Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
3
Have had better
on June 15, 2021
Posted by: Irishroseswild
from Manitowoc,WI
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone 2 months ago and had a very hard time getting it up and running. Even my phone service company had a hard time transferring everything. Not their best phone. They force you to use Wi-Fi calling, if you aren't around a Wi-Fi service, you can't send texts, very seldom receive a call, you have to buy wireless ear buds, you can't hear anything or get disconnected if you hold the phone to your ear, forcing you to use the ear buds or speaker phone. It does take great pictures, but they aren't full frame picture even if you have it set to full frame.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello Irishroseswild, thank you for reaching out. I understand what you are going through. We would definitely like to look into these issues further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143423009
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143423009
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on June 15, 2021
Posted by: Jenn
from Ontario, oregon
Expertise:Intermediate
So happy with this phone I love Everton about it. I do wish the fingerprint sensor worked with a screen protector on. Mine won't work even with the sensitivity on. Other than that best phone I ever had. #sweepstakes
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing battery life
on June 15, 2021
Posted by: PRdCmuy
from Fort Hood/Killeen, Texaa
Expertise:Intermediate
Bought the S21+5G about 2 months ago. And I an so please and happy with it. No longer have to carry a battery pack or charging cable with me. I work about 10 hours a day, I'm often texting, calling or on social media. At the end of the day I'm at the gym for a couple of hours and listening / watching music videos, and I have plenty of battery life. The phone gets placed on its charger by 11 pm. Charging to 100% in minutes
I've been a Samsung product owner for several years, and as for their phones, this S21 is by far the best I've owned.
I've been a Samsung product owner for several years, and as for their phones, this S21 is by far the best I've owned.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Smooth Experience
on June 15, 2021
Posted by: Ch1nook
from West Point, NE
Expertise:Intermediate
[This review was collected as part of a promotion.] I Traded in my Galaxy S10+ when I bought the S21, it was a great purchase, first thing i noticed was how smooth the phone felt and how beautiful the design is. The only two things that i didn't like was the Resolution downgrade, my s10+ had what i believe 1440p but for some reason two phones later they decided to get rid of it. Pd: Super Fast Charger is Awesome!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unbeatable camera and battery life!
on June 15, 2021
Posted by: Rod2012
from Las Cruces, New Mexico
Expertise:Intermediate
I bought my S21 Ultra in March, I upgraded from an S20+ and though they were just a generation apart the difference between the two phones is night and day! I have a 2 day battery now, better reception, and world class photos plus the space zoom! My other favorite feature is the ability to use the S pen, the S21 Ultra is the best phone right now for the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera and widget features
on June 15, 2021
Posted by: Zoom
from Metairie, Louisiana
Expertise:Intermediate
I am so please with the camera on this phone because it allows my Instagram to be fed properly at every meal. I also love the widgets I can put on my home screen which allows me to look at stocks and whatnot as soon as I open my phone. It's awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Apps
on June 16, 2021
Posted by: BradaaJ
from Maryland
Expertise:Intermediate
I got this a month ago when I switched providers and I have been loving it. All of the features it has along with the great samsung exclusive features. Amazing
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on June 16, 2021
Posted by: Trin
from Los Angeles
Expertise:Expert
Upgraded from my note 10+, didn't regret it. Great cameras, great performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US