Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
5
Great features!!
on June 8, 2021
Posted by: Lucy
from Houston
[This review was collected as part of a promotion.] Loving my new device, only thing is that it didn't come with a charger
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone
on June 8, 2021
Posted by: Cristina
from Chicago
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone 3 month ago, and I am still love it. I am very impressed with the battery. I charge the phone once every 2 days, but I still make a lot of calls, a lot of apps.
The design is cool!!!
The design is cool!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Gift
on June 8, 2021
Posted by: Lady Dee
from MS
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this as a gift for my son over-all he loves it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Good, internet is super fast
on June 8, 2021
Posted by: ayhm
from new york
Expertise:Intermediate
[This review was collected as part of a promotion.] Very Good, internet is super fast, the best phone I ever used.
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest Value for your money
on June 8, 2021
Posted by: Dgwi
from Eastern WI.
[This review was collected as part of a promotion.] I've had this phone for a few months now and love it. Love the camera with the zoom and quality photos that it takes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S21 5G
on June 8, 2021
Posted by: CopperDude
from Redmond, WA
Expertise:Intermediate
[This review was collected as part of a promotion.] Overall good phone. The camera adds too much light. This is first time ,IPhone makes lot better quality pics. I hope they improve it with the next model. Battery last whole day no problem.
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, nice features, good durability
on June 8, 2021
Posted by: Cori369
from Barnegat, NJ
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this back when It first released to replace my s9 and so far I have been very happy with it. I really like having a screen that covers the whole face if the phone, the nice sleek look, the crisp photos and fast functions. I enjoy all the updates that this phone offers and love how long my phone stays charged I can go the whole day and not need to charge it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Really good, almost great phone.
on June 8, 2021
Posted by: BrandonC
from Helena, Mt
Expertise:Intermediate
[This review was collected as part of a promotion.] I have really enjoyed the phone so far, with a few caveats.
The Good: I like the feel of it more than the older glass backed phones. I also like the physical design of the phone with a built in camera bezel and smooth lines. I screen, as usual, is top notch with vivid color and very little motion blur even though its lacking the 4k resolution of my previous phone. The in screen fingerprint scanner is definitely more functional than the previous version that I used in the s10. In most cases, the phone is fast enough and loads apps crisply. The video recording (when it works) is amazing. The image stabilization software is outstanding. (More on camera stuff further down)
The Bad: For a company that makes memory chips, you would think an SD card port would be automatic. Not this year. This generation also did not seem to have any new features that wowed me aside from some slick software implementation.
The Ugly: The Camera is a mess. I think that the sensor is just too large for the processing power of the phone. I have never had a built-in camera app crash on me before, but simply taking a full resolution photo will crash this app instead of capturing you priceless moment. Functionality has improved some with software updates but it is still the least responsive part of the phone by far, and the worst camera experience I have had on a Samsung. (which was honestly one of the things I was most excited for, glad I didn't spring for the ultra)
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 21, 2021
Hello BrandonC, thank you for the detailed feedback. I hear what you're saying. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001329/) to an article that will help you troubleshoot the camera app. ^Elizabeth
Written by a customer while visiting Samsung US