Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6 out of 5
4.6
(1,036 Reviews)
Open Ratings Snapshot
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product. 
(
901 out of 983
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
5 out of 5
5
New phone.
on June 30, 2021
Posted by: toneay
from Fort Hood, TX
Expertise:Intermediate
Bought a new S21 to replace my LG V30. Such a pleasent upgrade, very happy with my new phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great features
on June 30, 2021
Posted by: Deks
Expertise:Expert
really happy with my device it's so good and has really nice camera
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Reliable, Beautiful, and Amazing
on June 30, 2021
Posted by: Vinterfe
from Pennsylvania
Coming from a Pixel 3 XL, this phone is incredible. So far, I've had nothing but good experiences with it. Its cameras are amazing, it never feels slow or laggy. It's just perfect.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great camera
on June 30, 2021
Posted by: Jamiethellamaqueen
from Port Huron,MI
I bought it in March and was worth it. It's great for pictures and videos and games
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing product
on June 30, 2021
Posted by: FoxMak
from Reno, Nevada
Expertise:Expert
I purchased the new Samsung S21 in purple. It's beautiful and the device is absolutely amazing. New phones are always the best phones, especially when they're Samsung.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy ^ElizabethSamsung CaresJuly 9, 2021
Hello FoxMak, quality is what we strive for! Glad you appreciate our work. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent device
on June 30, 2021
Posted by: Dennis
from Ohio
Expertise:Intermediate
I have been using iPhone last 10 years, and have been thinking about trying an android phone since last year. After reading reviews and testing many flagship phones finally I decided to go for Samsung. It took so long to make a decision as I want to try the stock android system. However, the specs of pixel 5 does not seem to be a le to compete with samsung's. I just bought this Samsung S21 5G and amazed with its performance and how it feels. Although it seems to take some time to get used to the android system, so far, I like it a lot, no regrets yet.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy ^ElizabethSamsung CaresJuly 9, 2021
Hello Dennis, that's amazing news! Welcome to the Samsung family. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever!
on June 30, 2021
Posted by: Mimi1958
from Hubbard ohio
I love the Galaxy 21 5g! From the performance, to the amazing camera. The speed is unsurpassed. Great battery life also gives this phone a huge thumbs up for me. I would never never switch to an IPhone! I am so pleased with the Galaxy 21 5g!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy ^ElizabethSamsung CaresJuly 9, 2021
Hello Mimi1958, we are thrilled to know you're getting great use out of all the wonderful features this phone has to offer. Thank you for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on June 30, 2021
Posted by: Rich
from Maryland
Expertise:Intermediate
Love this phone, it has great features and it built very well will buy Samsung brand again for my next phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy ^ElizabethSamsung CaresJuly 9, 2021
Hello Rich, we are glad that you are enjoying all the great features! Thanks so much for picking Samsung! ^Elizabeth
Written by a customer while visiting Samsung US
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