Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
5
From a Note 10+ to an S21 5%
on June 29, 2021
Posted by: ILOVEMYSAMSUNGFAN
from Fl
Expertise:Intermediate
I love it. The colors is what caught my eye and I was a bit hesitant to change from a Note cuz I am a business major in college and was a Manger at the time. But the only noticeable difference is the lack of stylus. The space, speed, and capabilities of my work is better with the Note and honestly I am not disappointed at all. It being my favorite color is a bonus.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A great affordable option
on June 30, 2021
Posted by: Sourpatch
from Appleton, wi
Expertise:Expert
You get a great bang for your buck. Still in the Galaxy family with out breaking bank
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite phone.
on June 30, 2021
Posted by: Dev82
from Redding
Expertise:Expert
I have the Ultra but as a base model it's a pretty well rounded phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 9, 2021
Hello Dev82, we're glad you're enjoying this phone! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Poorly made
on August 23, 2021
Posted by: Rsteensgaard
from Portland Oregon
Expertise:Intermediate
This is my 5th s series from Samsung and its just not worth the hype. Feels cheap and screen cracked with the slightest drop very disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Simply the best pocketable phone
on September 7, 2021
Posted by: John
from California
Expertise:Expert
[This review was collected as part of a promotion.] The S21 is a terrific phone for its size. I was taken back by the quality of the camera, it really makes taking photos a joy and with ease. The battery life is quite good. I never find myself needing it charge it right away since it last the entire day comfortably. I'm very happy with my S21!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible experience
on September 16, 2021
Posted by: Tjain
from Allentown
Expertise:Intermediate
phone has heating problem, continue use for any application for half an hour raise the heat count like any thing.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is frustrating
on August 4, 2021
Posted by: Matthew
I own this phone now and I hate it. The specs are cool and all but that's all it has. I used to own a pixel 3 and it was far better than this. The accessibility is terrible. There's no sound customization either so you're forced to use it's built in and frankly horrible sounds. Typing hurts my ears and makes me feel nauseous with it's clicking noises. You can't customize your notification sounds either so your stuck with those horrendous noises. Typing is also my biggest gripe with this phone because it'll type the wrong letter, number, etc. The camera feels worse than my old pixel 3. By the way, it uses some ugly emojis. Overall, this phone absolutely frustrates me and feels like a downgrade from my old phone.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
2
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 5, 2021
Hello Matthew, thank you for reaching out. I can see how important this is to you. Here is a link (https://www.samsung.com/us/support/answer/ANS00062641/) to an article that will help you learn more about customizing the accessibility settings on your phone. This is a link (https://www.samsung.com/us/support/answer/ANS00089085/) to an article that will teach you more about customizing sounds, vibrations, and notifications on your phone. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143578614
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143578614
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on December 8, 2021
Posted by: Chelle
from West Virginia
I bought my phone last summer. I recently started having issued with not enough internal memory. I am also very upset no SD card or headphone jack.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 10, 2021
Hello Chelle, thank you for reaching out. I understand how disappointing this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG00000151/#low-storage-space-error-appears-on-samsung-phone) to an article that will help you troubleshoot low storage. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143967988
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143967988
^Elizabeth
Written by a customer while visiting Samsung US