Hi Tasha,
Thank you for taking the time to share your experience. We’re sorry to hear that your iPhone 15 feels hot to the touch—especially when the phone is idle. That’s certainly not the experience Apple and AT&T want for you.
While iPhone may feel warm during tasks like setup, iOS updates, or heavy background activity, it should not remain hot while idle. Let’s walk through a few steps that often resolve this:
Quick Troubleshooting Steps


Check for iOS Updates
Go to Settings > General > Software Update. Installing the latest iOS version can resolve background processes that may cause overheating.


Close Background Apps
Swipe up from the bottom and close any apps running in the background, especially navigation, streaming, or social media apps.


Check Battery Usage
Navigate to Settings > Battery to see if an app is consuming excessive power while idle.


Remove the Case Temporarily
Some cases can trap heat. Try using the phone without the case for a short period to see if the temperature improves.


Restart the iPhone
A quick restart can stop any stuck background processes that may be causing excess heat.


Avoid Charging While Warm
If the phone feels hot, unplug it and allow it to cool before charging again.


If the Issue Continues
If your iPhone continues to run hot after these steps, we recommend:

Visiting an Apple Store or Apple Authorized Service Provider to check for hardware-related issues.
Contacting AT&T Support, who can help review device performance and warranty or replacement options if needed.

We truly appreciate you bringing this to our attention. Your feedback helps us improve, and we want to make sure you’re getting the premium experience you expect from both Apple and AT&T. If you’d like additional help, our support teams are ready to assist.💙📱