Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
5
I have the S21 Ultra. What's the best earbuds?
on July 13, 2021
Posted by: Chosenone
from McDonough, GA
Glad I waited & didn't purchase an iPhone.
So advanced
So advanced
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 14, 2021
Hello Chosenone, that is great to hear! Thanks for choosing Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Great n fast phone but bad location of the power.
on July 14, 2021
Posted by: DePhamily
from CA
Expertise:Intermediate
Super fast phone and an awesome camera. Love that samsung brought back the director view camera option. The only really annoyed me about the phone is the location of the power button or accessory button. It's in the way when using a DJI OSMO. Yoh fix it samsung. Have to use my finger nail every time.
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Battery is not good..Runs out to way fast
on July 20, 2021
Posted by: Della
from Carthage, Tx
I bought this phone about 3 weeks old..it is not a good phone. I have had trouble with this phone. Battery is very bad, runs down to fast. I need to return this phone..S21
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 22, 2021
Hello Della thank you for bringing this to our attention. I know how frustrating this must feel. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143540905
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143540905
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Im so excited!
on July 23, 2021
Posted by: Anonymous
from Olivehill Kentucky
Expertise:Intermediate
Unbeatable !! Trading in my s8..Samsung has always been my favorite!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 4, 2021
Hello Tootie, that is awesome to hear! Thanks so much for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Not Waterproof at All
on July 24, 2021
Posted by: barnes0003
from Mooresville, NC
Expertise:Expert
Phone is not waterproof in the least. Huge letdown.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible.
on July 27, 2021
Posted by: Jassie
from Orlando, FL
Expertise:Intermediate
Had the phone for less than 4 months and screen stop working.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 27, 2021
Hello Jassie, thank you for bringing this to our attention. If I were in your position, I would be upset too. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001470/) to an article that will help you troubleshoot the screen. If you're still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143553000
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143553000
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
No aux
on July 29, 2021
Posted by: Criscat
from Fort collins
Expertise:Expert
I don't like it. I had a Note9. The one thing about it is that it has great video. The camera editing tool doesn't have the same option background blur as the Note and the screen is a bit smaller. I'm getting rid of it asap.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 3, 2021
Hello Criscat, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 4, 2021
Posted by: Evalissia
from Tampa
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone a few months ago and it's really good love the camera quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 5, 2021
Hello Evalissia, Samsung is happy to have you as a satisfied customer! Thanks for the 5 stars. ^Elizabeth
Written by a customer while visiting Samsung US