Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,338 Reviews)
Rating breakdown 2,338 reviews
5 Stars
1,754
4 Stars
313
3 Stars
96
2 Stars
61
1 Star
114
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
3
Lack of a good installation support
on November 21, 2025
Posted by: Kas H
[This review was collected as part of a promotion.] The installers were looking for any excuse to avoid installing including size, water valve while we had water valve and I hired a third party installed it and fitted in the space we had . I also reported three issues with drawer door in the fridge and clicking sound in the freezer door. I like the fridge and the brand while threse issue makes you regret your purchase
Response from frigidaire.comBy Maria, Online Outreach Specialist, November 24, 2025
We’re sorry to hear about the difficulties you experienced with the installation of your new refrigerator and the issues with the drawer and freezer door. We understand how frustrating this must be, especially when you were ready to enjoy your appliance.
Please know that we want your refrigerator to work as designed and meet your expectations. For further assistance, we encourage you to reach out to our support team so we can help address your concerns and ensure your appliance is functioning properly. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 am to 8:00 pm EST. — Maria
Please know that we want your refrigerator to work as designed and meet your expectations. For further assistance, we encourage you to reach out to our support team so we can help address your concerns and ensure your appliance is functioning properly. You can connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday from 8:30 am to 8:00 pm EST. — Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Very Nice Professional Unit
on November 22, 2025
Posted by: TN New Home
[This review was collected as part of a promotion.] The freezer is beautiful and has been flawless so far. We struggled to find a column freezer with ice maker and this really fit the bill.
The only reason I gave 4 stars is the door was damaged in transit however my retailer is replacing.
I would highly recommend this unit for a standalone column freezer - ready made to fit into the decor of your home - with an ice maker.
The only reason I gave 4 stars is the door was damaged in transit however my retailer is replacing.
I would highly recommend this unit for a standalone column freezer - ready made to fit into the decor of your home - with an ice maker.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 25, 2025
Hi there. We’re so glad to hear that your column freezer is working flawlessly and fits perfectly into your home! Thank you for sharing your experience and recommendation. We appreciate your patience with the transit damage and are happy to hear it’s being resolved by your retailer. If you have further concerns or need assistance, feel free to connect with us via Live Chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Spacious
on November 24, 2025
Posted by: Steph1973
[This review was collected as part of a promotion.] Beautiful and spacious. Love having a full size refrigerator and freezer
Response from frigidaire.comBy Angel, Online Outreach Specialists, November 25, 2025
Hi, Steph1973! We’re thrilled to hear that your Frigidaire Single-Door Freezer is both beautiful and spacious and that you’re enjoying having a full-size refrigerator and freezer. It’s wonderful to know it’s making your kitchen experience better. If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call 1-800-374-4432 Monday–Friday, 8:30 am–8 pm EST. We’re always happy to help! – Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sticking with Frigidaire.
on November 26, 2025
Posted by: New Orleans
[This review was collected as part of a promotion.] Huge, functional, futuristic.
Response from frigidaire.comBy Sam, Online Outreach Specialist, November 26, 2025
Dear Valued Customer!
Thank you for sharing your experience with your Frigidaire Professional Single-Door Refrigerator (model FPRU19F8WF)! We’re thrilled to hear you’re enjoying its spacious, functional, and modern design. We appreciate your loyalty to the Frigidaire brand and hope your new refrigerator continues to impress!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-877-435-3287
Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your experience with your Frigidaire Professional Single-Door Refrigerator (model FPRU19F8WF)! We’re thrilled to hear you’re enjoying its spacious, functional, and modern design. We appreciate your loyalty to the Frigidaire brand and hope your new refrigerator continues to impress!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-877-435-3287
Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
2
Frigidaire - 19 Cu. Ft. Single-Door Freezer
on November 28, 2025
Posted by: Designermom
[This review was collected as part of a promotion.] My new home came with the Frigidaire - 19 Cu. Ft. Single-Door Freezer and Frigidaire - 19 Cu. Ft. Single-Door Refrigerator. They look nice, the width is good BUT the depth is horrible. Cannot put much in either unit, and forget any large dish or storage container. As a retired professional kitchen and bath designer for 38 years I would have never put these in any of my clients kitchens.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, December 1, 2025
Hi there! Thank you for taking the time to share your experience with us. We’re glad to hear that you appreciate the look and width of the units, but I’m truly sorry that the interior depth has been such a disappointment — especially given your extensive background as a professional kitchen and bath designer. Your perspective carries a great deal of weight, and we understand how frustrating it must be to work around storage limitations that don’t meet your needs.
A refrigerator and freezer should make daily life easier, not restrict the way you store food or prepare meals, and it’s clear that these units aren’t offering the flexibility you expected in your new home. I can imagine how limiting it must feel not being able to fit larger dishes or containers, particularly when you’re accustomed to evaluating appliances with a designer’s eye.
We genuinely appreciate your candid feedback. Insights from professionals like you help us better understand where our products succeed and where they fall short for real-world use. If there’s anything we can do to support you — whether it’s checking compatibility with alternative models, exploring available accessories, or providing additional product information — please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
A refrigerator and freezer should make daily life easier, not restrict the way you store food or prepare meals, and it’s clear that these units aren’t offering the flexibility you expected in your new home. I can imagine how limiting it must feel not being able to fit larger dishes or containers, particularly when you’re accustomed to evaluating appliances with a designer’s eye.
We genuinely appreciate your candid feedback. Insights from professionals like you help us better understand where our products succeed and where they fall short for real-world use. If there’s anything we can do to support you — whether it’s checking compatibility with alternative models, exploring available accessories, or providing additional product information — please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great!
on December 1, 2025
Posted by: Sbede
[This review was collected as part of a promotion.] Love the two ice bins. The ice doesn't stick together either! Shelves could be adjusted a bit better on install but that's probably from where I purchased. Plenty of room for everything.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lemons
on December 1, 2025
Posted by: Werefour
[This review was collected as part of a promotion.] I bought the column refrigerator and freezer in 1/21 and the white plastic around the interior of the box developed cracks in several places in both units. I've had low end refrigerators that were 15 years old and never had this issue. I don't even know how I would go about repairing this problem and now I am having problems with my ice maker. Disaster
Response from frigidaire.comBy Reed, Online Outreach Specialist, December 4, 2025
Hi Werefour! Thank you for reaching out, and we’re very sorry to hear about the issues you’re experiencing with your refrigerator and freezer. We understand how frustrating it is to see interior cracking and now have ice maker concerns as well.
For the interior liner cracks, minor surface cracks can sometimes be stabilized with an appliance-safe epoxy, but deeper or spreading cracks typically require a technician to inspect the liner and determine the best repair approach.
For the ice maker issue, here are a few basic steps to try:
Make sure the ice maker is turned on and the ice bin is correctly positioned.
Check for any frozen ice blocking the ejector arm or fill tube.
Ensure the water line is connected securely, not kinked, and that water pressure is adequate.
If your model has an ice maker reset option, try performing a reset.
Since these issues may require hands-on inspection, we recommend reaching out to our Customer Care Team for further assistance. You can connect with us through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday–Friday, 8:30am–8pm ET, and Saturday, 9am–6pm ET. We’re here to help get this resolved for you. - Reed
For the interior liner cracks, minor surface cracks can sometimes be stabilized with an appliance-safe epoxy, but deeper or spreading cracks typically require a technician to inspect the liner and determine the best repair approach.
For the ice maker issue, here are a few basic steps to try:
Make sure the ice maker is turned on and the ice bin is correctly positioned.
Check for any frozen ice blocking the ejector arm or fill tube.
Ensure the water line is connected securely, not kinked, and that water pressure is adequate.
If your model has an ice maker reset option, try performing a reset.
Since these issues may require hands-on inspection, we recommend reaching out to our Customer Care Team for further assistance. You can connect with us through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday–Friday, 8:30am–8pm ET, and Saturday, 9am–6pm ET. We’re here to help get this resolved for you. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Freezer you can see you items!
on December 2, 2025
Posted by: DenLaugh
[This review was collected as part of a promotion.] Love the freezer I can see everything that is in it. with the see through bins
Ice holder is big.
Ice holder is big.
Written by a customer while visiting frigidaire.com