Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8
(16,794 Reviews)
Rating breakdown 16,794 reviews
5 Stars
14,526
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,101 out of
1,227)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5
Very powerful phone
on July 29, 2024
Posted by: Chrissy
[This review was collected as part of a promotion.] I upgraded from an s21 ultra a bit unexpectedly. But I was pleasantly surpised at this phone from the moment I got it. I love that they got rid of the curved edges to be honest as I didn't like that on my old phone. It's battery life has been incredible so far! I've got all the way into the evening watching videos all day and not once had to worry about my battery which has been so convenient.
I love the new Galaxy AI feature on the camera/photos. It's been SO helpful in removing unwanted stuff from my photos and just helps them look more clean. Expressive feature I didn't know I needed until I used it! Now I'm obsessed with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on July 29, 2024
Posted by: LifeLongGalaxyUser
[This review was collected as part of a promotion.] The new Galaxy AI feature is amazing and used almost every day. This phone does everything I need to keep organized, on time, and entertained on a daily basis. Plus the usage time per charge is outstanding!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I liked my S21 better
on July 29, 2024
Posted by: SoloRider67
[This review was collected as part of a promotion.] I find it annoying that I can't get rid of Galaxy AI.
I upgraded because my S21 was slowing down with every update and I found out after 2 updates the S24 became as slow.
The screen is horrible. It is supposed to be the best screen ever but in less than a month I had scratches on it. I didn't have any scratches on my S21 in 3 years.
The camera is better but that's all I can say.
Value
2
Response from Samsung USBy R&R Team, September 16, 2024
We're thrilled to hear from you. We always appreciate hearing from our valued customers. It seems that you contacted us to share your thoughts on the Galaxy S24 Ultra. The S24 Ultra features a rounded back for a more comfortable grip, a unified design with a satin finish for both the back glass and frame, and improved Armor Aluminum for better strength and hardness. It also uses Gorilla Glass Victus 2 for both the front and rear. We understand the importance of protecting your device, which is why Samsung offers a 12-month limited warranty for manufacturer defects. Additionally, you have the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. To find this, navigate to Settings, then tap Galaxy AI, and then tap the switch by Process data only on device. Regarding your phone slowing down, we recommend trying a quick optimization using Device Care. The Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears away unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Please note that the Optimization feature will not appear when Device care determines your phone is in Great condition. Check out the link attached for more options to help keep your S24 Ultra from slowing down. If you need any further assistance, please reach out to us at Samsung Support. Thanks for being the best part of the Samsung community. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
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https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S24 Ultra
on July 29, 2024
Posted by: Galaxylover87
[This review was collected as part of a promotion.] Clearest pictures I've ever had on a phone. Very minimal if any pixilated phones on zoom. Fast processing and user friendly. Hands down the best phone I have ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on July 29, 2024
Posted by: Will94
[This review was collected as part of a promotion.] Love the phone, super fast, the Galaxy AI for note taking and meeting transcription and summary has been such a time saving feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S24 Ultra is the best phone I have purchase.
on July 29, 2024
Posted by: Love2MakeOthersSmile
[This review was collected as part of a promotion.] When I first received the phone, I was frustrated because the screen was stuck. I had to reboot it, but the fingerprint sensor still didn't work, so I rebooted it again. This left me very frustrated, so I went back to my old phone. My fiancé then took the S24 Ultra, fixed it up, got it past the Samsung Galaxy logo, and connected it to Wi-Fi. Once the phone was properly working, I decided to explore the camera. I must say, I am in love with it. I enjoy taking pictures of myself, my food, and everything I encounter. The S24 Ultra’s camera is excellent, with features like recommending the best shot and angle, a blur feature for focusing on the main subject, and a warning for dirty lenses.One downside is the video feature. When using auto zoom and angle suggestions, the video can jump around, focusing on different parts of the scene and causing glitches. This is likely due to the FlexCam feature, which includes auto zoom to help users capture the best angles. Despite this, I still love my S24 Ultra. I appreciate the command button that brings up Google features like Circle to Search, which allows me to search for text and images without leaving the app. I can also point the phone at something, take a picture, and get information about it. This feature is fantastic, though it sometimes provides incorrect information, necessitating a search on Google Chrome.I also enjoy the Photo Assist feature, which allows me to move objects, zoom in, reframe, and remaster photos with AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GALAXY LOVER
on July 29, 2024
Posted by: Galaxytronix
[This review was collected as part of a promotion.] The best phone that I never had, increíble pictures, very fast, games and videos looks amazing, the look of the phone is very modern.
The Galaxy IA is amazing, I'm being using for edit picture and live phone calls.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device is so elevated in tech!
on July 29, 2024
Posted by: AAHOYCHRISTINA
[This review was collected as part of a promotion.] I'm loving all of the new things that samsung has brought to the table! As a Samsung lover, I've never had a Samsung go above and beyond to this extent. From being able to use AI with photos to being able to use their health app with tracking my newly found out diabetes. I've never felt that I could control so many things and multitask so much on one device that I have on this S24 ultra. It is insane how fast phones come in and phones go out due to system updates to know that this is going to surpass security updates and system updates for longer than any phone that's out there is beyond amazing! Samsung has always been a favorite and I see it not leaving my hands anytime soon. Thank you, samsung, for coming out with such an Incredible Device in a world where technology is evolving by the second! From vlogging to photography, to simply making charts of my health And finding anything possible with AI. This is truly a one need only device.
Value
5
Written by a customer while visiting Samsung US