Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 256GB (Unlocked) - Phantom Black
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 256GB (Unlocked) - Phantom Black
Customer Rating
2
Good phone. has poor battery life and optimizatio
on March 24, 2022
Posted by: FatedSpace
from Washigton
Expertise:Intermediate
Got this phone about a a month ago after pre-ordering the s22 and when i first got it it was super smooth and a big upgrade compared to my s10e and was pretty happy with it until I noticed the flaws one of the biggest flaws is the battery csnt even go a whole day I tuned off 120hz and used battery saver still cant last and it's very disappointing not only but the camera can be super clean and accurate but with lights there just so much camera flair sometimes and when recording a video at UHD 60 after multiple vids 10 seconds into it is very choppy and overtime the s22 seems to be bauging down I hope this can all be fixed with software updates noticed the midt recent one just made everything worse sadly
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Keeps freezing and have to restart
on March 24, 2022
Posted by: Anonymous
from Vienna
Expertise:Expert
Dont buy this phone. I have a S20 ultra and it has freezing issues.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Naveed,
Thank you for getting in touch about this. We sincerely apologize about the status of your device, as your phone freezes. I understand how nerve-racking it can be when your device acts up and crashes. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link for troubleshooting steps about "Samsung phone freezes and crashes":
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keeping your device's software updated regularly will ensure it continues to run smoothly:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426726
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Choice
on March 29, 2022
Posted by: Kicknn
from Las Vegas
Expertise:Expert
I have had my S22 for about a month. The smaller size is so nice, easier to take with me. Features: the system is intuitive, smoother than my prior phone (Galaxy S20+). Processor is fast and phone doesn't heat up. Battery is great, no issue here. I listen to I podcasts, music and TV all day while working and still have battery life at end of day.
The clarity of the screen is awesome.
The clarity of the screen is awesome.
Extremely pleased. Samsung service has been exceptional as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on March 31, 2022
Posted by: Not impressed
from FL
Expertise:Intermediate
No head phone jack!
No micro SD!
I get it, Bluetooth is the future. But my wireless headphones always seem to be dead or misplaced, it was nice to fall back on. Also, I do NOT have a new truck so NO BLUETOOTH! So now I cannot use my auxiliary cord. I drive for hours on end and used my auxiliary daily.
No micro SD!
I get it, Bluetooth is the future. But my wireless headphones always seem to be dead or misplaced, it was nice to fall back on. Also, I do NOT have a new truck so NO BLUETOOTH! So now I cannot use my auxiliary cord. I drive for hours on end and used my auxiliary daily.
Why do phone companies take away features on phones even when the majority want them.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; it does not have an audio jack connection. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link that can help you maximize the device's potential.
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357427
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357427
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Complete downgrade from S20
on March 31, 2022
Posted by: LyMarie
from Orlando FL
Expertise:Intermediate
I purchased this phone as an upgrade to my S20 expecting for the 22 to be better. It's a smaller phone, with a terrible battery life, my 20 had 8-10 hours battery life, the 22 I'm lucky if I get 4-5 hours. The photo quality is superb but not better than the S20, it's actually a lower quality than the 20 on paper. It has no external storage. I'm very disappointed. I tried to upgrade to the s22+ but I would need to return the phone and not have phone until the 22+ came in. If you have an S20, just hold on to it, it's not worth the upgrade.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi LyMarie. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links that can help you maximize the device's potential.
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357312
Have a great day.
^Charles
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357312
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 12, 2022
Posted by: Debbie
from Carol stream, IL
[This review was collected as part of a promotion.] I bought this a month ago and love it. It moves fast and is reliable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not satisfied with camera quality
on April 16, 2022
Posted by: Shac
from Nashville, TN
Expertise:Expert
I used samsung phone since last 5 yrs but S22 is very disappoint me. I feel S21 far better then 22 no major differnce i have seen to wast money after trad in . i recommend better switch to apple basic phone more secure and quality in camera picture
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi Shac,
Thank you for bringing this to our attention. We are saddened to hear that this did not meet your expectations, as the camera quality did not meet your satisfaction. I understand how disappointing it can be when expectations don't meet, especially taking amazing selfies and snaps. We would definitely like to look into any issues you may be having with your Galaxy S22 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
You may visit this link below for some steps to Take the best selfies with your Galaxy phone:
https://www.samsung.com/us/support/answer/ANS00062594/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144431117
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for bringing this to our attention. We are saddened to hear that this did not meet your expectations, as the camera quality did not meet your satisfaction. I understand how disappointing it can be when expectations don't meet, especially taking amazing selfies and snaps. We would definitely like to look into any issues you may be having with your Galaxy S22 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
You may visit this link below for some steps to Take the best selfies with your Galaxy phone:
https://www.samsung.com/us/support/answer/ANS00062594/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144431117
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible camera
on May 9, 2022
Posted by: Marco
from Tampa
Expertise:Expert
I’m dissatisfied with this phone.
Bad camera, the photos look like cheap phone. No definitions on the pictures. When you use a video camera automatically stop at 5 minutes and says: is to hot.
Bad camera, the photos look like cheap phone. No definitions on the pictures. When you use a video camera automatically stop at 5 minutes and says: is to hot.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Written by a customer while visiting Samsung US