Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,794 Reviews)
Rating breakdown 16,794 reviews
5 Stars
14,526
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,101 out of
1,227)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
The Best Is Here! Nothing Can Compare to the Best!
on March 3, 2024
Posted by: ReviewerFirst
[This review was collected as part of a promotion.] All I can say is Wow! This device have everything you could ever want on a phone device. Great battery life- check, massive base storage- check, best cameras- check, and much much more. The titanium build screams premium and really makes a difference in how good a phone can feel in the hand. Gaming on this device has been superb with the 12 gigs of ram. I have not had the phone even overheat or get hot once since I gave bought it. The 120hz display is praise worthy and the colors are natural even though it's an Amoled.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone for me.
on March 3, 2024
Posted by: Ivan24
[This review was collected as part of a promotion.] I have been using Samsung products for the last 8 years and haven't had any issues at all. Now, with the new S24 Ultra in my hands, I keep discovering new features that are helpful in my day-to-day routine. The long lasting battery of this phone is insane.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung did a terrible job with the s24 ultra
on March 3, 2024
Posted by: Not happy
Expertise:Intermediate
I traded in my s23 ultra for the s24 for Ultra it was a big big mistake you can research all you want you can watch all the videos on YouTube that you can find and I don't believe that not one person actually tells the truth the s23 is a better phone all the way it is brighter it is easier to hold and handle the s24 has that anti-glare screen but once you put a screen protector on it that's out the window yes they gave it an update and they fixed the few things with it but it's really not worth the money at all and not worth the trade in at least for the 23 Ultra
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy Social Commerce, March 5, 2024
Hey there,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra display also has better visibility than Galaxy S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. It also has the brightest adaptive display on a Galaxy yet! Without having enough information available regarding what you may be currently experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like assistance with troubleshooting your device or if you would like additional assistance in any way. Thank you again for sharing your feedback.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra display also has better visibility than Galaxy S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. It also has the brightest adaptive display on a Galaxy yet! Without having enough information available regarding what you may be currently experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like assistance with troubleshooting your device or if you would like additional assistance in any way. Thank you again for sharing your feedback.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on March 3, 2024
Posted by: Sharebear
[This review was collected as part of a promotion.] Picture quality is better than modle before. Sound could have more bass. Or speaker could have more features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The device has many different features
on March 3, 2024
Posted by: MzKitty2013
[This review was collected as part of a promotion.] I'm coming from a galaxy s22 ultra the updates on this phone is awesome. Look forward to using this beast of an device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is not pleasant to own
on March 3, 2024
Posted by: Bunny560
[This review was collected as part of a promotion.] My phone is for work and personal use. Luckily I have the patience of Job. Even after the promised patch so the phone will charge, it is still going to happen. What happens? The charging cord that came with the phone doesn't charge the phone. I will add that since the update, the phone will charge when it is off. Go figure.
Next, it is so offensive that a charging block is not included with the phone. I cannot ever recommend the phone.
What adds even more salt in the wound is that the cord is a non USB cord, so I had to buy new charging
blocks. I will tell every to not invest in this product.
Next, it is so offensive that a charging block is not included with the phone. I cannot ever recommend the phone.
What adds even more salt in the wound is that the cord is a non USB cord, so I had to buy new charging
blocks. I will tell every to not invest in this product.
Oh yeah, for 20 years I have only owned Samsung phones...you have really caused an issue, haven't you? Losing a long time customer was not your goal.
Value
3
Response from Samsung USBy Social Commerce, March 5, 2024
Hello there Bunny560,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The inclusion of wall chargers/adapters with our new phone purchases were discontinued sometime in 2021. With many people having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Wall chargers are sold separately if you do not have a compatible charging block available. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. When you have the free time in your schedule, please check out the article that I have included below titled, "Galaxy phone or tablet will not charge" that contains some quick troubleshooting steps that you can do without any outside assistance. If you would like further assistance afterwards, please feel free to contact Samsung Support when it is most convenient for you. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The inclusion of wall chargers/adapters with our new phone purchases were discontinued sometime in 2021. With many people having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Wall chargers are sold separately if you do not have a compatible charging block available. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. When you have the free time in your schedule, please check out the article that I have included below titled, "Galaxy phone or tablet will not charge" that contains some quick troubleshooting steps that you can do without any outside assistance. If you would like further assistance afterwards, please feel free to contact Samsung Support when it is most convenient for you. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US
Customer Rating
5
My experience swapping to Galaxy S24 ultra
on March 3, 2024
Posted by: Thatguys27
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra is a powerful and feature-packed smartphone that boasts a large, vibrant display, a versatile camera system, and long battery life. It also comes with the S Pen stylus, making it a great option for productivity and creative tasks. However, it is also quite expensive and bulky.
Here's a summary of the pros and cons of the Galaxy S24 Ultra:
Pros:
* Excellent camera system, especially for zoom
* Long battery life
* S Pen stylus included
* Large, bright display
Cons:
* Expensive
* Bulky
* Fast-charging speed could be better
Here's a summary of the pros and cons of the Galaxy S24 Ultra:
Pros:
* Excellent camera system, especially for zoom
* Long battery life
* S Pen stylus included
* Large, bright display
Cons:
* Expensive
* Bulky
* Fast-charging speed could be better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Apps constantly closing when opened.
on March 3, 2024
Posted by: Bryan
from Tucson, AZ
Expertise:Intermediate
I just got the Samsung s24 Ultra 4 days ago. It keeps shutting down most of my apps after about 15-30 seconds. I have cleared cache and all the other things it suggests online, no joy... I factory reset the phone and started from scratch and it still will not keep apps open for more than about 15-30 seconds. Some apps work fine.
Something needs to be done to fix this.
Something needs to be done to fix this.
Response from Samsung USBy Social Commerce, March 4, 2024
Greetings Bryan,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. If you would like any additional assistance afterwards, do not hesitate to reach out to Samsung Support for further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Check out, "App is crashing or not working on Samsung phone or tablet" to help resolve what you may be experiencing with your app not working properly on your device. If you would like any additional assistance afterwards, do not hesitate to reach out to Samsung Support for further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Written by a customer while visiting Samsung US