Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
5
Great and reliable
on November 13, 2023
Posted by: Sacredcantaloupe
[This review was collected as part of a promotion.] Samsung continues to strive and be a reliable and progressive company, and I'll continue to use them for years to come!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on November 13, 2023
Posted by: StrictlyBusiness101
[This review was collected as part of a promotion.] Great Phone, Great features, decent battery life. This phone definitely competes well against Apple iPhone 14.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sturdy, reliable, and fast
on November 13, 2023
Posted by: Dipnba
[This review was collected as part of a promotion.] My S23 is fast, reliable, and sturdy. I am on the phone a lot and the battery life is great. Never feels slow or unresponsive. I play a lot of games on it also as I am on the phone all day. Keyboard is great and easy to use. Camera is also perfect for me, but I am not a professional photographer or anything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is great for work
on November 13, 2023
Posted by: Tc1529
[This review was collected as part of a promotion.] I use my device for work, streaming videos and zoom calls.
Value
3
Response from Samsung USBy Social Commerce, November 14, 2023
Good day Tc1529,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are jumping over the moon to hear that you have been enjoying the full functionality of your Galaxy S23 so far. It is our hope that all of the features of your device have been living up to all of the hype thus far! Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We're always here for you! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We are jumping over the moon to hear that you have been enjoying the full functionality of your Galaxy S23 so far. It is our hope that all of the features of your device have been living up to all of the hype thus far! Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We're always here for you! Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Long lasting battery
on November 13, 2023
Posted by: JHalford
[This review was collected as part of a promotion.] At work daily for 14 hours plus and never charge it once
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Runs well but hemorrhages charge
on November 13, 2023
Posted by: CaptainJester
[This review was collected as part of a promotion.] I use this phone for various app based games, social media apps, and checking my email. It works just fine except the phone gets hit and it loses charge so quickly I have had to take to plugging it in whenever I get in my car. Walking around for an hour playing Pokemon GO will take me from 98% to 40% some days even in screen lock mode. Reading books on Libby without a charge leaves me with a dead battery in 2 or 3 hours.
Value
3
Response from Samsung USBy Social Commerce, November 14, 2023
Hello CaptainJester,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy S23 has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps that you use regularly to stay in memory after you exit them. Also, the apps that you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty cool, right? It's constantly learning from how you use your device and adapting your battery usage! For your convenience, I have included a few links below with articles for your review that address how to get the most out of your Galaxy battery. The titles of the articles I have linked below are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a wealth of information that you may find beneficial to optimizing your battery life. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy S23 has an adaptive battery? Adaptive batteries work by learning your usage patterns for various apps and allows the apps that you use regularly to stay in memory after you exit them. Also, the apps that you use rarely are killed as soon as you exit them so that they don’t run in the background and waste battery life or use Wi-Fi or mobile data. Pretty cool, right? It's constantly learning from how you use your device and adapting your battery usage! For your convenience, I have included a few links below with articles for your review that address how to get the most out of your Galaxy battery. The titles of the articles I have linked below are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a wealth of information that you may find beneficial to optimizing your battery life. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Great durability, features and battery
on November 13, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I use it mainly for education, work and homework, sometimes I dropped it and still as new, the battery allow me to use it all the day without being worried of charging it every time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone EVER!
on November 13, 2023
Posted by: INITTOWINIT
[This review was collected as part of a promotion.] Fastest phone switches from app to app with a hesitation.Great for streaming and playing games.Great phone out there by far!!
Value
5
Written by a customer while visiting Samsung US