Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
3
Good phone, but not as good as the S22 was.
on August 21, 2023
Posted by: Piercebuddy
[This review was collected as part of a promotion.] The battery was smaller than my S22 and also began to degrade significantly faster. I have to use Power Saving to get through an average day. Otherwise, its a incredibly middle line edition to the Galaxy series.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Hello there Piercebuddy,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your hectic day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23's battery life. Please feel free to reach out Samsung Support if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your hectic day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23's battery life. Please feel free to reach out Samsung Support if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung review
on August 26, 2023
Posted by: Reba1554
[This review was collected as part of a promotion.] I use my Samsung daily for business calls and photos to submit to my customers. The pictures are pretty clear, just need to know the right settings to use in different situations or they just blur. Make sure you get plenty of storage because the phone will get overwhelmed and freeze up and shut down apps you have open.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 29, 2023
Howdy Reba1554,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23, S23+, and S23 Ultra offer incredible camera functions so taking portraits, selfies, and videos are a breeze. You can zoom in or out with a tap, improve the resolution on your photos with the AI Image Enhancer, and even take photos and videos in total darkness using the S23 series’ Nightography mode. The Gallery app can also arrange your photos into personalized stories for you! You can take advantage of your phone's large storage capacity by transferring photos, videos, and other personal files from your previous phone. If you aren’t sure where to begin, you can review our guide for some handy options, such as Samsung Cloud and Smart Switch. Link to Windows is also helpful if you’d like to view your information on a PC, and the My Files app will let you move, copy, or delete data if needed. For your convenience, I have linked a couple of articles titled, "The best camera features on your Galaxy S23" and "Manage storage on your Galaxy S23 series phone" to provide you with a bit more information of these topics that you may find helpful. Check them out when you have the time and then let us know if we can assist you any further. Feel free to reach out to Samsung Support if you have any questions or if you would like to share any additional feedback with us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/support/answer/ANS00091942/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23, S23+, and S23 Ultra offer incredible camera functions so taking portraits, selfies, and videos are a breeze. You can zoom in or out with a tap, improve the resolution on your photos with the AI Image Enhancer, and even take photos and videos in total darkness using the S23 series’ Nightography mode. The Gallery app can also arrange your photos into personalized stories for you! You can take advantage of your phone's large storage capacity by transferring photos, videos, and other personal files from your previous phone. If you aren’t sure where to begin, you can review our guide for some handy options, such as Samsung Cloud and Smart Switch. Link to Windows is also helpful if you’d like to view your information on a PC, and the My Files app will let you move, copy, or delete data if needed. For your convenience, I have linked a couple of articles titled, "The best camera features on your Galaxy S23" and "Manage storage on your Galaxy S23 series phone" to provide you with a bit more information of these topics that you may find helpful. Check them out when you have the time and then let us know if we can assist you any further. Feel free to reach out to Samsung Support if you have any questions or if you would like to share any additional feedback with us. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
3
Could work better
on August 27, 2023
Posted by: MistysA23sam
[This review was collected as part of a promotion.] It lags a little. Talk to text isn't doing so well
Value
3
Response from Samsung USBy Debra, Social Commerce, August 30, 2023
Aloha MistysA23sam,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you updated the software on your Galaxy S23 recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that has your device's software update. Please make sure that your device has been updated with the most current version of software. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Check out the article titled, "Reset Bixby on your Samsung phone or tablet" to help resolve your talk to text experience. I have also linked the article below for your easy access. Let us know if you would like any additional assistance by contacting Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have you updated the software on your Galaxy S23 recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that has your device's software update. Please make sure that your device has been updated with the most current version of software. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Check out the article titled, "Reset Bixby on your Samsung phone or tablet" to help resolve your talk to text experience. I have also linked the article below for your easy access. Let us know if you would like any additional assistance by contacting Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone
on September 11, 2023
Posted by: Gamer06
[This review was collected as part of a promotion.] I use my device for talking texting gaming emails everything. My reason for the 3 stars is sometimes when I am talking to someone it sounds as if they are under water and a lot of echoes which is very annoying and makes me end my calls earlier than I would like.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 15, 2023
Greetings Gamer06,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be currently experiencing with the audio on your Galaxy S23 and without being able to ask you any follow up questions in response to what you have already shared with us, I recommend reaching out to Samsung Support for further assistance when you have the available time out of your busy day. Samsung Support is available to answer your questions, take any additional feedback that you would like to share with us, and assist your with troubleshooting your Galaxy devices. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be currently experiencing with the audio on your Galaxy S23 and without being able to ask you any follow up questions in response to what you have already shared with us, I recommend reaching out to Samsung Support for further assistance when you have the available time out of your busy day. Samsung Support is available to answer your questions, take any additional feedback that you would like to share with us, and assist your with troubleshooting your Galaxy devices. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
I love my S23
on December 12, 2023
Posted by: Lovemy23
[This review was collected as part of a promotion.] I love my camera and I love that it stays charged the entire day into the next day. It's a very comfortable phone to hold in the speed is really fast.
It's the best Samsung Ive ever had.
It's the best Samsung Ive ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on February 17, 2023
Posted by: Shah91
[This review was collected as part of a promotion.] So far this phone is amazing!
So much faster than the s22 and the camera is so much better. The battery life also seems to be better.
So much faster than the s22 and the camera is so much better. The battery life also seems to be better.
Written by a customer while visiting Samsung US
Customer Rating
5
It's awesome
on February 17, 2023
Posted by: Awesome
[This review was collected as part of a promotion.] This device is great all the way around. It's has many features.
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and smooth rides
on February 18, 2023
Posted by: Wonsoccer
[This review was collected as part of a promotion.] Listening to Music
Watching sports
Military stuff
Watching sports
Military stuff
Written by a customer while visiting Samsung US