Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
5
New Samsung s23
on August 21, 2023
Posted by: Leshaaa
[This review was collected as part of a promotion.] I love my new Samsung galaxy s23 it's my very first Samsung phone and I'm actually enjoying it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great camera compared to the S2
on August 21, 2023
Posted by: MamaSammieS
[This review was collected as part of a promotion.] The features are about the same as the S22 it's a little bit fast and better camera than the previous phones. Can't wait for the S24
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S23 is fire
on August 21, 2023
Posted by: acalv9
[This review was collected as part of a promotion.] Is way better than my A53 and is overall a great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera
on August 21, 2023
Posted by: Josh3884
[This review was collected as part of a promotion.] It is a very good phone too watch movies and great for gaming streaming games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has been awesome!
on August 21, 2023
Posted by: TroyRob150
[This review was collected as part of a promotion.] I will only stay with Samsung. Not an apple guy. Samsung have been by far easiest to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of my best phones yet.
on August 21, 2023
Posted by: Zipherion
[This review was collected as part of a promotion.] Samsung has always been a pro choice for me and when buying the Samsung Galaxy S23 I was shocked at how amazing it was. The Camera quality is astronomical as is most Samsung cameras. The sound quality really stood out to me, I noticed it when I started playing Call of Duty, at first I was excited about the quality of the picture and clarity of the game play emitting from the device until... I turned up the volume, the speakers make it sound like I have surround sound with 10/10 quality coming from both speakers at once using the top speaker as a typical Left Ear and bottom as the Right Ear and Samsung is so smart it realized when I switched my phone the other way and adjusted the sound quality. Calling is fantastic and so are the customizable options on this device. I am so excited to see what the Samsung Galaxy S70 is like seeing as how that may he my next phone since this phone is in such great quality it may never break down on me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bad battery and phone is frozen sometime
on August 21, 2023
Posted by: Dotarean88
[This review was collected as part of a promotion.] Mainly for daily usage and listening music. What I like about this phone is its awesome camera. However I have been experiencing some problem with camera and random freezing issues from using the phone after several updates from samsung.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Aloha Dotarean88,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your busy day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23' s battery life. Without being able to ask you any follow up questions about your camera concerns, I suggest reaching out to Samsung Support when you have the available time to conduct some troubleshooting on your device. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your busy day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23' s battery life. Without being able to ask you any follow up questions about your camera concerns, I suggest reaching out to Samsung Support when you have the available time to conduct some troubleshooting on your device. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on August 21, 2023
Posted by: AntiiPhone
[This review was collected as part of a promotion.] I've loved Samsung for the past 15+ years. So much accountability and ease to using. I don't see myself ever switching away from Samsung.
Value
5
Written by a customer while visiting Samsung US