Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
3
Cute and overpriced
on November 14, 2023
Posted by: LadyJ1016
[This review was collected as part of a promotion.] My phone is used for personal reasons. I use it mostly for pictures, texting, email, Social media , and phone calls. I like option to have a protected album for photos. The picture quality is alright. My photos are often grainy or blurry. The phone has great storage, but it gets hot too often. I like the search option for texts and the ability to mark them as unread if needed. I love Samsung products so the brand is my go to.
Value
3
Response from Samsung USBy Social Commerce, November 22, 2023
Howdy LadyJ1016,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices to protect your investment? Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device phone on a plane, having it stolen from your car, taking an unscripted dip in your pool with your phone in your pocket, to dropping it and shattering the screen. We have over 700 authorized repair locations available nationwide to take your device to be repaired so this protection helps you get back to what you enjoy doing most in life. If your photos and/or videos are blurry or poorly exposed, check out the article titled, "Galaxy phone or tablet photos and videos are blurry or dark" to conduct some simple troubleshooting steps to help you resolve any blurry videos or photos that your camera may be taking, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. "Keep your Galaxy devices at its normal operating temperature" is another great article to take a look at when you have the time, also linked below. Please do not hesitate to reach out to Samsung Support if you would like any further assistance after reviewing the provided resources. We're always here to help you in any way that we can! Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices to protect your investment? Samsung Care+ comes in handy for those unanticipated situations in life like leaving your device phone on a plane, having it stolen from your car, taking an unscripted dip in your pool with your phone in your pocket, to dropping it and shattering the screen. We have over 700 authorized repair locations available nationwide to take your device to be repaired so this protection helps you get back to what you enjoy doing most in life. If your photos and/or videos are blurry or poorly exposed, check out the article titled, "Galaxy phone or tablet photos and videos are blurry or dark" to conduct some simple troubleshooting steps to help you resolve any blurry videos or photos that your camera may be taking, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. "Keep your Galaxy devices at its normal operating temperature" is another great article to take a look at when you have the time, also linked below. Please do not hesitate to reach out to Samsung Support if you would like any further assistance after reviewing the provided resources. We're always here to help you in any way that we can! Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on November 14, 2023
Posted by: Samsunguy
[This review was collected as part of a promotion.] I would have never thought of attempting to take a photo of the moon with my cell phone until now! The camera is exceptionally clear and stays clear at full zoom!! The options and available features that come along with the camera make this phone one of a kind!! Truly great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy knocked it into outer space
on November 14, 2023
Posted by: Oking421
[This review was collected as part of a promotion.] Love the S23. Great response speeds with same great use we are accustomed to with Samsung. Always easy switch & transition from previous models. Still learning new things but love it. The size is great. Only thing I miss is the SD card option. I like knowing my photos are safe on a disc that I can move to other devices. But I am a Samsung & Galaxy fan.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!
on November 14, 2023
Posted by: StrawMan
[This review was collected as part of a promotion.] I swear I'd never owned another samsung phone after the galaxy 4. Ten I saw the S23 series, Tried it out, And fell in love with their new mobile devices. Now I am a proud and loyal Samsung customer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great durability.
on November 14, 2023
Posted by: Pippylongs17
[This review was collected as part of a promotion.] I love my Galaxy 23 durability. I am always on the go. Or relaxing on my phone playing games or listing to music. The galaxy 23 has lasted longer then any other I have owned. My favorite feature is the galaxy is water resistant I was told not to try this feature out. But I couldn't help acadently on purpose trying this feture out. On more then a few occasions. Just as shocked as I was excited. My phone still works. The cord however not so much. The phone will beep to warn you the port is wet. Not to plug in I just aloud enuff time for the port to try out. And wallah good as new. Although I emagine my repete attempts completely accidentally on purpose. Can't be that good one the phone. I'm sure one time it's going to have enough with me attending to drown it. But I love that it's hanging in there.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S23 is the best one I have had
on November 14, 2023
Posted by: Lovebug42
[This review was collected as part of a promotion.] The S23 Ultra offers a better
advanced camera system that can be used with any lighting conditions, and snaps pictures that show incredible details.
advanced camera system that can be used with any lighting conditions, and snaps pictures that show incredible details.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Light and dependable. Resolution is good.
on November 14, 2023
Posted by: Ramboguy
[This review was collected as part of a promotion.] I use the phone for streaming, games videos and other phone uses.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing for streaming
on November 14, 2023
Posted by: Lightgod1
[This review was collected as part of a promotion.] I mainly use my device for streaming/ gaming.
For the streaming part it works amazing.
For the streaming part it works amazing.
Value
4
Written by a customer while visiting Samsung US