Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,794 Reviews)
Rating breakdown 16,794 reviews
5 Stars
14,526
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,101 out of
1,227)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
3
Wash out color
on February 9, 2024
Posted by: Samsung Fan
Expertise:Intermediate
The famous beautiful vivid colors from the Samsung phone display is no more for S24 model. I'm so disappointed and wish I did not trade in my S21 Ultra for this S24
Response from Samsung USBy Social Commerce, February 12, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
5
feature
on February 9, 2024
Posted by: Luv2shop
from Warwick, Rhode Island
Expertise:Expert
great love the thing !!???!?!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
CAMERA IS OUTSTANDING { Etc}
on February 8, 2024
Posted by: BD HAYARD
S24 ULTRA NICE FAST CELL [AI] CAPABILITY, THEY GET BETTER & BETTER
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen dull , washed out not vibrant. Very ugly
on February 7, 2024
Posted by: Luzzie
from CT
Expertise:Intermediate
So excited for the new phone until I compared the screens between my s23 ultra vs s24ultra. The new phone's screen is such a downgrade. It is dull not vibrant the color look washed out. I cannot believe I paid money to have a new which look uglier. What is the whole point of upgrading? Waste of money i will return it. Will not spend my money on Samsung phone if the clmpany dont fix this issue. Seriously mad.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy Social Commerce, February 8, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
5
Happy Customer
on February 7, 2024
Posted by: Luv2Shop
I bought this a month ago and I'm so happy that I did...
Written by a customer while visiting Samsung US
Customer Rating
4
great quality
on February 6, 2024
Posted by: marie12
bought this several weeks ago and am super satisfied with the quality and performance!
Written by a customer while visiting Samsung US
Customer Rating
3
What's with all the hype
on February 5, 2024
Posted by: LANS
from NC
Expertise:Expert
The phone is nice and attractive. However, currently the phone is very bugging. The fingerprint sensor only works maybe 4 out of 10 times. The battery drains quick unless you do absolutely nothing on it. I returned to Samsung because the quality of the camera is supposed to be better. However, when zooming in on pictures, the 24 ultra has the same quality as iPhone 13. I honestly don't feel like the cost =the quality.
For the record, I did turn off background and unnecessary apps and features before evaluating the battery. It still drains quickly.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Social Commerce, February 5, 2024
Salutations Lans,
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Fun Fact: the Galaxy S24 Ultra has an adaptive battery! Adaptive batteries work by learning your usage patterns for various apps and allows the apps that you use regularly to stay in your device's memory after you exit them. Also, apps that you use rarely are killed as soon as you exit them so that they don’t run in the background and waste your battery life or use your Wi-Fi or mobile data. Pretty cool, right? Your battery is learning your usage patterns and adjusting accordingly overtime. For your convenience, I have included a few links below that contain some informative articles for your review that address how to get the most of your Galaxy battery. Take a moment to check out, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." If you are having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. Otherwise, you can also check out, "Samsung phone is not recognizing fingerprints" to help resolve what you may be experiencing with your fingerprint sensor. Feel free to reach out to Samsung Support if you would like any further assistance after reviewing the resources provided or if you have any questions for us. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Fun Fact: the Galaxy S24 Ultra has an adaptive battery! Adaptive batteries work by learning your usage patterns for various apps and allows the apps that you use regularly to stay in your device's memory after you exit them. Also, apps that you use rarely are killed as soon as you exit them so that they don’t run in the background and waste your battery life or use your Wi-Fi or mobile data. Pretty cool, right? Your battery is learning your usage patterns and adjusting accordingly overtime. For your convenience, I have included a few links below that contain some informative articles for your review that address how to get the most of your Galaxy battery. Take a moment to check out, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." If you are having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. Otherwise, you can also check out, "Samsung phone is not recognizing fingerprints" to help resolve what you may be experiencing with your fingerprint sensor. Feel free to reach out to Samsung Support if you would like any further assistance after reviewing the resources provided or if you have any questions for us. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Available!
on February 5, 2024
Posted by: Bionny
from New York, NY
Expertise:Intermediate
Great phone. Super easy to use . Powerful camera and great design overall
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US