Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,798 Reviews)
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Beautiful camera
on April 1, 2025
Posted by: TeriyakiBoys
[This review was collected as part of a promotion.] I am an ameuter photographer and can't spend too much money on a camera setup, so when I saw that this phone outclassed some of my cameras, I was blown away.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Holding up against newer generation
on April 1, 2025
Posted by: LFlowers
[This review was collected as part of a promotion.] I just recently entered the Galaxy ecosystem and got the device within weeks of the S25 release. This device still holds up against the latest addition to the galaxy family. The news briefing and excelent camera features truly make the S24 Ultra capable of delivering almost identical results.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung s24 Ultra just love it.
on April 1, 2025
Posted by: Sonyboy3045
[This review was collected as part of a promotion.] I use my s24 ultra for gaming for the internet watching movies talking to family members and texting members love my Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best smart phone ever
on April 1, 2025
Posted by: Love2smoke
[This review was collected as part of a promotion.] No other phone compares to the s24 ultra it'd the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the upgrade from S22U
on April 1, 2025
Posted by: Sugarkane
[This review was collected as part of a promotion.] As a longtime owner of various Samsung phones, back to the Note, I've enjoyed the improvements made over time.
My first favorite on the S24U was no more curved edges. The curves made it difficult to consistently access my Edge menus. Some people think the squared edges on the S24 series are sharp. Add the right case and no sharp edges to access the Edge menus.
I also am now starting to enjoy the Now Brief feature. It's learning the stories that are more to my interests on a daily basis.
I've always enjoyed customizing how my phone screens look and the Good Lock apps make it fun and easy.
Definitely holding on to this one for a while!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on April 1, 2025
Posted by: Freckles84
[This review was collected as part of a promotion.] The phone has great features. Audio eraser is one of my favorite features. I really like that I have a coloring book in my S-Pen app. The camera has very good resolution. I play a lot of games on my phone so the wide screen is definitely great.
Value
5
Response from Samsung USBy R&R Team, April 2, 2025
Hi there Freckles84, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We couldn't be happier to hear how much you are enjoying the amazing features of this device, especially the enhanced features of Galaxy AI. We have provided links to a few resources to help you with the discovery of the full capabilities, and align the settings to your preferences, and to the Samsung Support Team to help if you have any questions. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Both microphones fail
on April 2, 2025
Posted by: DCFROMCT
[This review was collected as part of a promotion.] The bad and the good.
The bad: I had the s24 ultra. The microphones stopped working. Yes, there are 2 microphones. I didn't drop the phone, get it wet, use any unsecure apps, never over heated, etc. 2 weeks later the other one stopped.
The good: I've owned 4 Samsung phones. This one is fast. My carrier is boost and I get a good signal, while my wife has Verizon and can't get 1 bar most of the time. Also, get interface. AI features are up to par if not better. There isn't room for a SD card but you probably won't need it because there's a ton of memory. Lastly, the camera, or I should say cameras. The detail is amazing. The zoom is nuts. The wide angle and tons of features are fun to mess around with. I took pictures and compared them with pictures they took, edited on phone shop and mine were better. So great phone if you don't mind not talking to anyone after owning it for 4 months.
The bad: I had the s24 ultra. The microphones stopped working. Yes, there are 2 microphones. I didn't drop the phone, get it wet, use any unsecure apps, never over heated, etc. 2 weeks later the other one stopped.
The good: I've owned 4 Samsung phones. This one is fast. My carrier is boost and I get a good signal, while my wife has Verizon and can't get 1 bar most of the time. Also, get interface. AI features are up to par if not better. There isn't room for a SD card but you probably won't need it because there's a ton of memory. Lastly, the camera, or I should say cameras. The detail is amazing. The zoom is nuts. The wide angle and tons of features are fun to mess around with. I took pictures and compared them with pictures they took, edited on phone shop and mine were better. So great phone if you don't mind not talking to anyone after owning it for 4 months.
Value
2
Response from Samsung USBy R&R Team, April 2, 2025
Hi there DCFROMCT, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are pleased to hear that there are many features of your device you find helpful and useful to your needs. We would love to help you troubleshoot the microphone of your device, and have provided a link to a troubleshooting guide to help you at your convenience. We have also shared a link to the Samsung Support Team and warranty information to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the line phone
on April 2, 2025
Posted by: SapReview
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra is a monster of a phone. It can process many high-demainding apps with ease, providing a seamless experience. The phone also has many built in features such as photo editing, AI search, AI summary, and translation functions that are very helpful when out and about.
Value
5
Written by a customer while visiting Samsung US