Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
5
Best Android on the Market
on December 21, 2023
Posted by: OzarkArtistAvyGrey
[This review was collected as part of a promotion.] I get very attached to my devices. They are the most important tool of today. I use my phone for business, personal and everything in between. It is the most reliable android on tge market, I made sure to have a protective case, and screen covers so I'm not replacing the device to soon, it's been 4 years and it still my pocket assistant.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and interface. Amazing battery life
on December 21, 2023
Posted by: DeeLynne
[This review was collected as part of a promotion.] I've only ever had Samsung phones. I keep coming back because I've never had a bad experience with them. Pairs well with my Samsung laptop. My coworkers with Macs get a kick out of the fact that my laptop is touchscreen. I have influenced a couple of them to switch 🤭
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The UI is very polished and use friendly
on December 21, 2023
Posted by: Arj567
[This review was collected as part of a promotion.] I use the phone for photography, watching videos and day to day activities like calling and messaging. It's been a present experience till now except for the bloateware applications that come installed with the phone I do not have any complaints
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on December 21, 2023
Posted by: Jaygmz
[This review was collected as part of a promotion.] I use it for streaming great device really good camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on December 21, 2023
Posted by: Nicky655
[This review was collected as part of a promotion.] The phone is very smooth and fast and hasn't lagged one bit since I got it. The camera is amazing and is able to capture the important moments with almost perfection. The battery life is also great in my opinion it lasts me a full day and doesn't take long to charge back up. With alot of storage and many more updates to come this phone is definitely worth it's money.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is not what I expected
on December 22, 2023
Posted by: Nonickname
[This review was collected as part of a promotion.] I use my phone for watching videos and playing games mostly. The screen lags, it's way too small, the reaction of when you touch it, to when it does the action is slow. Overall, I miss my NOTE
Value
3
Response from Samsung USBy Social Commerce, December 27, 2023
Salutations Nonickname,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that you can get smoother scrolling and more realistic animations by increasing your screen’s refresh rate? Here's how: 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. To increase the touch sensitivity of the screen: From Settings, tap Display > Touch sensitivity to enable. Now, if you're in the market to upgrade your Galaxy S23 to a larger display, I recommend taking a look at the Galaxy S23 Ultra. It offers you a 6.8" Dynamic AMOLED 2X Infinity-O QHD+ Edge Screen Display compared to your 6.1" Dynamic AMOLED 2X Infinity-O FHD+ Flat Screen Display. Let us know if you have any questions for us or if you would like any further assistance by contacting Samsung Support at your leisure. Otherwise, have a Happy New Year! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/compare/?device-1=samsung-galaxy-s23-ultra&device-2=samsung-galaxy-s23%2B&device-3=samsung-galaxy-s23
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that you can get smoother scrolling and more realistic animations by increasing your screen’s refresh rate? Here's how: 1. From Settings, tap Display > Motion smoothness. 2. Tap an option, and then tap Apply. To increase the touch sensitivity of the screen: From Settings, tap Display > Touch sensitivity to enable. Now, if you're in the market to upgrade your Galaxy S23 to a larger display, I recommend taking a look at the Galaxy S23 Ultra. It offers you a 6.8" Dynamic AMOLED 2X Infinity-O QHD+ Edge Screen Display compared to your 6.1" Dynamic AMOLED 2X Infinity-O FHD+ Flat Screen Display. Let us know if you have any questions for us or if you would like any further assistance by contacting Samsung Support at your leisure. Otherwise, have a Happy New Year! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/compare/?device-1=samsung-galaxy-s23-ultra&device-2=samsung-galaxy-s23%2B&device-3=samsung-galaxy-s23
Written by a customer while visiting Samsung US
Customer Rating
2
Upgraded? Doesn't seem like it
on December 22, 2023
Posted by: Tracye
[This review was collected as part of a promotion.] I was excited to get an upgraded phone, so I thought. With this galaxy s23, there have been frozen screen issues more than I can count. I have to keep tapping the screen and then try to go back and then I have to keep pushing the back button and just having to exit the screen. When I am talking on the phone, the speaker comes on by itself . One day last week, my daughter and I were in the kitchen and heard some sounds(music) we looked at each other like where is that coming from? We go upstairs and it was my phone! It started up by itself! I haven't had time until today to write this review. I need to take it back to the store. I sooo miss my galaxy note 9.
Value
2
Response from Samsung USBy Social Commerce, December 27, 2023
Greetings Tracye,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your Galaxy S23 in the future. Take a look at, "Samsung phone or tablet freezes and crashes" when you have an available moment to conduct a few simple troubleshooting steps that may help you resolve what you have described to be experiencing with your device. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations that we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries from inside the car into our homes, to accidentally losing our phone during one of the many stops of running our errands, to even when someone decides that our Galaxy S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Please do not hesitate to reach out to Samsung Support if you would like any additional assistance after reviewing the provided resource or if you have any questions for us. Otherwise, have a wonderful new year and thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes on your Galaxy S23 in the future. Take a look at, "Samsung phone or tablet freezes and crashes" when you have an available moment to conduct a few simple troubleshooting steps that may help you resolve what you have described to be experiencing with your device. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations that we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries from inside the car into our homes, to accidentally losing our phone during one of the many stops of running our errands, to even when someone decides that our Galaxy S23 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Please do not hesitate to reach out to Samsung Support if you would like any additional assistance after reviewing the provided resource or if you have any questions for us. Otherwise, have a wonderful new year and thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on December 22, 2023
Posted by: Wonderful
[This review was collected as part of a promotion.] It is the best phone i have ever had and the great upgrades make it even better.
Value
5
Written by a customer while visiting Samsung US