Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
5
So glad to be back to a galaxy!
on September 1, 2021
Posted by: Aware_cat
from Detroit,Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] Just brought the phone around 2 weeks ago and so far so good ! I love it and has so many updated features!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice size
on September 1, 2021
Posted by: JeanneS
from Virginia
Expertise:Intermediate
[This review was collected as part of a promotion.] I am happy with the phone but the camera has a few issues. Even when I change the settings, they always change back to taking short videos that need to be converted to a picture. Other than that, I like everything about the phone.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So user friendly
on September 1, 2021
Posted by: Defiyed
from Pahrump, NV
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought my S21+ about 3 months ago. In my opinion, it is by far one of the best Samsung phones I have used! I personally have used iPhone, Nokia, and LG, and my personal favorite is the Samsung series. I started my Samsung crush since it first came to market. The Original Galaxy was great. Since then, I have had 5 others. Samsung is THE BEST!! User friendly. Even for an "older" person as myself. I am 60.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone all around.
on September 1, 2021
Posted by: Anonymous
from Columbia, SC
Expertise:Expert
[This review was collected as part of a promotion.] I bought this 6 months ago. It performs really well. It is just the right size. Great camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
ease of use, good performance
on September 1, 2021
Posted by: mcjc
from bay city
[This review was collected as part of a promotion.] great purchase, light weight, and worth the money!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Some Disapointments
on September 1, 2021
Posted by: James
from New York, NY
Expertise:Expert
[This review was collected as part of a promotion.] I've been with Galaxy phones since the S6. Every upgrade was well worth it. Not this one. The 5G lags as compared with my S10. I also have an S20 FE and that has much stronger signal. There is just something overall sluggish about this phone and I look forward to the next if I can hold out until then.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great camera, quick and easy to use
on September 1, 2021
Posted by: Rons3
from Kingsport Tn
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this S21 over 3 months ago and have found it to be much better than my old S10. The screen is a small amount bigger but the images are clearer. The camera is totally wonderful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeds all expectations
on September 1, 2021
Posted by: Sherwin C
from Chicago, IL
Expertise:Intermediate
[This review was collected as part of a promotion.] Completely exceeds all expectations. Moving on from a Note 9 (which is still an excellent phone in 2021!), I wanted an upgrade to improve my camera without spending a huge amount of money, as I already have a full Sony A7r iii for my main photography needs. This phone meets all those needs and more.
First off, the main camera performs wonderfully despite being a base level model. Images are sharp with good dynamic range and detail. It's a bonus that you can also take 64mp photos as well. Other photographer friends have commented in disbelief that a cell phone is capable of capturing so much detail (though good lighting is required). On some fast action shots from a distance, there is a small difference between what is seen on screen and what is captured, but this is likely to avoid out of focus shots. The ultrawide camera is good, though there's a bit of distortion at times but a fairly good performer at this price range. The zoom is solid, performs well in good light and average in low-light (though still more usable than most older phones). The macro capability is nice, not exceptionally sharp but it allows for much closer focusing than most phones. Overall, if you stick mostly to the main sensor you will be very pleased at the image quality which is an enormous improvement over models before the S20/S21 series.
As a phone, this also works great. The 5G signal is strong in my area and Wi-fi works great. The quality of the microphone is excellent as it picks up the voice very clearly, even from a distance on speakerphone. The speaker volume is quite loud and can be turned up fairly high without causing distortion.
As a gaming device, the display is quite bright and is easily visible in strong sunlight. There is plenty of RAM so I can keep quite a bit of applications in memory without closing. The processor is quite fast, with a noticeably faster loading time than my previous phone. The only drawback is a decrease in display quality from a more premium model. In terms of color accuracy, this isn't really noticeable for professional work. However, the decrease in resolution does make the image seem a little less sharp and allows for fewer items to be on screen at once. For most users, the resolution of 2400x1080 is great but only seems a little worse because the Note 9 had a resolution of 2960x1440.
Battery life is great, easily gets through the day without any issue and makes a separate battery pack unnecessary (the phone also charges relatively fast). Size is great, with a generous display area and still able to fit comfortably in one hand. As the phone is generally in a case, the plastic back isn't very noticeable. Scratch resistance is excellent as dropping the device and putting it in the same pocket with keys hasn't resulted in any noticable scratches at all. The device pairs well with bluetooth headphones, so the loss of the 3.5mm jack isn't an issue at all. Finally, the fingerprint reader is very fast and accurate, even with a screen protector on.
Overall, highly recommended. After my great experience my family bought 3 more additional devices and have been very satisfied with their purchase.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US