Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,798 Reviews)
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Posted by: Victor
from Washington
Expertise:Intermediate
Verified Purchase:Yes
The phone is a good phone but the colors and the screen resolution looks a lot better in my samsung galaxy s21 ultra I hope it's something that can be resolved with an update
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, July 9, 2024
Thank you for your honest feedback, Victor. Your feedback never goes unnoticed as we strive to bring the best products to our customers. We're very pleased to hear that you like the phone. We understand that the look and feel of your device are essential to our customers. The Galaxy S24 Ultra display also has better visibility than its predecessors due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. We recommend that you check out the Screen Mode setting on your device to customize the color settings to match your preferences. To do so, from Settings, tap Display, and then tap Screen mode. Tap Vivid or Natural. If you choose Vivid, you can adjust the slider to make the display look cooler or warmer. You can also tap Advanced settings to manually adjust the screen's color. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from San Jose, California
Expertise:Intermediate
Verified Purchase:Yes
Everything's perfect except for the on screen fingerprint. I'm using Fold 5 and Flip 5 and both has perfect fingerprint sensors and I've never had any problem unlocking my screen. But the sensor on S24 Ultra is bad
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great everyrhing
on July 9, 2024
Posted by: ChocolateChipSwag
from Orlando Fl
Expertise:Expert
I am happy to have my S24 ultra. Yet I need to get my rebates with them to redeem
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Joe Rogon
from NJ
Expertise:Expert
Verified Purchase:Yes
Superb upgrade to the S23U. After cracking my screen, with trade in and special color deal, I got a new S24U for half the price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Carl
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Everything about this phone is great cant finnd any thing to complain about
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alejandro
from Houston, Texas
Expertise:Intermediate
Verified Purchase:Yes
loved it amazing phone, so advanced, great camera, insane customization
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Vertiginouz
from Connecticut
Expertise:Expert
Verified Purchase:Yes
The best phone for power users. The flat screen makes a comeback, finally no glare on the sides of the screen in bright conditions like with overhead office lights! The flat screen is also much more useful for using the s pen. Samsung Dex allows me to plug into a big monitor, keyboard, and mouse with just one cable to allow me to use the phone as a desktop replacement for times when I don't need windows apps. The convenience of having all my files, photos, browser tabs, social media accounts on one device makes dex the hidden gem of samsung/android. Such a unique feature should be advertised more!
The only compromise in my opinion as an amateur photographer is that the sensor size of the 3x telephoto is too small. Make it 1/2.5 inch like the ultrawide and 5x, and then you have a winner that rivals the photography focused Chinese phones like the xiaomi 14 ultra, OPPO find x7 ultra, and vivo x100 ultra. The 3x is probably my most used focal length but has the smallest sensor size, so it doesn't work well or at all in low light
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Maryland
Expertise:Expert
Verified Purchase:Yes
My ultra 24 is over heating when watching program on YouTube
Design
1
Response from Samsung USBy R&R Team, July 11, 2024
Thank you for reaching out to provide your feedback! We always aspire to provide the best service and products for our customers. We noticed that you are reaching out to us regarding your S24 Ultra. Samsung offers a 12-month limited warranty for manufacturer defects through our Samsung Care program. While your S24 Ultra may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, the device may temporarily generate heat on various occasions. There are several factors that may be causing this. Please refer to the link below to help troubleshoot what you are experiencing with your device. If this persists, then we recommend you reach out to us at Samsung Support for additional help. -Kelvin
samsung.com/uk/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-device/#:~:text=Disconnect%20the%20charger%2C%20and%20close,damaged%20or%20incompatible%20charging%20cable. (Phone temp.)
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samsung.com/uk/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy-device/#:~:text=Disconnect%20the%20charger%2C%20and%20close,damaged%20or%20incompatible%20charging%20cable. (Phone temp.)
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Written by a customer while visiting Samsung US