Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
4
Great phone with some caveat
on June 8, 2021
Posted by: HitSab
from Sammamish, WA
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone 6 months back and I am happy so far. Missing sd card slot though.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great mobile phone hands down!
on June 8, 2021
Posted by: PanDulce9000
from Lufkin Texas
Expertise:Beginner
[This review was collected as part of a promotion.] Alright so I've been using this device for a few months and I've got to say wow! I used to use a Samsung galaxy s9 and I've got to say best upgrade.
For starters the quality and speed the phone runs at is amazing. Videos, images, and games the visuals are stunning! The phone rarely overheats and the battery last so long! The features this phone comes with are outstanding.
I also use some Samsung earbuds and it never fails to connect seamlessly.
The outer design is *chef's kiss* beautiful and as much as I would like to avoid dropping it... I've done so accidentally but it has yet to brake on me thank God! So over all this phone after much hesitation was the best purchase. I love my Samsung periodt.
I also use some Samsung earbuds and it never fails to connect seamlessly.
The outer design is *chef's kiss* beautiful and as much as I would like to avoid dropping it... I've done so accidentally but it has yet to brake on me thank God! So over all this phone after much hesitation was the best purchase. I love my Samsung periodt.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 8, 2021
Posted by: Rebur122184
from Glens Falls, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] This phone has been amazing! It's reliable, fast, and has enough storage for my needs. I have enjoyed connecting it to other products in my home for an all around protection and control! I can turn lights on and off, change my thermostat, find where I parked my car, you name it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does everything I want from a cell phone and more.
on June 8, 2021
Posted by: Logic
from Illinois
Expertise:Intermediate
[This review was collected as part of a promotion.] Small, light to carry, easy to use and navigate, good features, great camera, long battery life, fast charge.....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone in general
on June 8, 2021
Posted by: Yana
from Florida
[This review was collected as part of a promotion.] The screen, the sound, the features, this is a very good phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall good but has some flaws
on June 8, 2021
Posted by: samsunguser
from Dayton, Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] Overall really like phone but has its flaws. Do like the faster speed, longer battery like, better camera, and brighter screen. I miss a physical/visual home button at that can been seen when phone is off, something similar to what my old S8 had. I am all the time picking phone up and finding it is upside down and discovering the power button is not where i expect it to be. The voice recorder is awful at interpreting what I am saying - never had that problem with old phone. It does not connect and nor act well with the Chevrolet MyLink bluetooth connection on my 2015 Silverado truck. The S21 phone constantly interupts and shuts the radio off. It acts like is the phonw is trying to send data/music and causes the radio to stop. Maybe there is a software fix of setting to correct that?
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 24, 2021
Hello samsunguser, thanks for reaching out. I understand what you're going through. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143458147
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143458147
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 8, 2021
Posted by: DevDad
from Kissimee, Fl
Expertise:Intermediate
[This review was collected as part of a promotion.] Great camera everything is more rock steady. Even better than last one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S21 Best of Best
on June 8, 2021
Posted by: Mustang guy
[This review was collected as part of a promotion.] I got my S21 on the trade in program four months ago. It has surpassed all my previous Samsung phones,features above and beyond my expectations. The camera has great features giving you the ability to produce professional photos.Check the attached of my dog and you will see just one of the results. Look up the specs. And move on up to high quality phone. Get It Now
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US