Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
4
Better than iPhone
on January 28, 2022
Posted by: CashE
from West Texas
I mistakenly upgraded to an iPhone from an S20 and I hated it so I ordered the S21 online. It works great so far, however I do wish it had the headphone jack. I will definitely contact you if I experience any problems.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The S21 Camera Is Hurting My Sales
on November 8, 2021
Posted by: The Peddler Inc
from Abingdon, MD
Expertise:Intermediate
I use my phone to run my business and make a living. I upgraded from an S7. It took beautiful shots of my products and I had no complaints. After trying all of the camera settings it appears the S21 is incapable of taking a decent close up shot. I have no choice but to change phones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 9, 2021
Hello The Peddler Inc, thank you for reaching out to us. I understand how important this is for your business. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001424/) to an article that will help you troubleshoot photos. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143867543
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143867543
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I ever had
on December 9, 2021
Posted by: Sela
from MD
My S9 was better than this garbage. The 5G network is bad, everything closes and disappear while using my phone. No upgrade than the size from S9
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 9, 2021
Hello Sela, thank you for reaching out. If I were in your position, I would be upset too. In order for us to look further into this matter, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143964136
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143964136
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome future's nice and good for work and fun
on August 3, 2021
Posted by: A20 pug
from Dc
Expertise:Expert
I bought my first samsung in 1999 since then am a very big fan I looove samsung specially the A20s the very very best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 3, 2021
Hello A20 pug, that's excellent news! Thank you for being the best part about Samsung. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Owned
on September 4, 2021
Posted by: Thatsjustrich
from Milford, New Jersey
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone around February of 2021 and have throughly enjoyed using it. The AI is up to standard with all other phones on the current market, and is lightning fast. I love that I can choose to uninstall unwanted/unused apps with a simple click and hold rather than a more complicated process. Overall, this phone has cemented that I will not only stick with android, but with Galaxy Devices.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Have you seen this camera??!!
on April 29, 2021
Posted by: Summerseings
from HOUSTON
Expertise:Expert
As a Mom I only want the best quality photos. This phone Is a game changer!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Looks like the best feature
on May 3, 2021
Posted by: Greenthume2
from Sylacauga Alabama 35150
Expertise:Beginner
I've been wanting one of them and here it is I got the opportunity to get one thank God for Samsung and all their intelligence that people very good people
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 18, 2021
Hello Greenthume2, thank you for taking time out of your day to leave us this positive review. We appreciate you being part of the Samsung family! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best features
on May 4, 2021
Posted by: Happy 213
from San Diego
Expertise:Beginner
I bought this a few months ago best thing I ever did
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 18, 2021
Samsung is happy to have you as a satisfied customer, Happy 213. Thanks for the 5 stars! ^Elizabeth
Written by a customer while visiting Samsung US