Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 256GB (Unlocked) - Phantom Black
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 256GB (Unlocked) - Phantom Black
Customer Rating
1
Speakers will Not work
on April 15, 2023
Posted by: Sally
from Florida
Expertise:Intermediate
I bought thos phone 3 months ago! Everytime I fly, the phone speakers stops working! Had been fan of Samsung until I got this one. Horrible, not happy at all!!
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 18, 2023
Hi Sally... We appreciate you taking the time to review the Samsung Galaxy S22. We value your input as we continue to innovate and improve on the design and functionality of our products. I've attached a few links that should help regarding your speakers. Also below, is Samsung Support. Please don't hesitate to reach out if we can offer any additional assistance. Thank you for being a valued customer. -Bethany
Speaker not working on Samsung phone
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
smsng.us/Samsung-Support
Speaker not working on Samsung phone
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I've ever had.
on March 7, 2022
Posted by: Jeremy
from Tucson az
Expertise:Expert
This phone is trash the battery lasts about 6 hours. I had a galaxy s20 plus that lasted 16 hours of continual use...
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
I tried to love it!
on March 11, 2022
Posted by: Xaviherre1221
from McAllen Texas
Expertise:Intermediate
Finally decided to make the switch from IPhone to Android. The phone looks amazing and at the store seemed to work very good! So I decided to buy the s22+ the same day it was released. I had been team apple for years! So switching to android had me extremely excited! Something new. I had this phone for about a week. The camera on this phone is very nice but front camera NOT SO GOOD. Screen looked amazing but while scrolling the phone felt like it lagged quite a bit just not as smooth. And the biggest CON was the battery life on it I was shocked on how quickly the battery was draining without me even using the device my battery percentage just kept decreasing. I couldn’t go a whole day without having to charge the device. Still on the 3rd day I had hopes and was still willing to give Android a shot. Unfortunately I just couldn’t keep the device. I had to exchange the device for an iPhone once again! iOS is just as smooth as they come. Front camera on iPhone is by far better than on S22+. I definitely feel like Samsung does have the potential but they just really need to tweak up the battery game which was my biggest issue with this device. Even though both iPhone and Samsung are top notch devices, if you are iPhone user and decide to make the switch to android I guarantee that it will feel like a downgrade. Just my opinion based of my experience.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Absolute Junk
on July 28, 2022
Posted by: Terie
from Illinois
Expertise:Expert
Don't waste your money on this phone. It is absolute junk. The battery life is nonexistent, even after trouble shooting and changing to the recommended settings, it randomly gets extremely hot, camera is sluggish at best, calls are dropped, or it acts like it connected without ever connecting. has fallen off the network multiple times. 5G is also nonexistent.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 2, 2022
Hi Terie,
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as it ensures we remain innovative with the design and functionality of our products. I’ve attached an article that should help with keeping your device at its normal temperature and one that addresses the dropped calls you’ve experienced. Also, it sounds as if your phone is still under warranty so I attached the warranty department as well. Please reach out to them and or Samsung Support for assistance. Thank you for being a valued customer. –Bethany
Dropped calls on a Samsung phone
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as it ensures we remain innovative with the design and functionality of our products. I’ve attached an article that should help with keeping your device at its normal temperature and one that addresses the dropped calls you’ve experienced. Also, it sounds as if your phone is still under warranty so I attached the warranty department as well. Please reach out to them and or Samsung Support for assistance. Thank you for being a valued customer. –Bethany
Dropped calls on a Samsung phone
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Has some great features, lots of storage.
on March 16, 2022
Posted by: Mike
Expertise:Intermediate
Had the s22+ almost a month. Easy to use, speed is faster than my S20.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No SD Card
on June 2, 2022
Posted by: Hound Dog
from Mt Vernon
Expertise:Expert
The phone is useless to me with out a SD Card.
I will go back to my old phone.
Samsung you already are making a Sim card Slot. Why not have the SD Card like you have had in the past?
I will go back to my old phone.
Samsung you already are making a Sim card Slot. Why not have the SD Card like you have had in the past?
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
3
Response from Samsung USBy Edward Smith, Social Commerce, June 3, 2022
Hi Hound Dog, thank you for your feedback on your Galaxy S22. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
NO SD Card Slot
on March 19, 2022
Posted by: Stoneware
from CA
Expertise:Expert
It seems like we've all been through this before. 256GB is nice, but not when recording 8K video.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Stoneware,
Thank you for reaching out to us. We are saddened to hear that this did not meet your expectations, as the Galaxy S22 doesn't cater to a microSD card slot. I know disappointing it can be when some specs are no longer available. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426972
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us. We are saddened to hear that this did not meet your expectations, as the Galaxy S22 doesn't cater to a microSD card slot. I know disappointing it can be when some specs are no longer available. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426972
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Shame on Samsung
on March 20, 2022
Posted by: mcg45
from New York
Expertise:Expert
I am stuck with the Ultra Plus after turning in my wonderful Note 8. Had to disable Bixby because I couldn't turn the phone on without it popping up, twice, when I went to shut the phone down it asks for my pin beforehand, really crazy, but since it doesn't happen all the time impossible to show to anyone. Haven't been able to take a screen shot per instructions, maybe because Bixby was disabled, who knows, and tried a few other methods per what was shown on line, but doesn't work. Can't believe the wired headphone jack plugs into where you charge the phone, the stylus on the left hand side boggles the mind since most people, myself included, are right handed, and the stylus doesn't always stay in, even though I know how to do that since I have had the Note 2, Note 5, and Note 8, so no stranger to putting my stylus in properly after use, the screen goes dark constantly, even when working out at the health club and I constantly have to restart the phone to even switch a station if I choose when playing music, the display timing out at 10 minutes max with no custom option is absurd, unless you think this phone can't handle the display staying on a little longer, tried bluetooth over wired ear plugs and suddenly Google Assistant keeps popping up, and the problems just go on and on and on. I can't find an alternative right now, certainly not a phone with a stylus which is my preference given arthritis, and so now with just 5 days remaining to turn in the phone for something else, I have no alternative, and this phone is nothing but trouble. How could you, Samsung?
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US