Customer reviews from brother-usa.com
Brother - PR680W 6 Needle Embroidery Machine
Average customer rating
4.2
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
13
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
2
Customer Reviews for Brother - PR680W 6 Needle Embroidery Machine
Customer Rating
5
Powerhouse
on May 26, 2025
Posted by: Tina
from Northport
I absolutely love this powerhouse machine! I still have so much to learn!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great machine!!!
on April 7, 2025
Posted by: Nancy
from Greenville SC
Great machine! I would prefer threading to be easier.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great machine but a lot of expense!
on January 20, 2025
Posted by: Darlene
from PA USA
This machine is wonderful but I must admit it was a true learning curve. It embroiders beautifully but it is difficult to do applique without the extension table (which I had to order). The directions need a lot of work. My suggestion is to have a special education teacher write them. This way they can be written step by step instead of in a technical way (I am a retired special educator and I had to pay for the video to make sense of the process). It is a shame with the cost of this machine that so many needed components such as the extension table and the video had to be purchased at an additional cost (a very expensive cost). I am not in business so the extra expense was a big disappointment. I purchased this machine because I use my machine everyday. I have had many home models and after two years they just continue to break down. I was informed by Tacoma that I needed a professional machine like this one. I hope this does well.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Has never worked properly
on September 21, 2024
Posted by: Deb T
from Darlington SC
I bought this machine as a floor unit with a little over 5 hours on it three years ago. Dealership lost their Brother license to repair. It has never worked properly and now dealership repair can't seem to fix it either. It only has 90 hours on it.
Response from brother-usa.comBy Brother Customer Service, September 23, 2024
Thanks for taking the time to review your experience with the Brother PR680W. We appreciate your feedback. I’m sorry to hear that you are having issues and are unable to repair the Brother PR680W. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PR680W
https://www.brother-usa.com/support/PR680W
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love the size of the 6 needle.
on September 19, 2024
Posted by: Kissy B
from Augusta, GA
I love this machine! It was easy to go from a sing thread machine.
Written by a customer while visiting brother-usa.com
Customer Rating
5
PR680W
on August 30, 2024
Posted by: tripleamom
from Charlotte NC
I love this Machine! My only regret is not getting it sooner!!!!!
Written by a customer while visiting brother-usa.com
Customer Rating
5
First Multi-Needle Machine for me
on August 3, 2024
Posted by: Joan F
First multi-needle machine for me and I am really enjoying it. At first a little overwhelmed with the threading, but once I did it was great. Help videos on the screen are helpful. Had a problem with bobbin, but realized you have to line it up correctly. Then no problem at all.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great machine
on July 5, 2023
Posted by: Sheri Gaylord
Great machine. I love the Wi-Fi capability. I highly recommend.
Written by a customer while visiting brother-usa.com