Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
2
sent back
on March 27, 2023
Posted by: nophoneforme
from kansas
Expertise:Expert
the s23 was going to replace my current s10+,but the signal was terrible. using the 23 in the exact location as the 10 +, it wouldn't connect or receive calls. the wi-fi didn't work as well either. On the s23 I couldn't even participate in a zoom call on wi-fi at work where I previously had zero problems on my s10+. I returned the s23
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Debra, Social & Commerce, March 30, 2023
Hello there, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. For your convenience I have included a few links with Samsung articles titled, "Samsung phone has poor signal and cannot use data or make calls," "Galaxy phone or tablet Wi-Fi connection issues," and "Issues with mobile network connection on Samsung phone or tablet" with a plethora of helpful information you may find beneficial for your situation. Please feel free to reach out to Samsung Support if you have any questions, if you have any additional feedback to share with us, or if you would like help troubleshooting your devices. Thank you for being a faithful Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
4
Enjoy it
on March 28, 2023
Posted by: Kbfroggie
from Wisconsin
Expertise:Intermediate
I have had this phone a couple weeks now and I am just loving it. I love the size, fits well in my hand. The only thing I am not to fond of is that all the buttons are on the same side of the phone. Overall I am truly enjoying this new phone.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Best phone this year and last
on March 28, 2023
Posted by: Kushfamm1
from Los Angeles California
Expertise:Expert
The Best phone out period 2023 and 2022 A must cop I'm just saying yup yup 👍
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S23 reliable stable solid daily phone
on April 4, 2023
Posted by: Chen
from Boston
Expertise:Expert
Upgraded from Galaxy Z Flip4 to the Samsung Galaxy S23 - I am a loyal Galaxy S user from way back a searly as S2 or S4 and upgrade yearly. This phone had minor upgrades when compared to S22. Overall still a reliable solid device. For me though, it was a much better upgrade from the sensitive flimsy Flip4.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, April 7, 2023
HI Chen... Thank you for your review of the Samsung Galaxy S23. We appreciate all feedback as we continue to give our consumers the best in design and functionality. I've attached the link to Samsung Support below. Feel free to reach out to them if we can offer any assistance. Thank you for being a loyal customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
S23
on April 23, 2023
Posted by: Jgoff
from Idaho
Expertise:Intermediate
I like the phone and new features. However, taking screen shots is awkward and inconvenient. Otherwise this would be 5 stars.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nice pnone
on April 24, 2023
Posted by: 05271972
[This review was collected as part of a promotion.] Great for games and movies very nice phone would highly recomend it
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 25, 2023
Posted by: Galaxy4evwr
from Delaware, OH
Expertise:Expert
I purchased because I didn't want a large phone but still wanted good quality. It has lived up to all my expectations. Great display, good camera , battery last a full day
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S23 is awsome!!!
on April 25, 2023
Posted by: Momof6
[This review was collected as part of a promotion.] The video quality is outrageous, love watching movies, and the sound system is perfect. Taking pictures with a breeze is what I look for in a phone and this phone has got all the right apps spects.
Written by a customer while visiting Samsung US