Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
5
This product has great battery life.
on November 13, 2023
Posted by: Jetsam2023
[This review was collected as part of a promotion.] I enjoy using streaming to watch documentaries and videos. The audio and picture quality are great. I also live streaming music. Never any hiccups!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pretty good phone
on November 13, 2023
Posted by: SheDevylle
[This review was collected as part of a promotion.] I use my phone for everything. I stream, text, calls, banking, budgeting, pay bills.
It works fine most of the time but sometimes it will disconnect in the middle of a call or shut down with no warning. I live in a well populated area with good service.
It works fine most of the time but sometimes it will disconnect in the middle of a call or shut down with no warning. I live in a well populated area with good service.
Value
3
Response from Samsung USBy Social Commerce, November 16, 2023
Greetings,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Take a look at the article that I have linked below for you titled, "Samsung phone or tablet freezes and crashes" for some simple troubleshooting steps that you can take to help you resolve what you may be experiencing with your Galaxy S23. For your convenience, I have also included a link that contains your software update. Please feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resources. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Take a look at the article that I have linked below for you titled, "Samsung phone or tablet freezes and crashes" for some simple troubleshooting steps that you can take to help you resolve what you may be experiencing with your Galaxy S23. For your convenience, I have also included a link that contains your software update. Please feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resources. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
It's awesome great features
on November 13, 2023
Posted by: Zbaby09
[This review was collected as part of a promotion.] I use my device for everything social media calls to take pictures. To watch shows and it is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung S23
on November 13, 2023
Posted by: Rose2023
[This review was collected as part of a promotion.] I do like any products that related to Samsung. Right now I have Samsung S23.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best features
on November 13, 2023
Posted by: 785dom
[This review was collected as part of a promotion.] I love my s23 from the size to the speed at which it runs. also the freedom to customize my device is great wouldn't change it for anything!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Though it bosted a lager saturation it still does
on November 13, 2023
Posted by: Dude12many
[This review was collected as part of a promotion.] Game play both using the excelerometor and tap to play games was very good. The in game graphics and speed in which they were delivered and interacted with was as ai expected, but fell short of hopes of faster play. Latency wasn't an issue unless I used a controller and headphones simultaneously while streaming music otherwise, this was a good phone.
Value
3
Response from Samsung USBy Social Commerce, November 16, 2023
Hey there Dude12many,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sound lag is when the sound output does not match what’s happening on the connected device's screen. There are several reasons why you may experience sound lag on your Samsung earbuds when playing videos or games. However, there is usually an easy fix, such as strengthening the Bluetooth connection. Check out the article titled, "Sound lags from Samsung earbuds when videos or games are played" for some great troubleshooting steps that you can take that may help you resolve what you have been experiencing with your device, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you have not done so already, please make sure that the software on your device has been updated to the most current version available, also linked below. Please feel free to contact Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200670/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sound lag is when the sound output does not match what’s happening on the connected device's screen. There are several reasons why you may experience sound lag on your Samsung earbuds when playing videos or games. However, there is usually an easy fix, such as strengthening the Bluetooth connection. Check out the article titled, "Sound lags from Samsung earbuds when videos or games are played" for some great troubleshooting steps that you can take that may help you resolve what you have been experiencing with your device, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you have not done so already, please make sure that the software on your device has been updated to the most current version available, also linked below. Please feel free to contact Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200670/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
Good like
on November 13, 2023
Posted by: Ghoulkan28
[This review was collected as part of a promotion.] Good like a very good not imagine how good it is excelente
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome 👌 phone
on November 13, 2023
Posted by: Ladybug
[This review was collected as part of a promotion.] I'm a long time Samsung phone user.. ever year they out do themselves.. I love the photo quality, video quality, speed is very reliable for uploading.. features any keyboard option best out there...
Value
5
Written by a customer while visiting Samsung US