Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
5
I love the samsung eco system and all that it has
on November 13, 2023
Posted by: Virgilio
[This review was collected as part of a promotion.] I use it for gaming, studing, reading Books and from all the time i have had it, there is not one single time the battery has failed neither the cell phone have froze, i conect the phone with my PC where I can share files and all kind of data, that's what I love from all the time I have use this piece of art, I would like That the team that make this phone know there is one person that is very happy using the great solution that they made
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Much better than I expected
on November 13, 2023
Posted by: Crisby
[This review was collected as part of a promotion.] The phone is great its fast and smooth handles everything from gaming to videos with ease. Texting is is simple and the smart predictions are actually what I want to say. The camera is crystal clear and has a great zoom its also so durable the only draw back is I've found it tends to heat up with heavy use
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is Android done right
on November 13, 2023
Posted by: Samtheman
[This review was collected as part of a promotion.] I've used Sony, Asus, iphone, Motorola and the pixel. All of them were phones that I had to compromise on. With Sony the compromise is the front camera, with Asus its the updates, with iPhone its being able to customize the phone, and with pixel its the hardware. I haven't had a Samsung since the Note 10 plus, but the new S23 has worked great for me. Battery life, cameras and the updates are all the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has always been perfect and easy to u
on November 13, 2023
Posted by: Platinum01
[This review was collected as part of a promotion.] I use my Galaxy for online shopping and banking and to listen to my music 🎶
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Mobile Device Period!!!
on November 13, 2023
Posted by: Savage1
[This review was collected as part of a promotion.] Ive been a Galaxy user for many years, and no other phone compares. I have an Iphone as well to keep in contact with my kids. Galaxy out does it by far. I use my phone for everything. From graphic design, to video productions for commercials. Everytiing i need is in this phone!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty solid phone
on November 13, 2023
Posted by: Zkiller195
[This review was collected as part of a promotion.] Always liked the Galaxy S series. I still wish they made a modern version of the more rugged Active line (more durable screen and frame with built in protection, bigger battery). The phone does have a few more deficiencies in my eyes. It's a bit too large (~5.5 inch screen is perfect for me), and I would love to have an SD card slot again, as well as a headphone jack and removable battery). So basically a modernized S5 Active would be better, but I suppose that's a pipe dream.
That said, I don't think anyone else makes a better flagship phone today.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Loading and.call
on November 13, 2023
Posted by: TH2300
[This review was collected as part of a promotion.] We just had it worked on and it's starting to do same thing . Again. Just bought February 23
It will say not in network you can only make emergency call. Open app and they won't load
It will say not in network you can only make emergency call. Open app and they won't load
Value
2
Response from Samsung USBy Social Commerce, November 17, 2023
Aloha Th2300,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have a free moment available, take a look at the article that I have linked below for you titled, "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps that may help resolve what you have been experiencing with your device. Feel free to contact Samsung Support if you would like further assistance and/or help with troubleshooting your device. We are always here to assist you! Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have a free moment available, take a look at the article that I have linked below for you titled, "Issues with mobile network connection on Samsung phone or tablet" to conduct a few troubleshooting steps that may help resolve what you have been experiencing with your device. Feel free to contact Samsung Support if you would like further assistance and/or help with troubleshooting your device. We are always here to assist you! Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
4
Battery life Is fantastic
on November 13, 2023
Posted by: Nelly22
[This review was collected as part of a promotion.] I use it for personal and work all the time. The phone preforms very well multitasking downloading and uploading files.
Value
4
Written by a customer while visiting Samsung US