Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 256GB (Unlocked) - Phantom Black
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 256GB (Unlocked) - Phantom Black
Customer Rating
4
Another Solid Samsung Device
on March 11, 2023
Posted by: EbonyOracle
[This review was collected as part of a promotion.] I am a fan of pretty much a fan of all of my Samsung electronics. They're reliable, sturdy, and customer service is always onn point.
Written by a customer while visiting Samsung US
Customer Rating
2
Sorry I fell for it
on March 12, 2023
Posted by: Gbryant170
from Boston, MA
Expertise:Expert
Battery life: not so good.
Tapping an icon may open the app or switch to a different page.
Fingerprint reader is so weak you can't use a screen protector.
No way to expand storage.
Tapping an icon may open the app or switch to a different page.
Fingerprint reader is so weak you can't use a screen protector.
No way to expand storage.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 14, 2023
Hi Gbryant170... Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative and improve on the designs and functionality of our products. Below are a couple links that should help concerning the battery and fingerprint sensor of your device. Please feel free to reach out to Samsung Support if we can be of any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Use the fingerprint sensor on your Galaxy phone or tablet
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Use the fingerprint sensor on your Galaxy phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
I just love the camera and sound
on March 12, 2023
Posted by: Christopherallday
[This review was collected as part of a promotion.] I use the phone for a lot of video and music listening, I really love the video options and sturdy frame
One cool feature is the time lapse, nature shots especially
I use the phone like a speaker and I sounds plenty loud
Written by a customer while visiting Samsung US
Customer Rating
1
LEMON PHONE
on March 13, 2023
Posted by: Sanbeach
from Montgomery, AL
Expertise:Intermediate
This isnthe worst Samsung Galaxy phone I have ever had. I've had 3. My Galaxy 10 was the best! I would still have it today, if Verizon had not taken the insurance off of it. I cracked the screen and had to get this junk of a phone. With every update it get worse. It says it's 5G, but it has the worst connection service, the battery dies at 5%, it will not hilold a charge, it will just cut off while in the middle of work. Now the the newest up the picture ratio of websites and videos will not fit the screen. I am so in shock over the quality of phone from Samsung Galaxy line. Please do not purchase this phone. The stress and headaches from the phone is tiresome and very frustrating. Samsung you need to replace all of these with a phone that works. Just give me my Galaxy 10, please. Smh
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 16, 2023
Hi Sanbeach... Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached some links that should help concerning the connectivity, and battery of your device. Please reach out to Samsung Support for assistance with your screen, or for anything further you might need. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet will not charge (samsung.com)
Galaxy phone or tablet is not staying on or charging
smsng.us/Samsung-Support
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet will not charge (samsung.com)
Galaxy phone or tablet is not staying on or charging
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone for price
on March 13, 2023
Posted by: Travis
[This review was collected as part of a promotion.] The software could definitely use work. I've had issues with freezing and a few crashes. Wireless charging works good and sometimes the camera has issues.
Response from Samsung USBy Bethany, Social Commerce, March 14, 2023
Hi Travis... Thank you for your review of the Samsung Galaxy S22. We appreciate your thoughts as we continue to give our consumers the best in design and functionality. I've attached a couple links that should help with the camera, and freezing you've experienced. Please feel free to reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Issues with Camera app on Samsung phone or tablet
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Camera modes and settings on Galaxy phones and tablets
smsng.us/Samsung-Support
Samsung phone freezes and crashes
Issues with Camera app on Samsung phone or tablet
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Camera modes and settings on Galaxy phones and tablets
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
The Perfect Upgrade
on March 13, 2023
Posted by: HighStuff77
[This review was collected as part of a promotion.] So I recently needed a new phone as my old one was needing a replacement and I saw that the s22 had came and decided to try it and can I say, it does not disappoint. It has been an upgrade in every way possible.
Written by a customer while visiting Samsung US
Customer Rating
4
Solid Phone
on March 13, 2023
Posted by: MyPhone
[This review was collected as part of a promotion.] Compared to the new s23 series, these phones may seem a little underwhelming, but overall, they are a solid choice with good battery, great display, and goo camera.
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 13, 2023
Posted by: Kimberly
[This review was collected as part of a promotion.] Like the galaxy s20 series. If you are going to get a phone get Galaxy phone
Written by a customer while visiting Samsung US