Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
3
Worst battery
on March 13, 2023
Posted by: Gabby
from MI
Expertise:Intermediate
Going from Galaxy S20 to S23, lower ram, lower battery, lower screen rezolution... the worst part is that battery is draining fast and usb c port won't let you charge and use headset in same time. Got an usb c splitter that worked for S20, won't work for S23
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Hi Gabby... Thank you for your feedback of the Samsung Galaxy S23. We welcome your critique as we strive to innovate and improve on our product design and functionality. I've attached some links, as well as a video from our YouTube channel, that should help elongate the battery life of your device. Feel free to reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
S23 the same
on March 13, 2023
Posted by: Annieru0k72
[This review was collected as part of a promotion.] After having the s23 for several months, I'm truly not impressed. I had the s22 before this and it clearly is the same exact phone. I thought I was upgrading.. not impressed will be looking for something different after this.
Response from Samsung USBy Bethany, Social Commerce, March 22, 2023
Hello Annieru0k72... We appreciate you taking the time to review the Samsung Galaxy S23. At Samsung, we value your feedback as we strive to innovate and improve on our product design and functionality. Feel free to reach out to Samsung Support, attached below, if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Solid phone like all the S's
on March 15, 2023
Posted by: MortLives
[This review was collected as part of a promotion.] I upgraded from the S21 which I was very happy with and its generally the same phone which I quite happy about. Little things are much better like facial recognition but overall about the same. Sold not amazing camera but I didnt upgrade to the best so I knew what I was getting there. Its every bit as good as I expected and will continue the S journey going forward.
Written by a customer while visiting Samsung US
Customer Rating
3
It's not as good as my S21+
on March 15, 2023
Posted by: BenjaminPoeroc
[This review was collected as part of a promotion.] I wish I didn't trade in my S21+ the S23 is smaller and the exact same phone
Response from Samsung USBy Bethany, Social Commerce, March 27, 2023
Hi BenjaminPoeroc... We appreciate you taking the time to review the Samsung Galaxy S23. We value your thoughts as we continue to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Support, feel free to reach out to them if we can be any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Just average
on March 15, 2023
Posted by: TeamSamsung
[This review was collected as part of a promotion.] The picture quality is what you expect from a Samsung but everything else is just average.
Response from Samsung USBy Debra, Social & Commerce, March 15, 2023
Salutations TeamSamsung, thank you for finding the available time out of your vigorous day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most magnificent experiences when using our products. The Galaxy S23 allows you to game or stream anywhere with adaptive visibility delivering optimal color and brightness, in any light. In addition to the super smooth 120Hz display, Galaxy S23 is equipped with a Snapdragon 8 Gen 2 Mobile Platform for Galaxy that optimizes load times and power use. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being an invaluable Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/smartphones/galaxy-s23/
Written by a customer while visiting Samsung US
Customer Rating
3
Average uninspired
on March 15, 2023
Posted by: GALLAGHER1
[This review was collected as part of a promotion.] Standard phone. Nothing cool other than long battery life. It's OK but nothing special
Response from Samsung USBy Bethany, Social Commerce, March 28, 2023
Hi GALLAGHER1... Thank you for your review of the Samsung Galaxy S23. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We are glad you're glad you're enjoying the battery life of your device. I've attached a couple of YouTube videos from our channel that show some of the neat features of your new phone. Please feel free to reach out to Samsung Support, also below, if we can be of any assistance. Thank you for being a valued customer. -Bethany
Galaxy S23 | S23+: Night Video | Samsung
Galaxy S23 Series: Meet the epic inspired by nature in 3D | Samsung
smsng.us/Samsung-Support
Galaxy S23 | S23+: Night Video | Samsung
Galaxy S23 Series: Meet the epic inspired by nature in 3D | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
The texting voice and auto correct sucks
on March 15, 2023
Posted by: Diva75
[This review was collected as part of a promotion.] I Use my cell phone for texting and google inernet
Response from Samsung USBy Debra, Social & Commerce, March 16, 2023
Hello Diva75, thank you for finding the free time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enjoyable experiences while using our products. Did you know that you are able to configure your Samsung keyboard? For your convenience I have included a link below that contains your device manual. When you have the free availability in your day, please check out "Smart Typing" under "Configure the Samsung keyboard" for your keyboard customization options in your S23's device manual. If you would like any additional assistance, please reach out to Samsung Support. Samsung Support is available to answer your questions, take any other feedback that you would like to provide, and they can assist you with troubleshooting your devices when it is most convenient for you. Thank you for being a devoted Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
3
Decent phone
on March 16, 2023
Posted by: KCKC098
[This review was collected as part of a promotion.] This is a nice phone. But nothing special that stands out.
Response from Samsung USBy Debra, Social & Commerce, March 22, 2023
Hello there KCKC098, thanks for taking the opportunity to review your Samsung Galaxy S23. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences when using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship on our products, linked below. The Galaxy S23, S23+, and S23 Ultra offer incredible camera functions so taking portraits, selfies, and videos are a breeze. You can zoom in or out with a tap, improve the resolution on your photos with the AI Image Enhancer, and even take photos and videos in total darkness using the S23 series’ Nightography mode. The Gallery app can also arrange your photos into personalized stories for you! When you have some free time, please review the article I have linked below titled, "The best camera features on your Galaxy S23." It contains some awesome information regarding how to get the most out of your awesome camera. Also, did you know that the Galaxy S23 is equipped with the World's fastest Snapdragon processor? This high-performance processor levels up your gaming with impressive battery life. Those are just a few stand out features of your Galaxy S23. Please feel free to reach out to Samsung Support if you would like further assistance. Thank you for being a devoted Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/smartphones/galaxy-s23/
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/support/answer/ANS00091862/
Written by a customer while visiting Samsung US