigidaire.com