Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
5
Samsung S-23
on March 20, 2023
Posted by: Kingrichard50
[This review was collected as part of a promotion.] I have owned Samsung Galaxy phones for 20+ years this one is truly the best. The screen is crystal clear and touch perfect. The pics come out perfect also great zoom. Buy it you will love it!
Written by a customer while visiting Samsung US
Customer Rating
3
Not great at all
on March 21, 2023
Posted by: Nonenick
[This review was collected as part of a promotion.] Volume connection to Bluetooth isn't great. Certain things don't work well
Response from Samsung USBy Debra, Social & Commerce, March 22, 2023
Salutations Nonenick, thank you for finding the available time out of your vigorous day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most magnificent experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Without being able to ask you some follow-up questions regarding what you may be experiencing, I recommend reaching out to Samsung Support for further assistance and/or troubleshooting. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Warranty-Info smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on March 26, 2023
Posted by: Zmorales
[This review was collected as part of a promotion.] Thus far the phone works great. However, the transfer from the old galaxy phone did not go as smoothly as it was advertised. Amazing camera and super fast.
Written by a customer while visiting Samsung US
Customer Rating
3
Same as the 21
on May 1, 2023
Posted by: NSAN3RABBIT
[This review was collected as part of a promotion.] Over heats easy with games and seems to run the same as a s21
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 3, 2023
Hi there NSAN3RABBIT, we appreciate you taking time to provide your feedback to us regarding your Samsung Galaxy S23. If you have already adjusted the refresh rate of your device to a higher level and are still experiencing this difficulty, please reach out to the Samsung Support Team for assistance in ascertaining where this difficulty may be occuring. We have also provided a link to help you adjust the refresh rate in your settings. Thank you for being a loyal Samsung customer. -Elizabeth
Refresh Rate Settings
https://www.samsung.com/us/support/answer/ANS00086005/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Refresh Rate Settings
https://www.samsung.com/us/support/answer/ANS00086005/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on May 1, 2023
Posted by: TigerGo
[This review was collected as part of a promotion.] Very fast phone! I really like the picture quality in low light!
Written by a customer while visiting Samsung US
Customer Rating
3
Not much improvement over the s22
on May 1, 2023
Posted by: Nightbreed333
[This review was collected as part of a promotion.] The good:
Classy design refinement, Improvement on the front facing camera photo quality, Decent battery life for its size. 120Hz display is smooth.
The not so good:
Moving subjects are blurry, Slower 25W charging speed than other s23 models, Unwanted bloatware.
Summary:
It's a solid choice for the non power user basic smart phone customer that isn't concerned with bells and whistles.
Classy design refinement, Improvement on the front facing camera photo quality, Decent battery life for its size. 120Hz display is smooth.
The not so good:
Moving subjects are blurry, Slower 25W charging speed than other s23 models, Unwanted bloatware.
Summary:
It's a solid choice for the non power user basic smart phone customer that isn't concerned with bells and whistles.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 3, 2023
Hi there Nightbreed333, we appreciate you taking time to provide your feedback to us on your Samsung Galaxy S23. We are happy to hear you like the design, display, and camera of your new device as well as the processing speeds. We have provided a link to an article about different camera settings that can be used to help get the best images even with moving subjects. If you believe the charging speed of your device isn't functioning as intended, we have also provided a link to the Samsung Support Team for assistance with additional troubleshooting. We appreciate you being a Samsung customer. -Elizabeth
Camera Features
https://www.samsung.com/us/support/answer/ANS00091862/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Camera Features
https://www.samsung.com/us/support/answer/ANS00091862/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Unnecessary adds
on May 1, 2023
Posted by: Parker
[This review was collected as part of a promotion.] The main problem I have is that stupid ads pop up when I'm using my phone and I can't figure out how to turn them off.
Response from Samsung USBy Debra, Social & Commerce, May 2, 2023
Hey there Parker, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. Pop-up ads have nothing to do with the phone itself. They are caused by third-party apps installed on your phone. Ads are a way for app developers to make money, and the more ads that are displayed, the more money the developer makes. This is why some of them are so persistent. You can get rid of pesky ads in a few steps. Be sure to review the Samsung article I have linked below titled, "Get rid of pop-up ads on your Galaxy phone" for some quick troubleshooting steps you can take when you have the free time to resolve these unwanted ads. Please feel free to contact Samsung Support if you have any questions for us, if you would like to share any additional feedback with us, or if you would like help troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084982/
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00084982/
Written by a customer while visiting Samsung US
Customer Rating
3
Takes great photos but the technology is terrible
on May 12, 2023
Posted by: AmbsB
from Phoenix, AZ
Expertise:Beginner
I purchased this phone because the iPhone takes not so great photos. This Galaxy S23 takes great photos. I'm torn because I don't like the technology, but I love the camera. If you're an android person this is a great phone but it's definitely a learning curve for Apple/iPhone users.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
5
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 16, 2023
Hello AmbsB, we appreciate your feedback on your Samsung Galaxy S23. We understand completely how switching operating systems can have a bit of a learning curve and take some time to adjust to motions and actions that become second nature after a time. We have included a link to the full product manual and the Samsung Support Team. The two together can help you with the learning curve and to best align your new device to suit your needs. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US