Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
5
Powerful Features, Fast Chip & A+ Camera
on June 13, 2021
Posted by: Bee18
from Cambridge, MA
Expertise:Intermediate
[This review was collected as part of a promotion.] I pre-order this phone and got it around February and it has been nothing than a joyful ride since then. I love the S21 size at 6.2" it's neither small nor big & the backside matte finish is one of the reason why I rate it 5 star. The camera is so powerful it leaves my friend who owns a IPhone 10 speechless plus the video which comes with a Director's view feature just took videoing to another level, not to forget with a 128GB Internal storage, I couldn't complain about the missing external storage. Not to forget the screen is made of a Corning Gorilla Glass Victus which remove the prospect of getting a screen protector, cleans easily with a microfiber cloth and it's scratch resistance.
The only cons here is that I keep getting notification to move my files to OneDrive which I do not need, also I could do with the lack of charger that was not included in the box when I received it but the absence of a a headphone hurts my little heart a bit.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great hardware questionable apps
on June 13, 2021
Posted by: egmathers
from West Virginia
Expertise:Intermediate
I'm just going to list pros and cons
Pros
Screen
New flatter screen
Software one UI is so much better than it used to be.
Battery size
Cons:
Duplicate software apps, let it go Samsung I don't want your apps.
Will not let us uninstall preinstalled Samsung and Samsung partner apps no thanks I don't want Microsoft or Facebook.
Pros
Screen
New flatter screen
Software one UI is so much better than it used to be.
Battery size
Cons:
Duplicate software apps, let it go Samsung I don't want your apps.
Will not let us uninstall preinstalled Samsung and Samsung partner apps no thanks I don't want Microsoft or Facebook.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung continues in Excellence.
on June 13, 2021
Posted by: OblivionThrone
from Albuquerque, NM
Expertise:Intermediate
Beginning with the ease to connect to other smart devices and then the quality and power of the device itself easily sets the Samsung S21 5G far above other phones on the market. And I have yet to even mention some of its mind blowing features. The forward facing camera with HDR10 clarity is truly amazing to see; and I abuse my phone at times with so many applications open at once while connected to either my vehicle or home computer...not once has it began to get close to being slow. I could speak forever about this device, but just like skydiving....you have NO IDEA how exhilarating it is until you experience it yourself. It's made of dreams.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent features and apps I'm very pleased!!
on June 14, 2021
Posted by: Kit_Kat
from Myrtle Creek
Expertise:Intermediate
I bought this about a month ago and I'm totally in love with it!! I just love everything about it!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bixby sucks
on June 14, 2021
Posted by: Useful Moon
from Peru, IL
Expertise:Intermediate
Bixby sucks. If I can't get rid of all the stupid Bixby pop-ups the phone goes back. 8 to 10 times a day Bixby activates itself in my pocket with weird screens with no way to turn them off or get rid of them. The Bixby app is uninstallable and no way to disable, which should be illegal. Many of the apps seem to be able to turn themselves on in my pocket and then I end up with some bunch of them doing whatever they get triggered to do? I seem to have found a way to minimize this but Bixby lives on, but not for long in my pocket.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello Useful Moon, thank you for sharing your experience. We understand how frustrating this must be. Here is a link (https://www.samsung.com/us/support/answer/ANS00077672/) to an article that will help you learn more about how to change the AI assistant on your phone. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Great NEW features but why is calling an issue?
on June 14, 2021
Posted by: StrikeMasterIce
from New York, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone about 2 months ago. It has pretty cool features. The camera is AMAZING. My one issue is the fact that calling is a hassle. The person on the other line can hear me but I can't hear them. Other than that it performs pretty well.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 16, 2021
Hello StrikeMasterIce, thank you for the feedback. We understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001255/) to an article that will help you troubleshoot the speaker. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great size and fast
on June 14, 2021
Posted by: Sealeo
from Daytona
Expertise:Expert
Great phone so far. Tons of features, good size and fast.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great experience
on June 14, 2021
Posted by: mndy
from CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I switched from a much older Samsung device but I got used to the new features (both from Samsung and from the newer Android version) easily.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US