Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
4
Brand new experience
on June 24, 2021
Posted by: Rushisle
from Gainesville, Florida
I bought this a few days ago and I'm honestly having fun with the new apps and features. I love the apps I didn't have before. Gaming is so much more fun and the videos are so crisp and clear. My old phone had great camera function but I love the new camera features on this phone. Job well done so far, Samsung. One thing that I'm sad about is the Aux port is missing. But my Bluetooth headphones make up for it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the quality
on June 30, 2021
Posted by: 89fordgirl
from Brigham, ut
Expertise:Intermediate
I've had this phone for a few months now. I love the camera quality. And how clear the pictures and videos are. It's smaller then my note 10+, but I love that it fits in my pockets without falling out.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 9, 2021
Hello 89fordgirl, we appreciate all the great things you've highlighted about your new phone! It's a privilege to have you as a Samsung customer. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
features are a down grade from the s7edge
on December 11, 2021
Posted by: Terry
from Jackson, Michigan
Expertise:Intermediate
I bought this phone a month ago because my s7edge was no longer being supported. Samsung has removed some of the handy features that we all enjoyed: This phone no longer has tap to answer an incoming call(unless you turn on acceptability mode-then it has an annoying floating icon that stays on each page your enter, now need to swipe to answer, no longer has the LED blinking light to show that you missed a call, voice mail, or text message, no longer has phone jack or sd card ability. the camera is nice and sharp but that doesn't make up for the other losses. in addition, samsung has added more bloatware that you can't remove. the color choices for the s21 5g does not include silver or gold. It is less user friendly in changing various setting that it was before. Many of the settings are not able to be changed. I would rather have kept my s7edge if they were still supporting it. I hope Samsung will send an update at least putting back the light notification, and making changing settings easier. If not, maybe they will put these helpful features back on in two years when my contract is up.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 14, 2021
Hello Terry, thank you for taking the time to leave this review. I understand how frustrating this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00078952/) to an article that will help you learn more about managing apps. We would like to look further into your other concerns too. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143979325
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143979325
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera
on June 29, 2021
Posted by: Samsuuuung
Expertise:Expert
I've had the phone since launch, and it has been awesome. Hands down the best phone camera there is.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design upgrade!!!
on June 29, 2021
Posted by: Calvi
from Tampa, Florida
Expertise:Expert
I Love this phone, the camera is great. It has great battery life, screen, fast fingerprint sensor, speed, and pretty much everything I could ask for. I love the back of the device not being glass. It's perfect!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE this device
on June 29, 2021
Posted by: Anonymous
from Binghamton, NY
Expertise:Intermediate
I waited for 5 months to purchase the Galaxy s21 ultra, and have had it now for nearly 2 weeks. In the past I have owned the Galaxy Note line and always loved it, but am now blown away by all the features on this new device. I learn multiple new things about it every day and couldn't imagine using any other model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 29, 2021
Posted by: BumpyJ88
from Coralville, Iowa
Expertise:Expert
I've had my Galaxy 21+ for about 3months and this is the best phone ever
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't know why I bought this
on December 23, 2021
Posted by: Andy
from Florida
Expertise:Expert
I upgraded to the S21 because my S10 was acting wonky. Poor wifi performance requiring constant restarts, poor cellular connection.
Got my new S21 (my first 5G phone) and I see absolutely ZERO improvement in performance. No advantage with 5G, still have to either switch wifi connections every 20 minutes or so to maintain a solid connection (I've tried everything but a factory reset, and if I have enough hours one day to reinstall all my apps and preferences I will have to try that). Oh, and the camera is not anywhere noticeably different than the S10. Oh, and the button arrangement sucks. Can't power it down with power button without going into the settings and making that button the power button (it's the Bixby button by default), so if you need/want to shut down your phone you CAN'T until you Google "How do I turn off my Galaxy S21" and learn how. That's just what I wanted to do.
Got my new S21 (my first 5G phone) and I see absolutely ZERO improvement in performance. No advantage with 5G, still have to either switch wifi connections every 20 minutes or so to maintain a solid connection (I've tried everything but a factory reset, and if I have enough hours one day to reinstall all my apps and preferences I will have to try that). Oh, and the camera is not anywhere noticeably different than the S10. Oh, and the button arrangement sucks. Can't power it down with power button without going into the settings and making that button the power button (it's the Bixby button by default), so if you need/want to shut down your phone you CAN'T until you Google "How do I turn off my Galaxy S21" and learn how. That's just what I wanted to do.
Any way I look at it, waiting for the phone to arrive and paying what I did was all for naught. I despise Apple phones, so I guess my next one will be a Motorola flip phone, if they still make them. It would probably be a much less stressful experience.
This will be my last Galaxy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 31, 2021
Hello Andy, thank you for taking the time to leave this review. We are sorry to hear of your experience with this phone. I understand how it can feel when expectations don't quite meet. I know you have tried some troubleshooting, but here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001559/) to an article that will help you troubleshoot Wi-Fi connection issues. In order for us to look further into your concerns, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144034012
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144034012
^Elizabeth
Written by a customer while visiting Samsung US