Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
3
It's ok
on June 8, 2021
Posted by: Mickey
from Elgin, IL
Expertise:Expert
[This review was collected as part of a promotion.] I'm bummed about no longer having external storage, and they took away the aux plug. As for performance, I see no real big deal of a difference. I wish I had kept my old phone to be honest.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 25, 2021
Hello Mickey, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
Not bad but not great!
on June 8, 2021
Posted by: Danypark
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] Overall, very good everyday use phone but nothing that's crazy good.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Most reliable
on June 8, 2021
Posted by: dpatel
from Mountain Top, PA
Expertise:Intermediate
[This review was collected as part of a promotion.] The galaxy s21 has been my most reliable device with long battery life, many advanced features, and cloud capacity. One thing I have had issues with is fingerprint unlocking with the on screen fingerprint with the use of a screen protector. It would be perfect if samsung had went back to the on button fingerprint the like galaxy s10e. Other than that, great device
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S 215G
on June 8, 2021
Posted by: Edmond
from GRIFFITH,INDIANA
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone when they first came out and have not regretted it this phone is awesome and im thinking about keeping it til the S 25 ce out i love this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Gets the job done
on June 8, 2021
Posted by: SafetyFirst
from california
Expertise:Intermediate
[This review was collected as part of a promotion.] The S21 5G gets the job done. I don't play games on my phone so I am certainly not pushing the device to its limits. That said, the device does everything I need it to do for me. I browse the internet, take pictures, use productivity apps, and play music/stream videos on it. It does all of these things without any gripes.
Only gripe with the phone is that sometimes when I am pairing it to an Android Auto head unit, for some reason it'll say its searching for GPS until I restart the phone. Checked through app settings and stuff but I haven't messed w/ it since I got it. As a point of reference, I didn't have this issue with My S10e. The only other thing I prefer about the S10e was the size. Otherwise this phone is fine.
Overall, it's good for normal use, and if you're getting to a point where you have to upgrade and you're loyal to the Samsung infrastructure, then it's a good, cost-conscious choice amongst the Galaxy S products.
Only gripe with the phone is that sometimes when I am pairing it to an Android Auto head unit, for some reason it'll say its searching for GPS until I restart the phone. Checked through app settings and stuff but I haven't messed w/ it since I got it. As a point of reference, I didn't have this issue with My S10e. The only other thing I prefer about the S10e was the size. Otherwise this phone is fine.
Overall, it's good for normal use, and if you're getting to a point where you have to upgrade and you're loyal to the Samsung infrastructure, then it's a good, cost-conscious choice amongst the Galaxy S products.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
its a phone
on June 8, 2021
Posted by: naughtyboi420
from morgantown, WV
Expertise:Expert
[This review was collected as part of a promotion.] Did you know that this thing can call people. It also takes pictures. It used to have a headphone jack and a micro sd card but now it does not. I kinda liked my s10 better but this thing is newer. I'm just an old grumpy man that needs to get with the times.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This time Samsung made it exceptionally good!
on June 8, 2021
Posted by: Pavel
from New Jersey
Expertise:Expert
[This review was collected as part of a promotion.] This is solid all around satisfying phone. Its features, design, weight and size create a perfect combination making it a part of your life you can rely on.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on June 8, 2021
Posted by: AIMS
from Falls Church, VA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a few months ago and am so glad I did. So many new features and functions, great battery life and excellent camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US