Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
5
This product is top notch
on December 12, 2023
Posted by: Moe1shere
[This review was collected as part of a promotion.] It works fast and can hold a lot of storage. Photo and phone quality is perfect as well as the system running smooth
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great phone. Mid load time.
on December 12, 2023
Posted by: SemiSystematic
[This review was collected as part of a promotion.] While the phone overall is great, I have definitely run into trouble with load times and even signal at certain points. When I have a good signal in one area one day, it'll be terrible the next and so is very inconsistent.
Value
2
Response from Samsung USBy Social Commerce, December 15, 2023
Howdy SemiSystematic,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have some available time out of your busy day, please feel free to take a look at the article titled, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your mobile connectivity. Please do not hesitate to contact Samsung Support if you have any questions for us or if you would like any further assistance after reviewing the article. Have a fabulous holiday season and thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have some available time out of your busy day, please feel free to take a look at the article titled, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your mobile connectivity. Please do not hesitate to contact Samsung Support if you have any questions for us or if you would like any further assistance after reviewing the article. Have a fabulous holiday season and thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on December 12, 2023
Posted by: Monbon1702
[This review was collected as part of a promotion.] Samsung never lets me down. This phone is no exception. I wanted a smaller, handheld phone, but with all the goodies I had with my previous Samsung phones. This phone does not disappoint. The camera quality is on point. The phone runs like a dream! You will love this phone from day one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone by Samsung
on December 12, 2023
Posted by: Mandy9779
[This review was collected as part of a promotion.] I love the camera quality and screen resolution. Nice upgrade from my S21.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy choice
on December 12, 2023
Posted by: Lottielovesamsungs
[This review was collected as part of a promotion.] It's a classic phone with all the features you need and want. It's an easy choice. Want to customize your phone? Themes are amazing, thousands of free and paid options. It's a sturdy phone that deals with the clumsy human that I am. So yeah, easy choice..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on December 12, 2023
Posted by: Chadbungus
[This review was collected as part of a promotion.] This phone is great. The screen did have a tendency to just randomly turn off by itself, but it was infrequent, and didn't affect the overall performance.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Dependable Phone
on December 12, 2023
Posted by: Wendlandmom
[This review was collected as part of a promotion.] I use my phone for personal and work. The longevity of the battery and the internal storage of the phone is awesome. The camera features are great. Clear, realistic pics. Screen colors are vibrant. So many features. Best phone in my opinion!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Mustangmommyx4
on December 12, 2023
Posted by: Mustang1495
[This review was collected as part of a promotion.] Streaming school documents viewer gps communications texting phone calls emails
Corresponding with my school and my children's schools
Corresponding with my school and my children's schools
Value
3
Response from Samsung USBy Social Commerce, December 15, 2023
Hey Mustang1495,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We love to hear how your Galaxy S23 is helping you stay connected to everything that matters most to you in your life! Please feel free to reach out to Samsung Support if you would like to share any other feedback with us regarding your purchase or if you would like any further assistance. We are here to help you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We love to hear how your Galaxy S23 is helping you stay connected to everything that matters most to you in your life! Please feel free to reach out to Samsung Support if you would like to share any other feedback with us regarding your purchase or if you would like any further assistance. We are here to help you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US