Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
5
Best Phone
on December 12, 2023
Posted by: Tiff82
[This review was collected as part of a promotion.] Samsung phones are the best to me. They are more business user friendly than IPHONE. I love the pictures and video quality. It's an all around great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on December 12, 2023
Posted by: Nyakwaaa
[This review was collected as part of a promotion.] I use my phone daily to listen music, stream movies & TV shows, maps, alarms & timers, etc. This phone has made my life much smoother and easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the best, all my life I stay with Sams
on December 12, 2023
Posted by: Merdan76
[This review was collected as part of a promotion.] All my devices are Samsung, all my life I am using only Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone awesome features
on December 12, 2023
Posted by: Crissy
[This review was collected as part of a promotion.] This phone is quick, has a high definition camera that allows user to make quality videos and great portrait photos. Prefect for bloggers and outdoor enthusiasts who want to capture their life journey. It's lightweight and fits easily into most pockets. Bout this phone for my elderly mother who is not tech savy. She has easily been able navigate and went from no modern technology to playing games and streaming. Only wish the screen was a little bigger but that's pretty much the benefit of the S23 Ultra
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone! The camera is Amazing!
on December 12, 2023
Posted by: Halfpint64
[This review was collected as part of a promotion.] Has a lot of memory for photos, games, documents, etc. I love the camera!! Great crisp photos! Easy to use and set up. I use it for both work and leisure. The new features are so user friendly! I couldn't live without it!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not my favorite
on December 12, 2023
Posted by: COgirl23
[This review was collected as part of a promotion.] Before this, I had the Galaxy S9 and I absolutely loved it. But I have disliked this phone since I got it. The notifications pop up where you need to click a lot of the time (near the top of the screen) to type, so you accidentally open the notification instead of typing. It autocorrects correct words, like "was" to "wad", but not all the time, just sometimes. It's also slow and overheats after less than 2 years owning it.
Value
3
Response from Samsung USBy Social Commerce, December 18, 2023
Howdy COgirl23,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty. Did you know that you can use an editing panel on your Galaxy S23 to help pinpoint text that you want to cut, copy, and paste? For your convenience, I have included a link that contains your device manual below just in you'd like to learn more about customizing your features or settings of your device. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If you have not updated the software on your device yet, please do so as soon as you can, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the free time in your day, please review the article that I have linked below titled, "Keep your Galaxy device at its normal operating temperature" that addresses your concern. Let us know if you have any questions for us by contacting Samsung Support at your leisure. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Warranty-Info
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00076952/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty. Did you know that you can use an editing panel on your Galaxy S23 to help pinpoint text that you want to cut, copy, and paste? For your convenience, I have included a link that contains your device manual below just in you'd like to learn more about customizing your features or settings of your device. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If you have not updated the software on your device yet, please do so as soon as you can, linked below. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the free time in your day, please review the article that I have linked below titled, "Keep your Galaxy device at its normal operating temperature" that addresses your concern. Let us know if you have any questions for us by contacting Samsung Support at your leisure. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Warranty-Info
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
4
Runs smooth, updates have been prompt
on December 12, 2023
Posted by: Techrage
[This review was collected as part of a promotion.] I have owned this phone since launch and used heavily. Phone has been durable and has solid performance. Updates this generation have been speedy, and the phone has shown no signs of performance degradation.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Don't go Apple!
on December 12, 2023
Posted by: KatHanisch
[This review was collected as part of a promotion.] I have always had Android phones, and I love them. I use it to call, text, email, run social media, take photos and videos, play games, you name it.
Value
5
Written by a customer while visiting Samsung US