Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,798 Reviews)
Rating breakdown 16,798 reviews
5 Stars
14,530
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,102 out of
1,228)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Galaxy s24 ultra
on March 17, 2025
Posted by: Bigjessdog13
[This review was collected as part of a promotion.] It cool but for some reason mine keeps freezing up and key board you have to push hard to get response
Value
3
Response from Samsung USBy R&R Team, March 19, 2025
Hi there Bigjessdog13, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are happy to hear that you are finding your phone to b e cool to use and we would love to help you with the freezing and display responsiveness you mention causing frustration. We have provided links to troubleshooting guides to help you with these experiences at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera and zoom. You can click moon pictur
on March 17, 2025
Posted by: Ank761
[This review was collected as part of a promotion.] Perfect to erase objects you don't want with the stylus. Perfect zoom that can moon pictures and awesome portrait features!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this product is awesome
on March 17, 2025
Posted by: S24thegreat
[This review was collected as part of a promotion.] This phone move seamless from app to app. The camera is fire better than ever. I use this phone for everything gaming, stream movie video and music
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Camera quality
on March 17, 2025
Posted by: 2valve
[This review was collected as part of a promotion.] I love the zoom the camera have but the i feel the camera in general inst the best? I feel the photos need more detail or bright color as well the videos feel kinda empty but in general is a great phone with a good camera
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
24S Ultra Samsung
on March 17, 2025
Posted by: LilDachsie
[This review was collected as part of a promotion.] I love so many things about it. The cameras are fantastic and I love the Zoom power. It's my first time buying the "Newest" at that time. It very clear, love all but the AI feature. AI has caused me more trouble and I can't get it to go away. 🤣😂🤣
It stores so many more pictures and apps. I do wish it came with a written manual, in large print, as I'm old school. I can access the manual online but switching back in forth is awkward at 74 yo. Love the phone but still like I'm learning about all it has to offer.
It stores so many more pictures and apps. I do wish it came with a written manual, in large print, as I'm old school. I can access the manual online but switching back in forth is awkward at 74 yo. Love the phone but still like I'm learning about all it has to offer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I've always used a Galaxy S Series phone
on March 17, 2025
Posted by: Biscuit6336
[This review was collected as part of a promotion.] I've used a Galaxy S Series phone for many years now this is the Galaxy s24 Ultra has been the best by far. The built-in pen ability to write on the screen and transcribe into text is great, I also watch movies and take photos for work it has been an overall fantastic phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 17, 2025
Posted by: LazyEdFromBoston
[This review was collected as part of a promotion.] Great battery life and awesome camera. I like the optional stylus as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easier and better
on March 17, 2025
Posted by: Bobbbbbbb
[This review was collected as part of a promotion.] I am 65 yrs old. Cell phones seem to get more complicated than older phones. I have owned 3 samsung a25's. I bought 2 phones initially. My son's phone has poor signal strength. I replaced my a25 5 times for really poor reception. The 24 ultra changed my opinion. It is 200% better than my prior phones.
Value
4
Written by a customer while visiting Samsung US