Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 256GB (Unlocked) - Phantom Black
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 256GB (Unlocked) - Phantom Black
Customer Rating
2
Not happy with this phone
on August 9, 2023
Posted by: Kathy
from Midlothian, IL
Expertise:Intermediate
I have had this phone a little over a year. Calls and texts don't always come in or go out. It has been replaced once, out of service for 5 days while verizon tried to fix it, and had numerous trips to the store to fix it. I now restart a couple times a day to make sure nothing is missed. Very disappointed. Used to love Samsung. 2 years left on my contract for the worst phone I've had.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Debra, Social Commerce, August 14, 2023
Salutations Kathy,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. When you have the availability in your schedule, please take a look at the articles titled, "Messages on Samsung phone are slow, do not send, or cannot be received" and "Galaxy phone is unable to make or receive calls" for some troubleshooting steps that you can take to help resolve what you have been experiencing with your device's connectivity. Have you updated your device recently? If not, please ensure that your Galaxy S22 has been updated with the most recent version of software. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. I have included a link below containing your device's software update, for your convenience. If you would like any further assistance after reviewing the resources provided, please do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. When you have the availability in your schedule, please take a look at the articles titled, "Messages on Samsung phone are slow, do not send, or cannot be received" and "Galaxy phone is unable to make or receive calls" for some troubleshooting steps that you can take to help resolve what you have been experiencing with your device's connectivity. Have you updated your device recently? If not, please ensure that your Galaxy S22 has been updated with the most recent version of software. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. I have included a link below containing your device's software update, for your convenience. If you would like any further assistance after reviewing the resources provided, please do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
Happy so far!
on August 15, 2023
Posted by: eugesounds
from Texas
Expertise:Intermediate
Traded in a 10s - it was seemless. The s22 s faster with a quicker charge and longer battery life. The camera is also a bit more robust though I'm not sure of the specifics. Really happy with it so far!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung
on August 18, 2023
Posted by: Innocent
I like it's streaming service
Maybe good to possess s22
Maybe good to possess s22
Response from Samsung USBy Debra, Social Commerce, August 21, 2023
Salutations Innocent,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more details about what you may be experiencing with your Galaxy S22 or being able to ask you any follow up questions regarding what you have shared with us, I suggest reaching out to Samsung Support when you have the free time in your schedule for additional assistance and/or troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without knowing more details about what you may be experiencing with your Galaxy S22 or being able to ask you any follow up questions regarding what you have shared with us, I suggest reaching out to Samsung Support when you have the free time in your schedule for additional assistance and/or troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Battery 👎
on August 21, 2023
Posted by: smediag
from Los Angeles
Expertise:Intermediate
Battery life is terrible. I'm 62 and only talk
and text occasionally, and check my email 3 to 4 times a day. Still by the middle of the day, I need to charge. Didn't have this problem with my S10.
and text occasionally, and check my email 3 to 4 times a day. Still by the middle of the day, I need to charge. Didn't have this problem with my S10.
Written by a customer while visiting Samsung US
Customer Rating
2
Not happy
on August 27, 2023
Posted by: Broken
I traded my s10 to upgrade to a S22, that was the worst trade ever. From the time I had it, which only been a year. I have had Five phones, each one over heated, continuously drop calls as well as poor connection. I was told from tech that they would switch to an S23, it did not happen. The last phone that I received, still a S22 came in, and never connected to the network. Sad for me I had to purchase a trac phone. I DO NOT recommend Samsung S22.
Response from Samsung USBy Debra, Social Commerce, August 30, 2023
Hi there,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. Check out the articles that I have linked below for you titled, "Samsung phone has poor signal and cannot use data or make calls" and "Keep your Galaxy device at its normal operating temperature" for some troubleshooting steps that you can take to help you resolve what you have been experiencing with your Galaxy S22. Feel free to reach out to Samsung Support if you would like any additional assistance or if you would like help troubleshooting your Galaxy devices. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. Check out the articles that I have linked below for you titled, "Samsung phone has poor signal and cannot use data or make calls" and "Keep your Galaxy device at its normal operating temperature" for some troubleshooting steps that you can take to help you resolve what you have been experiencing with your Galaxy S22. Feel free to reach out to Samsung Support if you would like any additional assistance or if you would like help troubleshooting your Galaxy devices. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Written by a customer while visiting Samsung US
Customer Rating
5
Still going after 1 year
on October 20, 2023
Posted by: Alexander
from Boston, MA
Expertise:Expert
After 1 year, this phone still serves me great. Camera still stands out, and battery has not been an issue.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Getting worse...
on December 6, 2023
Posted by: SamsungOnlyowner
from Rossville, GA
Expertise:Intermediate
Battery life was bad but even worse now since last update late November, early December. Lots of other issues with it not wanting to keep the internet connected.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy Social Commerce, December 6, 2023
Hey SamsungOnlyowner,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. For your convenience, I have included a few links below with articles for your review that address how to get the most of your Galaxy battery. The titles of the articles I have linked below are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a plethora of knowledge that you may find beneficial to optimizing your battery life. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a look at, "Issues with mobile network connection on Samsung phone or tablet" when you have a free moment to help resolve what you have described to be experiencing with your mobile network connectivity, linked below as well. Please do not hesitate to reach out to Samsung Support after reviewing the provided resources if you would like any further assistance or if you have any questions for us. We're here to help in any way that we can! Have a wonderful holiday season! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, to dropping it and shattering the screen while bringing in groceries. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. For your convenience, I have included a few links below with articles for your review that address how to get the most of your Galaxy battery. The titles of the articles I have linked below are, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service." These articles contain a plethora of knowledge that you may find beneficial to optimizing your battery life. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a look at, "Issues with mobile network connection on Samsung phone or tablet" when you have a free moment to help resolve what you have described to be experiencing with your mobile network connectivity, linked below as well. Please do not hesitate to reach out to Samsung Support after reviewing the provided resources if you would like any further assistance or if you have any questions for us. We're here to help in any way that we can! Have a wonderful holiday season! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on August 8, 2024
Posted by: Johnny B
I love everything about this phone. Good battery life, just the right size (not too big, not too small) great camera, great features and easy to use. This is one of my all time favorite phones!
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (10) ratings-only reviews
Overall Customer Rating
4.3
Would recommend? Yes
(
4 out of
4)
Design
3.7
Features
4.2
Performance
4
Value
3.8