Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
5
Phone Review
on November 13, 2023
Posted by: Sinned
[This review was collected as part of a promotion.] The Phone is great. I love it. I hate iphones, had iPhone once, but since I switched to galaxy, it's much better, I will never go back.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The phone is to small, but good otherwise
on November 13, 2023
Posted by: Senpatrick8566
[This review was collected as part of a promotion.] It works great and is easy to navigate. I like it automatically link to my Google account and just the overall performance.
Value
3
Response from Samsung USBy Social Commerce, November 16, 2023
Hey Senpatrick8566,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the Galaxy S23 is too small for your liking, we do offer the Galaxy S23+ and the Galaxy S23 Ultra available. The S23+ offers a slightly larger display from what you currently have with your Galaxy S23, the S23 has a 6.6" main display while the S23 Ultra offers a 6.8" main display, linked below. Please do not hesitate to contact Samsung Support is you would like any further assistance or if you have any questions for us. We're always here to assist you! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/compare/#category/N0002101/products/SM-S918UZGAXAA,SM-S916UZKAXAU
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the Galaxy S23 is too small for your liking, we do offer the Galaxy S23+ and the Galaxy S23 Ultra available. The S23+ offers a slightly larger display from what you currently have with your Galaxy S23, the S23 has a 6.6" main display while the S23 Ultra offers a 6.8" main display, linked below. Please do not hesitate to contact Samsung Support is you would like any further assistance or if you have any questions for us. We're always here to assist you! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/compare/#category/N0002101/products/SM-S918UZGAXAA,SM-S916UZKAXAU
Written by a customer while visiting Samsung US
Customer Rating
5
It's faster, avail to manipulate easily.
on November 13, 2023
Posted by: Larai2
[This review was collected as part of a promotion.] Just to send and receive text, send emails, calls and write notes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera, challenging texting
on November 13, 2023
Posted by: Kate1986
[This review was collected as part of a promotion.] This phone is great, but doesn't like to send texts all the time...often have to change from mms to sms. The camera is amazing though
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Upgrade from my s20 fe
on November 13, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] Honestly the phone is great, moving from an S20 FE I can say there have been some major upgrades. From the camera to the display of the phone. Doesn't get as hot while playing pokemon go or call of duty mobile and handles the 2-3 hours of gaming like a champ with great battery life. I will say one of the down sides is not having the extendable sd card slot which does make you more picky on what you do keep and don't, in my person opinion that's really the only downside I should've gone ahead and got the ultra might be my biggest regret.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Runs slow and freezes a lot
on November 13, 2023
Posted by: Stef0701
[This review was collected as part of a promotion.] I use my phone for everyday use and work. If it didn't mess up so much i would like it
Value
2
Response from Samsung USBy Social Commerce, November 16, 2023
Hello Stef0701,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some simple troubleshooting steps that you can take to help resolve what you may be experiencing with your device, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you have not done so already, please make sure that the software on your Galaxy S23 has been updated with the most current version of software, linked below. Please feel free to contact Samsung Support after reviewing the provided resources if you would like any additional assistance or if you have any questions for us. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some simple troubleshooting steps that you can take to help resolve what you may be experiencing with your device, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. If you have not done so already, please make sure that the software on your Galaxy S23 has been updated with the most current version of software, linked below. Please feel free to contact Samsung Support after reviewing the provided resources if you would like any additional assistance or if you have any questions for us. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great features
on November 13, 2023
Posted by: Yisroel
[This review was collected as part of a promotion.] Great phone for streaming gaming.
Great price strong.
Great price strong.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This is a great device.
on November 13, 2023
Posted by: Mekap23
[This review was collected as part of a promotion.] I use this device to take amazing pictures, play casino games, talk on video to friends and family.
The device is a great communication tool too. Shows great movies Bluetooth to television is great too
The device is a great communication tool too. Shows great movies Bluetooth to television is great too
Value
3
Response from Samsung USBy Social Commerce, November 16, 2023
Hi there Mekap23,
Thanks for taking the opportunity to review your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are so pleased to hear that you have been enjoying the full functionality of your Galaxy S23 and all of the features that it has to offer to you. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the opportunity to review your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are so pleased to hear that you have been enjoying the full functionality of your Galaxy S23 and all of the features that it has to offer to you. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US