Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 256GB (Unlocked) - Phantom Black
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 256GB (Unlocked) - Phantom Black
Customer Rating
3
Very poor battery life
on June 20, 2022
Posted by: GS22
from Bayamon, Puerto Rico
Expertise:Expert
Battery is very poor, I need to keep charging it two times every day. Performance is good but battery was a disappointment.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
S22 Ultra
on June 28, 2022
Posted by: Kevin
from Tennessee
Expertise:Intermediate
I bought this phone and the glass is an absolute joke, it has broke twice. I even put liquid glass on it with a protective case. If you purchase this phone don't let it go into any real work area. The price is way to high and the product is absolutely terrible. I would not recommend this phone at all.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help. We have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Memory cards
on July 25, 2022
Posted by: Lisa
from Anchorage, AK
I really wish Samsung would allow us to have .memory cards back. I have some really great on old cards that I used to use in my phones.
Why designers? Why? What is the true meaning.
Why designers? Why? What is the true meaning.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, August 4, 2022
Hi Lisa,
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we continue to innovate and improve on our product design and functionality. If you need assistance, please feel free to reach out to Samsung Support attached below. Thank you for being a valuable customer. –Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we continue to innovate and improve on our product design and functionality. If you need assistance, please feel free to reach out to Samsung Support attached below. Thank you for being a valuable customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy Customer Lost
on March 13, 2023
Posted by: NotAFan777
[This review was collected as part of a promotion.] I'm very displeased that this model lacks both a Micro SD card slot and an Audio Jack output for wired headphones, separate from the USB-C port. I won't be purchasing another phone without these basic necessities regardless of the make or model.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Hello NotAFan777... Thank you for your review of the Samsung Galaxy S22. Your feedback is appreciated as we continue to lead the charge on innovation. There is no headphone jack, however your device is compatible with Type C headphones, or a USB-C Headphone Jack adapter. I've attached links for them below. Feel free to reach out to Samsung Support for additional assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
The worst.Dont buy
on July 28, 2022
Posted by: Monse
from Miami Florida
Expertise:Expert
It is the worst Samsung Phone I bought. The battery does not work more than 5 or 6 hours.
Original Samsung wireless charger does not work with this phone.The phone overheats.
Samsung does not change it for a new phone, then in 2 month you have a repaired phone. Im not agree!!!
Original Samsung wireless charger does not work with this phone.The phone overheats.
Samsung does not change it for a new phone, then in 2 month you have a repaired phone. Im not agree!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 29, 2022
Hi Monse,
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung we value all feedback as it ensures we remain innovative with the designs and functionality of our products. I've attached a few articles that will assist with the battery of your device, as well maintaining it at the normal temperature. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung we value all feedback as it ensures we remain innovative with the designs and functionality of our products. I've attached a few articles that will assist with the battery of your device, as well maintaining it at the normal temperature. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Not so great
on March 11, 2022
Posted by: Trackracer
from So Cal
Expertise:Intermediate
My biggest gripe , besides having to buy a charger, is they moved the buttons which makes the phone much harder to use. The on/off button which also turns the screen back on after it times out , is now in the middle on the right side instead of on top where it was easy to find. Then they moved the volume buttons , which are now one stupid toggle switch to the right side of phone above the on/off button. To take a screenshot you now have to press the volume toggle switch down while simultaneously holding the on/off button. Much harder now that they are all on right side of phone.
Battery life is not that great , no included battery saving program , speed and performance are good but not appreciably better than my S10. No earphones , no earphone Jack . This phone is a letdown.
Battery life is not that great , no included battery saving program , speed and performance are good but not appreciably better than my S10. No earphones , no earphone Jack . This phone is a letdown.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Connectivity
on March 15, 2022
Posted by: Rorkgirl
from Canton, Ohio
Expertise:Intermediate
I purchased the S22+ shortly before taking a trip. Picture quality is fantastic. Unfortunately, the only service available to me while traveling was 3G. Imagine my surprise to find that this incredibly high-tech phone doesn't work on any system below 4G. This being the case, I had no connectivity during my entire travels. I was greatly disappointed to have to travel with no cell service.
Sure would have been nice to know before making this purchase!
Sure would have been nice to know before making this purchase!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
An absolute solid!
on March 12, 2022
Posted by: Green business machine
from San Francisco
Expertise:Intermediate
I've had my S22 for under a month and I love it. The interface response, the multitasking, the size, battery life, and the sound from from the darn thing amazes me (there must be some technology) as any genre sounds full and needs no EQ! The side bar is there and all the other subtleties along with the camera quality just make it a solid device. I miss the headphone jack and the sd card though. That's just cuz I'm old-school. File transfers and Bluetooth are seemless.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US