Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
2
Upgraded from S9+, wasted money
on May 19, 2021
Posted by: Alllex
Expertise:Expert
Upgraded from my 3 years old S9+ just to find out that S21 is at best at par with the three years old model and in some aspects even worse than it.
The phone is not faster or more responsive, the screen at least at par with S9+ in real life usage, fingerprint sensor is simply terrible (always multiple attempts to unlock), the camera is laggy (probably due to more smart features that cpu isn't capable of handling in real time).
Ok phone if you consider a new purchase, but you'll waste money if upgrade from anything newer than S8.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 19, 2021
Hello Alllex, thank you for reaching out. We understand how this must feel. We would definitely like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143324080
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143324080
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
No Charger or head phones!
on May 25, 2021
Posted by: Samb
from Texas
Expertise:Expert
You literally get a box and phone! That's it!! How sad is it
that a billion dollar company takes advantage of their loyal customers.
that a billion dollar company takes advantage of their loyal customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 25, 2021
Hello Samb, thank you for reaching out! We can see that this is very important to you. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone! Seriously amazing!
on June 4, 2021
Posted by: Fab_12
from Dallas
Expertise:Intermediate
The camera is fantastic. The design is top-notch, great quality. I receive compliments on it all the time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone - Too Big
on June 8, 2021
Posted by: Luv2Eat
from ATL
Expertise:Expert
[This review was collected as part of a promotion.] Would Rate it 5 stars if it was a little bit smaller
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice looking phone, thin, good camera
on June 8, 2021
Posted by: Katie
from Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded phone from S10e to S21. Nice phone but having problem doing video calls.
It is a little too big to fit in a ladies pocket
It is a little too big to fit in a ladies pocket
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 8, 2021
Posted by: Chufurd
from chicago
Expertise:Expert
[This review was collected as part of a promotion.] Great phone and the perfect size for me. I don't know what I would do without this phone.
Written by a customer while visiting Samsung US
Customer Rating
4
Ok Phone
on June 8, 2021
Posted by: Mdcrill
from PA
Expertise:Intermediate
[This review was collected as part of a promotion.] As expected, the Samsung S21 is a decent phone. Camera quality is very good especially at night. No complaints here except it could have been a little cheaper.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Phone
on June 8, 2021
Posted by: Toes
from Lubbock, Texas
Expertise:Intermediate
[This review was collected as part of a promotion.] It ids an excellent phone. The best Samsung I've ever owned.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US