Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
5
Samsung Electronics
on February 17, 2024
Posted by: Addy
There shipping is fast and the phone is very good.
Written by a customer while visiting Samsung US
Customer Rating
5
Exelentes funciones muy completo
on February 17, 2024
Posted by: Jgilbertogl
from San Luis potosi
Expertise:Expert
Acabo de adquirir este dispositivo y asta aora estoy saddisfecho de aberlo echo
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: I Goldfy
Verified Purchase:Yes
The battery on this phone is horrible! I am so disappointed that I bought it. Part of the reason I got a new phone is that my battery was dying. Now it is even worse. 3 hours in and Im at 40% it is not sustainable
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, June 20, 2024
Thank you for contacting us today concerning your S23. We want to make sure that your devices are running properly and efficiently. We know how important it is to have a healthy battery life on your devices. There are several ways to increase the battery life of your Galaxy phone. One option would be to turn on power saving mode by going into settings>battery>power saving mode>then toggle the switches to select your power saving options. We also recommend monitoring how much battery different apps are using. You can do this by going into Settings>Battery. Below Power saving and Background usage limits, your battery usage will appear. Tap View details to review information on certain app usage, along with Screen on time and Screen off time. This lets you pinpoint what apps are draining your battery and close those apps when they are not in use. I will be attaching a link to our article on how to "Get the most out of your Galaxy phone or tablet battery" so that you can try the other options recommended. If your experience with your battery persists, we highly recommend that you reach out to us at Samsung support so that we can look into other options that may help to remedy this. -Kelvin
samsung.com/us/support/answer/ANS00078987/ (Get the most out of your battery)
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samsung.com/us/support/answer/ANS00078987/ (Get the most out of your battery)
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Written by a customer while visiting Samsung US
Posted by: Layla
from Birmingham
Expertise:Intermediate
Verified Purchase:Yes
I am so impressed with this phone! It's everything I need and more. The cream color is oddly satisfying, and the camera is so much better than my old phone's.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Some really good one very bad
on July 5, 2024
Posted by: Treatusfairly
from NC, NC
Expertise:Intermediate
Good phone, photo quality hasn't lived up to the hype, security is good, known defect of screen burn in is a huge issue. Warranty is 12 months. Burn in happened at 14 months. Repair is half the phone.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, July 7, 2024
Your feedback is greatly appreciated! We see that you are reaching out regarding your S23. Samsung provides a 12-month warranty on devices for manufacturer defects. We also offer Samsung Care+ for eligible devices that offers the ultimate protection for your galaxy life covering unlimited drops, spills, and mechanical breakdowns plus theft and loss coverage. Regarding the photo quality, we recommend checking out some features on the pro mode of your camera app. Your S23 series is capable of taking professional photos with the Expert RAW app, which can be downloaded from the Galaxy Store. If you have any further questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Happy with this purchase
on July 7, 2024
Posted by: HappySamsungUser
from Near Philly
Expertise:Intermediate
I bought this renewed, about a week ago. So far, I like it very much. It's a perfect size for me, but boy is it slippery. If you get this phone, be sure to buy a case that prevents slipping. Other than that, I have no complaints. The display is excellent, and the battery life is much much better than the Samsung I was replacing, a Galaxy S7 (from 2016). That one still works fine, but the power button is sort of half stuck in the case, and the battery life is dwindling. All in all, I've had very good luck with Samsung products over the years, and this phone seems like it will continue that record.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Marva Victor
from Montrose, CO
Verified Purchase:Yes
I really don’t like the lack of alphabet tabs on the contacts list, otherwise it’s going well.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Makes me uncertain if I want to stay with samsung
on July 26, 2024
Posted by: Anon
Verified Purchase:Yes
It keeps over heating. And when I swipe on apps like tik tok and Spotify the action glitches and doesn't do what i want it to do. Either than that it's decent.
Response from Samsung USBy R&R Team, September 7, 2024
Thanks for the outreach, Anon. We strive to provide the best products and services for our valued customers. We see that you reached out to share your thoughts on the Galaxy S23. With its high-performance processor, the S23 takes your gaming experience to the next level while also delivering remarkable battery life. Whether you're immersed in an intense gaming session or simply using your phone throughout the day, the Galaxy S23 is engineered to keep up with your demands. We see that you reached out to share your concerns about your device overheating and glitching while using apps. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some challenges. Use this guide provided in the link attached to help keep your devices at their normal operating temperature. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00076952/
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https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US