Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,794 Reviews)
Rating breakdown 16,794 reviews
5 Stars
14,526
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,101 out of
1,227)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Best camera
on September 18, 2024
Posted by: Samsung Afficionado
Have been loving this for months
So happy to be purchasing the Galaxy S24 ultra!
So happy to be purchasing the Galaxy S24 ultra!
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone, however...
on September 18, 2024
Posted by: Davi
from USA
Expertise:Expert
Nice phone overall, but quality has decreased. Phone gets hot (which a brand new device shouldn't) and Samsung cut corners by not providing a charger block, nor any headset. Decreased value for the much higher purchase price of these devices nowadays. Disappointed. Profit focused company.
Features
4
Performance
4
Design
5
Value
1
Response from Samsung USBy R&R Team, September 18, 2024
We appreciate your candid feedback, Davi. We aim to provide the best experience for our customers when using our devices. We see that you reached out regarding the Galaxy S24 Ultra. The S24 Ultra's vapor chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, the Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out the link attached to help keep your devices at their normal operating temperature. If this continues, please reach out to us at Samsung Support so that we can look further into what may be causing this. -Kelvin
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Arkansas
Expertise:Expert
Verified Purchase:Yes
worderfull phone! I love Ai features , also the autonomi of this is amazing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tasha
from Texas
Verified Purchase:Yes
I'm loving the 24 Ultra..it's fast and do so much...I don't regret upgrading.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Columbus Ohio
Expertise:Intermediate
Verified Purchase:Yes
This phone is fantastic. I just wish the Samsung keyboard had a better voice to text (similar to Gboard. Reading acronyms and numbers appear spaced out or as words).
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
It's a great phone. Faster processing and beautiful pictures. The camera is awesome. Great upgrade!!!!!!
Written by a customer while visiting Samsung US
Posted by: Jay G
from Groveport, Ohio
Expertise:Intermediate
Verified Purchase:Yes
awesome phone, awesome Camera , better than the S22 ultra
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: skwarden
Verified Purchase:Yes
Still was not able to resolve my problems with the S24 ultra
Response from Samsung USBy R&R Team, September 26, 2024
Hi Skwarden. We appreciate you taking the time out of your day to give us your feedback on the Galaxy S24 Ultra. The S24 Ultra comes equipped with a stunning 6.8-inch Dynamic AMOLED display with a refresh rate of 120Hz, providing an incredibly smooth and responsive user experience. The high refresh rate ensures that scrolling through apps, browsing the web, and gaming feels incredibly fluid. Additionally, the display's vibrant colors and deep blacks make watching videos and viewing photos a truly immersive experience. The Galaxy S24 Ultra's display is also equipped with advanced eye comfort features to reduce eye strain during prolonged use. If a 'Camera failed' warning appears on your screen, or if your device freezes or slows down while using the Camera app, please refer to the following guide provided in the link attached to troubleshoot the issue. If this continues to be your experience, reach out to us at Samsung Support for additional support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-camera-app-errors/?srsltid=AfmBOoogUUqh7tYCGVBzBcAV28QKFCbYaHNzuCkNQUvHJp1w9v2vqkri
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-camera-app-errors/?srsltid=AfmBOoogUUqh7tYCGVBzBcAV28QKFCbYaHNzuCkNQUvHJp1w9v2vqkri
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US