Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Phantom Black
Customer Rating
5
Easy to manage and excellent quality
on December 18, 2023
Posted by: Crikit
[This review was collected as part of a promotion.] I actually use five samsung phones for work and home. I am a die hard for samsung products. Never disappointed always on top if there game.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bios are dead end.
on December 22, 2023
Posted by: Larry A
from Denton, TX
Expertise:Expert
Nov 2023 buy on line. Overall good ratings, except... The bio sensors really do not work, fingerprint or face detection. Registered face and fingers without a screen cover and the sensors would work maybe 25% of the time. Deleted, washed hands, reloaded, same results. The face registration loads quickly, but the detection mostly does not work, I hate using the PIN. Deleted face and reloaded in natural light outside, same result. My old S10e with a side ultrasonic fingerprint sensor worked every time. Otherwise the phone is good. One strange note, the internet universe must know I bought a new phone as I have been covered in ads from all directions.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
4
Response from Samsung USBy Social Commerce, December 28, 2023
Hey Larry,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Security and privacy. Tap Biometrics, then tap Face recognition, and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor, take a look at, "Samsung phone is not recognizing fingerprints" to conduct some troubleshooting steps to help resolve what you may be experiencing with your device, linked below. Feel free to contact Samsung Support if you would like any further assistance after reviewing the resources provided if you have any questions. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00062630/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S23. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Security and privacy. Tap Biometrics, then tap Face recognition, and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor, take a look at, "Samsung phone is not recognizing fingerprints" to conduct some troubleshooting steps to help resolve what you may be experiencing with your device, linked below. Feel free to contact Samsung Support if you would like any further assistance after reviewing the resources provided if you have any questions. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00062630/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
5
Still learning
on February 10, 2024
Posted by: Gooper
from Walland Tn
Expertise:Intermediate
Had the phone about 30days, still learning the phone from my Galaxy 10e. Phone is heavier then my 10e but seems quicker.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ck chr
Verified Purchase:Yes
Don't like that samsung music player doesn't play MP3, no matter what their excuse is. Don't like that I cannot switch to samsung messages, have to use Google. Google really is intrusive. Can't use my MP3 music snippets as ringtones. Disclaimer: Yes it's a new phone but feel like I lost features from my old phone that I loved.
Features
3
Value
3
Response from Samsung USBy R&R Team, September 24, 2024
Hey! Your feedback is greatly appreciated. We noticed your review is about the Galaxy S23. The S23 is built tough with Corning Gorilla Glass Victus 2 on the front and back, IP68 water resistance, and an Armor Aluminum frame, so you can worry less when you're out and about. Your Galaxy device is great for watching videos, playing games, and listening to your favorite tracks. If you always have your headphones with you, the Samsung music app is the perfect place to store and organize your music, supporting various sound formats including MP3, WMA, AAC, and FLAC. We'd like to understand more about why you might be having trouble listening to MP3. Please get in touch with us at Samsung Support so we can help you further. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001308/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001308/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Unbelievable camera and processing speed!
on March 19, 2023
Posted by: MathScience
[This review was collected as part of a promotion.] Initially, I was unsure whether to invest in the Ultra version rather than the S23 since I sought a superior camera. However, the camera on the Ultra seemed excessive for my needs. Nonetheless, I am extremely satisfied with the 50MP camera on the S23 as it captures stunning photos that can be easily cropped or enlarged without losing quality. Another remarkable feature of the S23 is its processing speed, which is consistent across all models. I am able to smoothly run all the apps I require for work or other purposes without any decrease in speed!
Written by a customer while visiting Samsung US
Customer Rating
5
This product brings out a lot.
on May 1, 2023
Posted by: Infinitegaming
[This review was collected as part of a promotion.] I use my Samsung device everyday - not just for enjoyment but also for school. I use for school at home to help with homework by calculating hard math numbers into the calculator on my phone. I also ask Bixby for help whenever needed.
The phone itself is pretty good. It's sustainable and compatible with my life. Everything about the phone is amazing!
Written by a customer while visiting Samsung US
Customer Rating
5
Compact flagship in the android world
on May 11, 2023
Posted by: raone1394
[This review was collected as part of a promotion.] Here are some of the things I use my S23 for on a daily basis:
Check email and social media
Browse the web
Take photos and videos
Listen to music
Watch movies and TV shows
Play games
Use navigation
Stay connected with friends and family
Get work done
Stay organized
Browse the web
Take photos and videos
Listen to music
Watch movies and TV shows
Play games
Use navigation
Stay connected with friends and family
Get work done
Stay organized
The S23 is a great all-around phone that can handle anything I throw at it. It's powerful, stylish, and has a great camera. I would definitely recommend it to anyone looking for a new phone.
Written by a customer while visiting Samsung US
Customer Rating
5
Extremely fast and great screen!
on March 19, 2023
Posted by: Mcsheff
[This review was collected as part of a promotion.] Product is easy to hold and not bulky at all and is extremely fast. Love this phone!
Battery life is excellent and easily lasts an entire day without issue.
Written by a customer while visiting Samsung US