Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,794 Reviews)
Rating breakdown 16,794 reviews
5 Stars
14,526
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,101 out of
1,227)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Best Phone
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I bought this phone after having previous Samsung Phones, Note 2 through the Note 21 Ultra. this is essentially a Note just without the name now and it falls into the category well. I was hesitant to buy because of the AI, I wasn't sure it would live up to the hype honestly but it's come in handy, especially the circle to search and the AI text assist. I'm very glad to have made the leap and gotten this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest Phone Out There
on July 29, 2024
Posted by: Surlucky
[This review was collected as part of a promotion.] The phone is the best of the best. Nothing can compare to this. It's amazing for gaming, battery last forever
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device!
on July 29, 2024
Posted by: Seoyaa
[This review was collected as part of a promotion.] I wanted to test the new Galaxy AI features and I am impressed with what it can do! I do frequently get customers that can't speak English and with the interpreter, I can easily speak to every customer!
Would definitely recommend getting the device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Quality
on July 29, 2024
Posted by: BMOROCKS12
[This review was collected as part of a promotion.] I love the Galaxy AI feature for searching products in photos! The camera quality is top tier and has the best zoom to take photos on my vacations. From work calls to taking notes with my built in pen, it takes care of all of my needs in and out of work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone with AI Features
on July 29, 2024
Posted by: Dimitri
[This review was collected as part of a promotion.] The Galaxy AI has some amazing features. I really love using Live Trabslate during phonecalls or editing things out of photos.
No other phone does this right now.
Amazing camera and a really fast flagship!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing, well designed.
on July 29, 2024
Posted by: Master
[This review was collected as part of a promotion.] GALAXY AI is Awesome 👌, It helps me in my day to day tasks..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone
on July 29, 2024
Posted by: Tlm101987
[This review was collected as part of a promotion.] I got the new phone after we got the 22 Ultra which takes great pics, I wanted to see what it's all about. I love the AI Features on it. The best thing is when I take a photo I can click the photo and gives me so many options. The quality is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The worst camera and AI
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I have been a samsung user since last 12 years and I have used all the Galaxy series since then. This is the first time I am regrading my decision of trading my previous phone (Note 20 5G) with S24 ultra. My note 20 camera was much much better then this s24 ultra trash camera and I have turned off all the AI features and still, when I take pictures they turn out blurry, over exposed etc. The post editing feature ruins the pictures. Even though I have turned off super HDR and post editing. I wouldn't not recommend anyone to upgrade to any of their phone to s24 ultra. I don't understand the purpose of giving the option for 200MP and 50MP in camera if we have to shoot in 12MP for avoiding post editing.
Besides this, I don't have much complaints but what else is there if I leave the camera. If I leave camera then I would rather use old phones bith buttons.
Besides this, I don't have much complaints but what else is there if I leave the camera. If I leave camera then I would rather use old phones bith buttons.
Value
1
Response from Samsung USBy Social Commerce, October 26, 2024
Thanks for reaching out to us, Charlie. We appreciate your loyalty to Samsung over the years and your feedback on the Galaxy S24 Ultra. We’re truly focused on making sure the Galaxy S24 Ultra offers a top-tier experience, especially with the camera’s advanced capabilities. The S24 Ultra features a 200MP camera designed to capture fine details and vibrant colors. If you notice that images appear blurry or overexposed, we recommend exploring the Pro Mode to have more control over camera settings. This mode allows adjustments for ISO, shutter speed, and exposure, which might enhance your photography experience. Additionally, using Expert RAW can offer more flexibility in editing without the influence of standard AI processing. We appreciate your feedback. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US