Customer reviews from frigidaire.com
Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Average customer rating
4.5
(2,338 Reviews)
Rating breakdown 2,338 reviews
5 Stars
1,754
4 Stars
313
3 Stars
96
2 Stars
61
1 Star
114
Customer Reviews for Frigidaire - Professional 19 Cu. Ft. Single-Door Freezer - Smudge Proof Stainless Steel
Customer Rating
3
Ice Maker and Interior Frost Issues
on November 2, 2023
Posted by: AdriannaH
[This review was collected as part of a promotion.] I read other reviews concerning the ice maker and interior frost build up issues and ours has these same issues. We have done much of the same troubleshooting as far as resetting the ice maker and cleaning out the "snow" that builds up in the interior, but can't seem to stop them from occurring. We change the filters as recommended by manufacturer and use Frigidaire brand replacement filters, so unsure what is causing the frost build up. The ice maker randomly shuts off and stops making ice for no apparent reason. We have reset it, looked to see if it might be frosted over, but can't figure it out. Then when about to submit a claim for repair, it starts working again, so probably a matter of time before it dies. We have had the freezer about 15 months, so outside of the manufacturer warranty and would require out of pocket for repair. :(
Response from frigidaire.comBy Christian, Online Outreach Specialist, November 6, 2023
Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your disappointment. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
The cornerstone of my Kitchen !
on November 5, 2023
Posted by: Havarott
[This review was collected as part of a promotion.] I went to the walls and replaced my kitchen from the outside - in. Eventually the cabinets were installed and now it came to selecting the big parts - like Fridge, stove, sink, etc.
I went "off the reservation" by selecting a full-size Fridge and opting to put the "freezer" in the garage. This way I have a much larger Fridge that brings an element of sophistication and style to my project that really works well for me.
I
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ice maker issues within the first few weeks
on November 20, 2023
Posted by: lra2023
[This review was collected as part of a promotion.] I loved the look of the freezer/fridge combo and loved the pricepoint as well. We finally had ours installed in September 2023 and by October 2023, the freezer has ice buildup behind and under the lower drawers (left side). The repairman said the water should go from a hose into a funnel to fill the icecube trays, but the icemaker shelf shifts too much and the water is missing the funnel and building up. The repairman ordered us a new icemaker since it's under warranty, but I suspect we'll continue to have issues with unit like so many others. If the new icemaker fits tighter and stops the leak, I'll be happy to update my review.
Response from frigidaire.comBy Owen, Online Outreach Specialist, November 21, 2023
Hello Ira2023,
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great presentation and works great
on January 5, 2024
Posted by: JerryGallatin
[This review was collected as part of a promotion.] Looks great in our kitchen and works great
Written by a customer while visiting frigidaire.com
Customer Rating
5
My Review for 19 Cu. Ft. Single-Door Refrigerator
on May 15, 2024
Posted by: drock172
[This review was collected as part of a promotion.] This is my third model / version of this fridge, and this iteration is SIGNIFICANTLY better than the prior 2. We had cooling/freezing issues before, and that is no longer an issue, and the aesthetics of it, with the stainless steel interior and smoky door shelving, plus the fridge now has an internal water dispenser, are all significant improvements
Written by a customer while visiting frigidaire.com
Customer Rating
5
My dream set for my dream house
on May 24, 2024
Posted by: Trish 78112
[This review was collected as part of a promotion.] This refrigerator/ freezer set has been on my wish list for years, and I have it now. Clean lines, wonderful space inside, well conceived shelves, door storage and drawers.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not durable
on January 8, 2026
Posted by: DannyS22
[This review was collected as part of a promotion.] Mine broke after 3.5 years.
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 12, 2026
Hi there, DannyS22! Thank you for taking the time to share your experience. We understand how disappointing it can be to have a refrigerator stop working after only a few years, and we’re sorry for the frustration this has caused. A major appliance issue like this can be very disruptive, and we regret that your experience did not meet expectations.
We'd appreciate your feedback and will share it with the appropriate teams for review and improvement.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for your feedback, and have a great rest of your day! - Maico
We'd appreciate your feedback and will share it with the appropriate teams for review and improvement.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for your feedback, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
1
This is the 3rd one of these fridges that we've had to buy.
on February 9, 2026
Posted by: JMac99
This is the 3rd one of these refrigerators that we've had to buy. They seem to be set perfectly to stop working immediately after the warranty expires.
My dad has a Frigidaire refrigerator that has, quite literally, been running for over 50 years, non stop. These current models, while very expensive and very pretty, are kind of garbage.
To be clear, I would not buy another one of these, except that our cabinetry was custom made for this refrigerator. I guess I'm out of luck either way.
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 10, 2026
Hi JMac99, thank you for taking the time to share your experience. We completely understand your frustration, having to replace three refrigerators and feeling like they stop working just after the warranty expires is incredibly aggravating. That’s certainly not the level of reliability we want for our customers, and we hear how disappointing it must be, especially when you’ve seen a Frigidaire last for decades in your dad’s home.
We also understand how difficult your situation is, given that your cabinetry was custom-made for this refrigerator. Feeling “stuck” with a product that hasn’t lived up to expectations adds another layer of frustration, and we truly empathize with that.
While design and style are important, your feedback highlights that durability is equally critical. We’d like to make sure our support team reviews your current situation, warranty coverage, and any service options that may be available to help.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact Customer Support at 1-800-374-4432. Our team is available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and they’ll be glad to assist you further.
Thank you again for your candid feedback. We truly regret the frustration and inconvenience this has caused. - Maico
We also understand how difficult your situation is, given that your cabinetry was custom-made for this refrigerator. Feeling “stuck” with a product that hasn’t lived up to expectations adds another layer of frustration, and we truly empathize with that.
While design and style are important, your feedback highlights that durability is equally critical. We’d like to make sure our support team reviews your current situation, warranty coverage, and any service options that may be available to help.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact Customer Support at 1-800-374-4432. Our team is available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and they’ll be glad to assist you further.
Thank you again for your candid feedback. We truly regret the frustration and inconvenience this has caused. - Maico
Written by a customer while visiting frigidaire.com