Customer reviews from SanDisk
SanDisk Professional - GRaid Shuttle 8 48TB Desktop Hard Drive
Average customer rating
2.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
3
Customer Reviews for SanDisk Professional - GRaid Shuttle 8 48TB Desktop Hard Drive
Customer Rating
5
M1 Mac Sudio UPDATE - FIXED
on May 16, 2023
Posted by: SethKerechanin
I had the same problem as you...the new Apple MAc Studio would not recognize they don't match up with Apple so I guess it's now been fixed cause I was actually writing of you saying it does work now so anyway I got it I got it all fixed my 24T G-raid G-Technology external hard drive. I spent hours trying to fix it. GO DOWNLOAD THE MACOS Driver and it will fix everything. https://support-en.wd.com/app/products/product-detailweb/p/2375
Written by a customer while visiting SanDisk
Customer Rating
2
Not aging well :( with new iOS's
on January 26, 2023
Posted by: Bvn101
My Shuttle XL was great for a few years until Monterey when it kept forcing reboot on my computer many times a day. Now in Ventura I cannot even access the drive. I have tried the work arounds and do not know what do do with this otherwise expensive paperweight that hold all of my backed up files. This should work as simply as it always did with full compatibility but it doesn't anymore.
Response from SanDiskBy SM OLS, February 15, 2024
Hello Bvn101,
We are sorry to hear about the disappointment with the product. We suggest you contact our support team directly to explain the issue in detail and let us know what exactly is not working for you along with the error screenshot. You can open a support ticket at (https://support-en.wd.com/app/askweb).
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about the disappointment with the product. We suggest you contact our support team directly to explain the issue in detail and let us know what exactly is not working for you along with the error screenshot. You can open a support ticket at (https://support-en.wd.com/app/askweb).
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting SanDisk
Customer Rating
1
Horrible Support
on December 6, 2022
Posted by: georgekappad
These drives are not supported on M1 Mac, and Gdrive or western digital has no documentation on their website about how to install this on M1.
Their support is also pretty useless as you will not get connected to agent. The SIR bot just keeps on asking questions.
Response from SanDiskBy SM OLS, January 20, 2023
Hello,
I do apologize for any trouble you may be having with getting your G-RAID SHUTTLE setup with your Mac. Our devices are fully compatible with Mac, though they do require the installation of a driver. We do have a KBA article on our support page for how to install this driver. If you are having trouble installing the drive, we would recommend reaching out to our Technical Support team for assistance.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
I do apologize for any trouble you may be having with getting your G-RAID SHUTTLE setup with your Mac. Our devices are fully compatible with Mac, though they do require the installation of a driver. We do have a KBA article on our support page for how to install this driver. If you are having trouble installing the drive, we would recommend reaching out to our Technical Support team for assistance.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting SanDisk
Customer Rating
1
Ridiculously useless
on January 4, 2023
Posted by: jj2s
I bought it ! But it is NOT compatible with Mac M1, it requires to reduce the OS security, it is not compatible AT ALL with the newest Mac OS. Super bad support because WD seems not to care about the G-Raid product line ! They bought Sandisk but seems to let go G-Raid. And there is at least 7 main WD/Sandisk/GRaid domains that treat about GRaid issues, but they dont match and are not updated. So you can never find the proper answer to your problem. Probably because there is none. You buy a great product that you cannot use properly, unless you use a previous generation Mac and dont upgrade it.
Response from SanDiskBy SM OLS, January 20, 2023
Hello,
I do apologize for any trouble you may be having with getting your G-RAID SHUTTLE setup with your Mac. Our devices are fully compatible with Mac, though they do require the installation of a driver. If you are having trouble installing the drive, we would recommend reaching out to our Technical Support team for assistance.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
I do apologize for any trouble you may be having with getting your G-RAID SHUTTLE setup with your Mac. Our devices are fully compatible with Mac, though they do require the installation of a driver. If you are having trouble installing the drive, we would recommend reaching out to our Technical Support team for assistance.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting SanDisk
Customer Rating
5
I love to work with G Raid
on January 19, 2023
Posted by: Mayu DIT
Excellent for long term workflow
When we are on set and offset its very easy to work no time wasting
Written by a customer while visiting SanDisk
Customer Rating
1
bad good
on August 31, 2023
Posted by: jj2s
It could be a great product if the mother company cared about it. But very hard to get proper info, no follow up, no software updates, complicate compatibility with Apple 12.6 and above. After two years painfully using it I didnt see updates from G-Raid>SanDisk>WesterDigital.
Response from SanDiskBy SM OLS, December 11, 2023
Hello,
I am Nelson from SanDisk® Global Support Team. We are sorry to hear about your experience. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience. Since you have faced the issue while using the SanDisk Professional G-RIAD SHUTTLE 8 it would be best to get in touch with our support team so that we can investigate the issue and help you with the possible warranty replacement if required. You may submit a support ticket at https://support-en.wd.com/app/askweb . We would be more than happy to assist you.
Thank you,
Nelson,
SanDisk® Support
I am Nelson from SanDisk® Global Support Team. We are sorry to hear about your experience. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience. Since you have faced the issue while using the SanDisk Professional G-RIAD SHUTTLE 8 it would be best to get in touch with our support team so that we can investigate the issue and help you with the possible warranty replacement if required. You may submit a support ticket at https://support-en.wd.com/app/askweb . We would be more than happy to assist you.
Thank you,
Nelson,
SanDisk® Support
Written by a customer while visiting SanDisk