The remote battery compartment is 100% completely frozen stuck- can't open it. Am hoping the company will send a new remote-- the online 'help' advised I contact customer service. Also, the device's lowest setting is not gentle -- its too intense a vibration. Am hoping the return process is not problematic.
As someone who is older and working with bad joints, this machine has been a game changer for me. It helps reduce swelling in my legs making it much easier to walk.